Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Do not buy
on November 23, 2022
Posted by: C512
I bought this phobe 2 weeks ago and it will not charge reliably. Even with the not included brick which I had to buy to charge the phone. Phone went to zero and shut off, would not charge for 12hrs then finally took a charge. Would highly recommend you buying two cans and some string would be far more reliable.
Response from Samsung USBy Bethany, Social Commerce, November 28, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra.
We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with your device not turning on, and with it not charging. Also, as your device is still under warranty, I've added a link to our warranty department as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet will not charge (samsung.com)
Samsung phone or tablet will not power on or off
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra.
We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with your device not turning on, and with it not charging. Also, as your device is still under warranty, I've added a link to our warranty department as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet will not charge (samsung.com)
Samsung phone or tablet will not power on or off
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on November 23, 2022
Posted by: Ladylibra
from Minnesota
Expertise:Expert
I bought this about a month ago an I'm loving it. It's everything I wanted in a phone
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent features
on November 22, 2022
Posted by: RLHenry
Made the right decision a month ago.I love it. Great phone indeed.
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome limitless phone
on November 22, 2022
Posted by: Hydro
from California
Expertise:Expert
Bought this phone on the 11th. Received it alot faster then I expected. I love this phone I have the S22 ultra 518 gb. The only thing I don't like is the battery life. All of the other features are awesomely amazing. I'm ot running a bunch of apps and am also using battery optimization and average an 8 hour usage off of a charge.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just buy the device!
on November 22, 2022
Posted by: eSIMunlock
from San Antonio Texas
Expertise:Expert
Phenomenal device and camera performance is outstanding. However, it is not perfect but no phone is. A studder or hang up every now and then while operating device in regular os. An update should fix the issue. Not a bid deal. Still worth buying. Productivity king! On board video and photo editing and 100X zoom is amazing. Battery life is avg. Phone is worth purchasing. Many more positives than negatives. Samsung Dex is Next Level!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good Phone
on November 22, 2022
Posted by: Chefdaddioo
I have owned every note since their creation. So, I was skeptical when purchasing this phone. So far I am not disappointed. The camera take amazing photos. The Battery life is great. The Phone charges really fast. I can watch movies all day without the battery dying. I was disappointed that when buying a phone as expensive as this Samsung was CHEAP and did not give the CHARGER! Sad but true you have shell out more money right away if you want to charge the phone to use it! I was really unhappy about that. Even with that disappointment I would still recommend this phone
Written by a customer while visiting Samsung US
Customer Rating
5
The true successor to the Note Series!
on November 22, 2022
Posted by: DigiMirage
Expertise:Intermediate
Just upgraded from my note 8 after years of waiting to see if the note series would return as i had been an avidly enjoyed the note especially the 7. *mine never blew up* i am happy to say that i find myself extremely happy and satisfied with this the ultra series and have found it to be a great successor alongside the note series as i utilize my pen alot. Amazing phone and system that is easy to upgrade and use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lots of bells and whistles!!
on November 22, 2022
Posted by: OLLDYDRVR
I've had phone about week. Traded in note 20ultra. Things I lost!! 1. Ability to play my .wma music. 2. SD card. ( but, I knew about loss of sd card).
Things I've gained! This is a picture taking beast! Wow! Love the features of camera.
Battery life is amazing! But, I'm not a game player! It's a work phone! Charging battery is fast. Good locks ability to make this phone do just about anything you want. The 512g memory is awesome. The 12g ram...wellll...with all the updates that Samsung and Google wants you to do on a DAILY BASIS...crazy. I can see a problem owning phone for years!
Things I've gained! This is a picture taking beast! Wow! Love the features of camera.
Battery life is amazing! But, I'm not a game player! It's a work phone! Charging battery is fast. Good locks ability to make this phone do just about anything you want. The 512g memory is awesome. The 12g ram...wellll...with all the updates that Samsung and Google wants you to do on a DAILY BASIS...crazy. I can see a problem owning phone for years!
The reason for only 3 stars is loss of LOT of music. I transferred all .wma back to SD card and tried to run it thru pc program to change music to mp3. Program I chose slowed my pc so much, had to uninstall.
The other major thing I lost was my LED wallet .
Cottonpickin I miss that cover.
The other major thing I lost was my LED wallet .
Cottonpickin I miss that cover.
Response from Samsung USBy Bethany, Social Commerce, November 23, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your input as it ensures we remain innovative with our product designs and functionality. We are thrilled you took note of our amazing camera features and you're enjoying the battery life as well! Please reach out to Samsung Support, attached below, for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your input as it ensures we remain innovative with our product designs and functionality. We are thrilled you took note of our amazing camera features and you're enjoying the battery life as well! Please reach out to Samsung Support, attached below, for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US