Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Not what I expected, in a bad way
on January 14, 2023
Posted by: Sukie
from Portland, ME
Expertise:Expert
I bought this phone is October 2022. I upgraded from the ultra 21. Since getting this phone, I keep dropping calls, texts don't go through and even with 4 bars of 5g I don't have any service. I thought it was my provider but I have 2 co-workers that upgraded the same time I did and they have different networks and are having the same issues. Also, the screen doesn't touch well...I have to press buttons several times for it to work. Just not happy with the amount I paid for this for it to not work as well as the older model. The camera is the only nice thing about it.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hi Sukie,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as it ensures we remain innovative and improve on the designs and functionality of our products. I've attached some links that should help with your texts not going thru and the dropped calls you've experienced. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Dropped calls on a Samsung phone
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as it ensures we remain innovative and improve on the designs and functionality of our products. I've attached some links that should help with your texts not going thru and the dropped calls you've experienced. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Dropped calls on a Samsung phone
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Top Dog
on January 14, 2023
Posted by: Alflash1953
from Prattville, AL.
This is the Cadillac of Android Phones.We put the GalaxyS-22-Ultra ,up beside the Pixel 7 Pro,....not today said the S-22 as it smoked the Pixie....down the road.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone. Poor construction
on January 14, 2023
Posted by: Ashish
from Milpitas, CA
Expertise:Expert
Very fragile screen. A very small drop along with the good cover cracked the display and damaged the body. Samsung makes really fragile phone.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hi Ashish,
Thank you for your feedback on the Samsung Galaxy S22 Ultra. At Samsung, your thoughts are valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a link to some cases and screen protectors that go with and will help protect your device. Also, below is the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
Samsung | uBreakiFix
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22 Ultra. At Samsung, your thoughts are valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a link to some cases and screen protectors that go with and will help protect your device. Also, below is the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on January 13, 2023
Posted by: Grampacarriere
from Mississippi
Better then s21 faster the new features are awsome
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just awesome
on January 13, 2023
Posted by: Koopdevile
Expertise:Intermediate
Very nice phone. Photos are incredible and battery life is amazing. Fast charging as well
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Wi-Fi and Mobile network connectivity issues.
on January 13, 2023
Posted by: TheTechGoose
from Dalton Ga
Expertise:Intermediate
Thoroughly enjoyed the Samsung Galaxy S22 Ultra while it worked. Wi-Fi connectivity issues and will no longer connect to any mobile networks. Thought it was the service provider however I attempted to go through another provider with the E-sim however that just proved that the hardware was at fault not the service provider.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hi TheTechGoose,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should help with the connectivity of your device. Also below, is our warranty department, please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should help with the connectivity of your device. Also below, is our warranty department, please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!!
on January 12, 2023
Posted by: Brookie
I love this phone. It was an excellent choice. I recommend this to anyone who is looking for a new phone.
Written by a customer while visiting Samsung US
Customer Rating
5
LoveLoveLove
on January 12, 2023
Posted by: Sway
from Lafayette, LA
Expertise:Intermediate
I'm enjoying the wonderful camera and S pen. Loving this phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US