Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Constant connectivity issues
on February 14, 2023
Posted by: N_cap
from San Diego
Expertise:Intermediate
I have been a fan of Samsung phones for years now, but this phone has been the biggest waste of money I have ever spent. I have constant connectivity issues and there have been full days when I have not been able to send or receive calls or texts. Even over wifi this phone has terrible connectivity issues, and I have tried all the different network tests/reset methods. I have also checked with my network provider and there is no issue on their end. I would highly recommend staying away from the S22 Ultra, but I still love my standard 22 and have 0 issues with it.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 18, 2023
Hello... Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the connectivity of your device. Please feel free to reach out Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with Camera app on Samsung phone or tablet
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with Camera app on Samsung phone or tablet
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible wifi
on February 11, 2023
Posted by: Jose
from Florida
Dont bother. Wifi sucks!!! Have ultra fast wifi in house but only get 5 mbps on phone. Cant get enough to connect video apps. My s8 was faster.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hi Jose... Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your input as it ensures we remain innovative and improve on the designs and functionality of our products. I've attached a few links that should help concerning the connectivity and speed of your device. Please feel free to reach out to Samsung Support if you need any additional assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Good product
on February 11, 2023
Posted by: Eric
from El Paso
Expertise:Expert
Good looking and easy to use, good photo effect，Night shooting is also very powerful
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on February 11, 2023
Posted by: T0k3nj0k3r
from Michigan
Expertise:Expert
Bought this phone a month ago and absolutely love the phone. Went from the note 20 ultra to the s22 ultra and this phone is way better. Plenty of features great camera lots of storage fast performance. Haven't had any issues with it.
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good
on February 11, 2023
Posted by: Aferg
from North Dakota
Expertise:Intermediate
Actually really love the phone but the battery doesn't last as long as it should.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on February 9, 2023
Posted by: Rebs
from California
Recently switched from iPhone and can't describe how much better this phone is. If you can get past the stigma it's a great phone
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Little annoyed than my previous one.
on February 9, 2023
Posted by: Nonetheless
from Jersey
Expertise:Expert
Not satisfied in compare to Samsung galaxy s10+
- this phone acts funny, funny keyboard, touch screen freezes.
- this phone acts funny, funny keyboard, touch screen freezes.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the keyboard and the freezing you've experienced. Feel free to reach out to Samsung Support if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Adjust keyboard settings on your Galaxy phone (samsung.com)
Keyboard is not working on Galaxy phone or tablet (samsung.com)
Samsung phone freezes and crashes
Adjust keyboard settings on your Galaxy phone (samsung.com)
Keyboard is not working on Galaxy phone or tablet (samsung.com)
Written by a customer while visiting Samsung US
Customer Rating
3
Not enough storage
on February 9, 2023
Posted by: Sweetp
I just recently updated to the s22 ultra. Wish that I didn't. Preferred my Note 10plus where I can have an extra SD card. Not enough storage on the S22 ultra
Response from Samsung USBy Bethany, Social Commerce, February 10, 2023
Hi Sweetp... Thank you for your review of the Samsung Galaxy S22 Ultra. Your feedback is appreciated as we continue to give our consumers the best in design and functionality. I've attached the link to Samsung Support, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US