Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Only 1 year of life
on July 20, 2023
Posted by: Angel
I bought this phone last year. Only one year of life. Right after the warranty expired, simply die for no reason. No water in, no drops, zero scratches simply die and won't charge at all. Bad deal an expensive phone for one year of life. Sad.
No, I would not recommend this to a friend.
Features
1
Performance
1
Value
1
Response from Samsung USBy Debra, Social Commerce, July 20, 2023
Howdy Angel,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations that we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life and that is our top priority. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. When you have the free time in your schedule, please check out the article that I have included below titled, "Galaxy phone or tablet will not charge" that contains some quick troubleshooting steps that you can do without any outside assistance. If you would like further assistance afterwards, please feel free to contact Samsung Support when it is most convenient for you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations that we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life and that is our top priority. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. When you have the free time in your schedule, please check out the article that I have included below titled, "Galaxy phone or tablet will not charge" that contains some quick troubleshooting steps that you can do without any outside assistance. If you would like further assistance afterwards, please feel free to contact Samsung Support when it is most convenient for you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 15, 2023
Posted by: Cougarslivers
I bought this yesterday and I’m definitely in love with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A workhorse of a phone.
on July 13, 2023
Posted by: SCINFI
from Lexington Kentucky
Expertise:Expert
I've owned my S22 ultra with an OtterBox case and a pvc screen protector 14 months.
I absolutely love the functionality of this device. The S Pen is amazing for writing the quick note or remote for the camera.
As I work in nasty environments it has proven itself time and time again. I would say the screen is tough as nails I've dropped it on gravel face down, from 30ft up on a balcony and into the toilet( don't ask ).
I've not got one scratch on the camera lenses through all of that.
I do have two problems. The first is a daily reset is necessary due to sluggish performance. The second is that I have serious doubts on the performance of the camera. My work phone is a regular S22 and it's photos are so much better than my S22 ultra. I've found that the Samsung a53 takes better photos than this S22 ultra.
All in all I would recommend the entire S22 line but the s pen is what sells this S22 ultra above the S22 plus.
I absolutely love the functionality of this device. The S Pen is amazing for writing the quick note or remote for the camera.
As I work in nasty environments it has proven itself time and time again. I would say the screen is tough as nails I've dropped it on gravel face down, from 30ft up on a balcony and into the toilet( don't ask ).
I've not got one scratch on the camera lenses through all of that.
I do have two problems. The first is a daily reset is necessary due to sluggish performance. The second is that I have serious doubts on the performance of the camera. My work phone is a regular S22 and it's photos are so much better than my S22 ultra. I've found that the Samsung a53 takes better photos than this S22 ultra.
All in all I would recommend the entire S22 line but the s pen is what sells this S22 ultra above the S22 plus.
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 11, 2023
Posted by: Kamala
from Opelousas,LA
Expertise:Expert
so Happy it is really happening Amen For The First Amen!!!!!!!!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone love the quality
on July 6, 2023
Posted by: Badassblue47
from Dalton Ga
Expertise:Intermediate
I'm wanting to get this phone now if possible so I hope I get it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Useless once the June 2023 update was pushed out
on June 27, 2023
Posted by: Nicky D
Buyer beware at the moment! The update just pushed out is awful. My phone almost never has service now, the battery drains super fast. I hope they fix this soon because my phone is now basically useless and I have only had it a year.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 28, 2023
Hey Nicky D, thank you for your feedback on your Samsung Galaxy S22 Ultra. We would be more than happy to help you troubleshoot the software update on your device. We have provided a link to the Samsung Support Team to help walk you through any steps necessary to get your device to full functionality again so you can enjoy the amazing features. We appreciate you being a Samsung customer and are here to assist you at your convenience. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone and features
on June 27, 2023
Posted by: Chile Bo
from Pecos, TX, USA
Expertise:Intermediate
I'm trying to buy that phone, it's awesome , way better than iphone
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on June 24, 2023
Posted by: Mayhem1129
from Bristol Va.
Expertise:Intermediate
Hoping this is the phone for me, this site made it super easy to find.
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US