Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Everything you want AND MORE!!!
on November 30, 2022
Posted by: Atari
from Phillips, Wisconsin
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone 6 months ago to replace my s20 ultra 5g. I didn't know if I would really notice a difference or not. The S20 ultra 5g already has top of the line hardware. I was amazed to see how much faster and smoother the phone ran all my apps and games. I game heavily and have all settings maxed out in game. It never lags. Not to mention the latency! 6ms on wifi! Amazing phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features poor battery
on November 29, 2022
Posted by: Road tripper
from Des Moines, Iowa
Expertise:Intermediate
It's a good phone. I switched back to Samsung from Apple. I'm so glad I did. I find android more user friendly. The only problem is the battery life. It's very poor. It doesn't take much to drain it. I keep multiple chargers around.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone if you’re ok with battery anxiety.
on November 29, 2022
Posted by: MBerm
from Des Moines
Expertise:Intermediate
I bought one had it a couple of months, got rid of it. I then bought a second one had a couple of months and ditched it again. The battery life is beyond horrendous. Everything else was very good. I had to recharge at least 2 times daily. I really wanted to keep it as the SPen is great and the Microsoft compatibility is a fantastic feature. But the batter was just too bad.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 30, 2022
Hi MBerm,
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate your thoughts as we aim to innovate and improve on the design and functionality of your products. I've attached a few links that should help concerning the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate your thoughts as we aim to innovate and improve on the design and functionality of your products. I've attached a few links that should help concerning the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for Fen 1
on November 29, 2022
Posted by: Waiyann
from Orlando
Expertise:Expert
[This review was collected as part of a promotion.] I got it in when my pixel 6 pro got stolen. So I've experienced both the best android has to offer. They both have some issues the galaxy is fast with good battery life. I wish it had some quality of life features the pixel has but everything else is good. Cameras are comparable Samsung is better in the day time the pixel at night.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not IP 68 Water and Dust Resistant
on November 29, 2022
Posted by: JSLCV
from California
Expertise:Intermediate
I bought a S22 Ultra in February and by April, I started getting a moisture/debris detected which prevented me from using the USB-C port to charge the phone. The problem would happen on and off until September when the phone would not accept a charge using the USB-C port. I never got the phone wet or dirty because I kept it in a case and put it my pocket. Not I would expect from an IP 68 rated phone.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 1, 2022
Hi JSLCV,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is welcomed as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Servies. Often times they are able accommodate walk-in and in home services for your convenience. Please reach out to them for assistance with your charging port. Feel free to reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is welcomed as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Servies. Often times they are able accommodate walk-in and in home services for your convenience. Please reach out to them for assistance with your charging port. Feel free to reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid the S22 ULTRA phone. Connectivity issues.
on November 28, 2022
Posted by: Greg
from The Villages, Florida
Expertise:Expert
Constant connectivity issues Samsung refuses to address. Network shows, no Data flows though. Frezzes now too since ui5.
I feel ripped off. This thing was expensive. Can i get a refund?
I feel ripped off. This thing was expensive. Can i get a refund?
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 30, 2022
Hi Greg,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. All critiques are valuable as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the connectivity and the freezing you've experienced. It sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out them, and or Samsung Support as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. All critiques are valuable as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the connectivity and the freezing you've experienced. It sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out them, and or Samsung Support as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible battery life
on November 28, 2022
Posted by: Not a fan
I bought this phone two weeks ago and the battery life is terrible. It does not last a whole day. Very disappointed and will be returning the phone.
Response from Samsung USBy Bethany, Social Commerce, November 30, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your feedback as we continue leading the charge on innovation. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, if you need further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your feedback as we continue leading the charge on innovation. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, if you need further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone
on November 28, 2022
Posted by: Bw3558
from Michigan
Expertise:Intermediate
I've had my S22 Ultra for about 3 weeks now. I've always had Samsung S phones, my first one being the S3. I'm still learning what all this phone can do, but so far, I'm very happy with it. The reason for not giving 5 stars is I've had several dropped calls, (which never happened with my other phones) and the removal of the SD card slot.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US