Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Excellent Camera
on January 10, 2023
Posted by: KDogg
Traded my Apple iPhone for this Samsung ultra. Will never go back to Apple! This phone is ALL Around amazing!!! Especially the camera!! Better than APPLE AND GOOGLE PIXEL!!
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung s22 ultra
on January 9, 2023
Posted by: Rein44
from Columbus,Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone because I didn't want an Apple phone and boy oh boy this is an amazing device and I'm sticking with Samsung phones from now on.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No charger
on January 9, 2023
Posted by: Badj
Does not come with charger! So how will I charge it to be able to use it?
Response from Samsung USBy Bethany, Social Commerce, January 12, 2023
Hi Badj,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Thought it'd be an upgrade from the S9+
on January 8, 2023
Posted by: Jolasmic
from Texas
Expertise:Intermediate
I've been using an S9+ for the past 8 to 10 years, and decided that it's time for an upgrade. So far the ONLY differences I've noticed are the ability to use 5g and the silly pen that I'll only really use as a clicker to keep my hands busy. That and the fact that there is only a speaker on the bottom of the phone which makes me have to hold the bottom of the phone to my ear in order to hear any calls. Honestly the S9+ is almost the same phone to me so far, which is sad considering how old it is.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hi Jolasmic,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we continue leading the charge on innovation. I've attached some videos from our YouTube channel that show a few of the awesome features available to you on your new device. Please reach out to Samsung Support, also below, if you need any assistance. Thank you for being a valued customer. -Bethany
Galaxy S22 Ultra: Official Introduction Film | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: AI-Enhanced Night Portraits | Samsung - YouTube
New viewing options on the Galaxy S22, S22+, and S22 Ultra | Samsung US - YouTube smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we continue leading the charge on innovation. I've attached some videos from our YouTube channel that show a few of the awesome features available to you on your new device. Please reach out to Samsung Support, also below, if you need any assistance. Thank you for being a valued customer. -Bethany
Galaxy S22 Ultra: Official Introduction Film | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: AI-Enhanced Night Portraits | Samsung - YouTube
New viewing options on the Galaxy S22, S22+, and S22 Ultra | Samsung US - YouTube smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great features 👏
on January 7, 2023
Posted by: Jarvis784
from Louisiana
Expertise:Intermediate
Am so in love with my galaxy s22 ultra 😍. Works perfectly fine and smooth
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, love the features
on January 7, 2023
Posted by: QueenSwitchblade
from California
Bought it because I war looking to upgrade from my S10+ and I absolutely love it, really enjoying the features and the multiple camera lenses. All in all, worth the price and worth upgrading if you're looking to do so 😊... being able to use the pen to take pictures is probably my favorite feature!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Jack of all trades
on January 6, 2023
Posted by: Ricky
from Los Angeles
Expertise:Expert
I love it but if I had one let down is that, it's so good, it's almost boring. Camera is amazing ans I love it for gaming.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
JUNK
on January 5, 2023
Posted by: Bonbon
from Madison, wi
Expertise:Expert
One of the worst phone I have had with Samsung. I never get all 5 bars like I have with all of my other samsung phones. Very disappointing and can't do anything about so stuck with this JUNK for 2 years
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hi Bonbon,
Thank you for your assessment on the Samsung Galaxy S22 Ultra. We appreciate your feedback as we aim to innovate and improve on the product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with the connectivity of your device. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your assessment on the Samsung Galaxy S22 Ultra. We appreciate your feedback as we aim to innovate and improve on the product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with the connectivity of your device. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US