Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Long-time Galaxy User! Does not disappoint!
on January 3, 2023
Posted by: Stacy T
I've exclusively used Galaxy phones since 2012, over a decade now, with the whole Samsung ecosystem to match, the watch, ear buds, tablet, monitor, and TV. The new S22 Ultra does not disappoint. It is very much like my Note 10 was before except it is larger. It is fast, stable, and easy to use. Best of all, it has the stunning Samsung display. I like to use the Samsung leather slim case ($$$ but worth it) and the Samsung screen savers too. I love it!
Written by a customer while visiting Samsung US
Customer Rating
2
Doesn't works
on January 3, 2023
Posted by: Isasa
from Naples fl
Expertise:Intermediate
I bought this phone a couple weeks ago, and is a nightmare. It gets so hot when I used and plus I am not able to make or receive phone calls, I have to turned off and turned on to be able to make it works
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 9, 2023
Hi Isasa,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we strive to bring our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with the temperature of your device, and with you not being able to make calls. Also, since it sounds as if your device is still under warranty, the link to our warranty department is attached below. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we strive to bring our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with the temperature of your device, and with you not being able to make calls. Also, since it sounds as if your device is still under warranty, the link to our warranty department is attached below. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone with some loss of features
on January 3, 2023
Posted by: RMMM
from Washington DC
Expertise:Intermediate
I've had this for a few months now and while it's great, I find it sad that in many ways it is a downgrade from my old Note 8, which it replaced. It's irritating that all the buttons are on one side. It's particularly irritating that somehow, to take a screenshot, a woman with a small hand is expected to be able to push both the power button and the volume down button with a single small thumb (the buttons are too far apart for that). I regret, also, that the MST functionality has gone. On the plus side, it's a powerful phone with a really excellent camera that has customisation capacities just not available on (for example) in iPhone. The battery lasts a full day with regular use, and of course it has an S-Pen. And best of all, it's much easier to make Bixby disappear completely.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Micro SD Slot??..
on January 3, 2023
Posted by: Sophos
from Centennial, Colorado
Expertise:Intermediate
I've had this phone for a while now and it's okay... Except no version of this phone has a micro sd slot. Which is a really big deal, I have a galaxy note 9 with a 500 gig chip in it that I would normally just switch over to my new phone. But instead I had to go invest in this dual USB- A / USB - C thumb drive and manually transfer all that content, and even after that I have to plug it into the phone every time I wanna view that content. Yes I am aware of the cloud, tangible backup is always best. Always. Well roughly 372 gigs worth was transfered because the phone has 128 in deck, minus the system OS and bloat wear. Definitely, definitely bring that micro sd slot back. Every year it seems like the smart phone industry just deletes another feature then tries to tell us that it's for the best. Better is more options, not less. Other than that the phone itself isn't bad.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 5, 2023
Hi Sophos,
Thank you for your feedback on the Samsung Galaxy S22 Ultra. Your thoughts are valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a link to Samsung Support below. Please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22 Ultra. Your thoughts are valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a link to Samsung Support below. Please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Quality and Excellence that can't be Beat
on January 3, 2023
Posted by: Anonymous
The Galaxy S22 Ultra is a gorgeous and sleek device. I love it's squared corners as opposed to the majority of phones with rounded ones. The display is vibrant and probably the best one out there. Everything about this device is true quality of build and design. If you want the best android phone, then this is the one for you.
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung's Decisions
on January 3, 2023
Posted by: MDH75
from Lakewood, WA
Expertise:Intermediate
The Galaxy S22 Ultra is not Samsung's best but it's not Samsung's worst. S22 Ultra has some good features such as Modes & Routines, more options for the drop-down button menu and the addition of the Pen & Note feature that was originally part of the Samsung Galaxy Note phone model. A huge mistake with all newer models is the removal of the micro SD card feature which gave you the ability to not have to use a cloud service and the ability to move apps, music, and photos to the micro SD card. All these no longer available features helped the end user save internal memory. Removal of these features along with the now discontinued Galaxy Note phone model is very disappointing. Not sure if my next phone will be a Samsung. Just say'n....
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 9, 2023
Hi MDH75,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we continue leading the charge on innovation. I've attached some videos from our YouTube channel that show just a few features of your new device. Also below is Samsung Support, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube
Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we continue leading the charge on innovation. I've attached some videos from our YouTube channel that show just a few features of your new device. Also below is Samsung Support, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube
Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Okay Device
on January 3, 2023
Posted by: BluAnjil
from Minnesota
Expertise:Intermediate
I have had my Samsung S22 Ultra for about 2 months now. I don’t hate it, but I don’t love it. I will admit I’ve been an iPhone user for years….. for work purposes I decided to give this phone a try with the S pen.
Pros: S pen. Seriously love this and has come in so handy at work when I am having conversations with staff and need to remember something. I also like the ‘feel’ I have had a Pro Max iPhone for sometime, so this didn’t feel too big or too small. Love the curved edges of the screen. I feel I get more bang for my screen. LOVE the fingerprint sensor in the action. Working in a hospital and still having to be masked everyday makes facial recognition a pain. Not with this phone!!
Middle of the road: Apps and how it works are similar enough that I don’t have to worry. It’s responsive enough and works well. No surprises, but nothing that wows me. I like the dynamic screen lock, but again not enough to be a pro. Camera, while I have read numerous blogs and seen side by sides, I still cannot get pictures to look better than they did on my iPhone. Camera usability is so-so. If you are switching, this is a bit of a curve and be prepared to pay for cloud storage so you don’t loose your photos.
Cons: Battery life. Good lord the battery is bigger than almost all other smartphones (including iPhone) yet I can’t get the thing to last a whole day. I have all the settings on the extend the battery life, but they don’t work. I use it just as much as I have on my iPhone Pro Max, but their battery lives just cannot compare. I was really hope if for more from this phone as far as the batter goes. I’m also not a fan of Samsung Wallet after using Apple’s.
So that’s an honest review from an everyday average Josie. Would I get the phone again. Yes if it was a dedicated work phone. But other than that it really isn’t anything different or oh so great.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hi BluAnjil,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your opinion is valuable as we continue leading the charge on innovation. We are thrilled you're enjoying the S Pen, facial recognition and the size of your device! I've attached some links that should help elongate its battery life. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your opinion is valuable as we continue leading the charge on innovation. We are thrilled you're enjoying the S Pen, facial recognition and the size of your device! I've attached some links that should help elongate its battery life. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Best Phone Yet!
on January 2, 2023
Posted by: Guti
from NYC
Expertise:Intermediate
This phone has so many features that you will never get bored. The photos and videos are the best I have seen in 2022. The Pen is Magic. Speakers are a bit weak but Im always connected to bluetooth speakers or headphones. Wireless charging is excellent. If you buy this phone I do recommend buying the fast charger. Two things I would like for future phones, a Magnetic backing and bring back the expandable memory card slot.
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US