Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
3
NO expandable storage?!
on January 5, 2023
Posted by: AFaith
Expertise:Intermediate
Just switched over from S20 today. Automatic minus 2 stars because there is NO Micro SD card slot!!! I prefer Android over Apple because they didn't do idiotic things like that.
Features
3
Performance
4
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hi AFaith,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is welcomed as we strive to innovate and improve on our product design and functionality. I've attached the link to Samsung Support below, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is welcomed as we strive to innovate and improve on our product design and functionality. I've attached the link to Samsung Support below, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Don't like
on January 4, 2023
Posted by: mertskirose
Keeps disconnecting from internet. Liked my S10 better.
Response from Samsung USBy Bethany, Social Commerce, January 5, 2023
Hi Mertskirose,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, your opinion is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should help with the connectivity of your device. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, your opinion is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should help with the connectivity of your device. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Slick
on January 4, 2023
Posted by: Canyouhearmenow
from Indiana
Expertise:Intermediate
I'm happy I chose this phone..I love it!! The screen and the quality of pictures is on point..
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
So far so good!
on January 3, 2023
Posted by: Pamwag
from New Orleans, La
Expertise:Intermediate
So far I really like it. Haven't had it that long but the camera is great and the phone quality is excellent! Love the photo editing features!
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Very good features
on January 3, 2023
Posted by: Ron1904
from Dallas, TX
Expertise:Intermediate
The phone is great except for the very poor battery life
Features
5
Performance
3
Design
4
Value
4
Response from Samsung USBy Bethany, Social Commerce, January 5, 2023
Hi Ron1904,
Thank you for your feedback on the Samsung Galaxy S22 Ultra. Your opinion is valuable as we strive to bring our consumers the best in product design and functionality. I've attached some links that should help increase the battery life of your device. Also below is Samsung Support, please reach out to them if you need any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22 Ultra. Your opinion is valuable as we strive to bring our consumers the best in product design and functionality. I've attached some links that should help increase the battery life of your device. Also below is Samsung Support, please reach out to them if you need any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed
on January 3, 2023
Posted by: Dawn
from Texas
Expertise:Intermediate
The 1st week I got it, it was showing that it had moisture in the port. It took a week before that
notification went off. The next month I stopped receiving texts. I can send texts, but can't receive them. They have sent me 3 of the same phones and still not working. 😔
notification went off. The next month I stopped receiving texts. I can send texts, but can't receive them. They have sent me 3 of the same phones and still not working. 😔
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hi Dawn,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with you not receiving text messages. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with you not receiving text messages. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra 22 Great Phone/Camera
on January 3, 2023
Posted by: DYIDan
from North Royalton, OH
Expertise:Expert
I have been a Note user since I got off the Blackberry. The Ultra 22 is intuitive to operate. A huge upgrade is the camera! Incredible detail and zoom features.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Worst one ever
on January 3, 2023
Posted by: Don Whoo
Worst Samsung phone ever.Needs constant restart to work
Response from Samsung USBy Bethany, Social Commerce, January 5, 2023
Hi Don Whoo,
Thank you for your review of the Samsung Galaxy S22 Ultra. We welcome your feedback as we continue to bring our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. Since it sounds as if your device is still under warranty, I've attached the link to our warranty department. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We welcome your feedback as we continue to bring our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. Since it sounds as if your device is still under warranty, I've attached the link to our warranty department. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US