Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
horrible phone
on January 28, 2023
Posted by: BlockWorkYT
Expertise:Expert
It overheats so fast i wouldn't recommend getting the s22 or the s23 for that matter honestly gets better cooling they removed the sd card thingy yet they cant idk put a better cooling system
i have a s22 ultra and it can get as hot as 50c!! some pc dont even get that hot cmon now samsung
i have a s22 ultra and it can get as hot as 50c!! some pc dont even get that hot cmon now samsung
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 30, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your thoughts are welcomed as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should help concerning the temperature of your device. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your thoughts are welcomed as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should help concerning the temperature of your device. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
It stinks 👍
on January 28, 2023
Posted by: wastedmoney
from Oregon
The last Samsung I truly enjoyed was the Note 3. The Galaxy 22 Ultra is an utter disappointment to the point I'll never buy another Samsung again unless it's remotely anything like the Note 3. The camera is great but nothing works right after every update, have to restart it multiple times to keep even the lamest of the rest of the functions it has. Beyond disappointed because I know what Samsung is capable of. Never again until they have better engineers. Do better.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 30, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful phone!
on January 27, 2023
Posted by: LuvMyS22
from CA
Expertise:Intermediate
This was my birthday present! I am still learning all the features of my phone. So far, the pictures are fantastic! I am still setting up all my applications and websites. So far so good!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on January 26, 2023
Posted by: Sandy
from Crosby Texas
Expertise:Expert
If I could give zero stars I would. I can't even begin to tell you how horrible this phone is. I paid 1200. For this junk. I bought it because camera was suppose to be the best on market. That's a lie. Mt child's iPhone 13 takes better pictures than this junk. The phone freezes all the time, it shuts off in the middle of calls, can't hear good, video calling always freezing, texting memory doesn't work well, hey Google don't quirk 99 percent of the time and you have to scream to get it to work 🙄, I am just over done with this. Good luck.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 30, 2023
Hi Sandy,
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that will assist you with the focus and features on your camera, freezing, and audio of your device. Also, since it seems as if your phone is still under warranty, I've linked our warranty department as well. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Issues with Camera app on Samsung phone or tablet
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
Samsung phone freezes and crashes
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube
Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that will assist you with the focus and features on your camera, freezing, and audio of your device. Also, since it seems as if your phone is still under warranty, I've linked our warranty department as well. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Issues with Camera app on Samsung phone or tablet
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
Samsung phone freezes and crashes
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube
Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on January 26, 2023
Posted by: V John
from NC
Expertise:Intermediate
Great phone in every aspect. User friendly. Great camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love is 22 Ultra but miss MST
on January 26, 2023
Posted by: Bolivar
from Hawaii
Expertise:Expert
I've had the half terabyte is going to ultra for a while now and I absolutely love it no problems at all except the fingerprint sensor won't work through the screen protector I have on it and the phone does not have MST like the old S7 used to
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great pictures
on January 26, 2023
Posted by: Wild Turkey 82
I've had my phone close to a year very satisfied. Before my old phone the.pictures were bad I have tremors in my hands this phone allows me to take good pictures it's bigger than my last one but it works great.
Written by a customer while visiting Samsung US
Customer Rating
1
Not for me!
on January 25, 2023
Posted by: PatW
Battery life was less than 24 hours, could not get images to text and could not text anyone but Samsung users.
Response from Samsung USBy Bethany, Social Commerce, January 26, 2023
Hi PatW,
We appreciate your feedback on the Samsung Galaxy S22 Ultra. Your thoughts are welcomed as we strive to bring our consumes the best in product design and functionality. I've attached some links that should help concerning the battery life, and with not being able to text. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate your feedback on the Samsung Galaxy S22 Ultra. Your thoughts are welcomed as we strive to bring our consumes the best in product design and functionality. I've attached some links that should help concerning the battery life, and with not being able to text. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US