Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Customer Rating
3
No App Support
on January 11, 2022
Posted by: B6669
from Bloomington Indiana
They sound great, but there's no app support. Thanks for nothing JBL.
By Customer Support, January 11, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS Headphones did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
4
Poor fit
on December 28, 2021
Posted by: Barn
from TN
I love the sound on these earbuds...unfortunately they only sound good when I use my fingers to push them in my ears. As soon as I let go they start backing out, the volume drops, the bass drops and everything is thin with lots of background noise. Wishing there was a rubber or foam insert that would keep these things in position!. Does JBL have anything or is there a third party solution?
Written by a customer while visiting jbl.com
Customer Rating
1
Worse headphones ever
on December 26, 2021
Posted by: Stem
from Springfield, MO
This thing is garbage!!!!! Don’t put your money in it. Right side stopped working just a few days after I bought it. worse, this crap will not stay in my ear, and now left side doesn’t hold any charges anymore therefore I will just throw it away. First time buying jbl headphones and I will never waste my money on their creepy products anymore. That was it for me.
By Customer Support, December 28, 2021
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're having issues with your JBL Tune 225TWS. We would like to get more information to help you out. Please contact us so we can assist you: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
1
Bad
on December 25, 2021
Posted by: Anonymous
from Arkansas
These were the biggest disappointment of my Christmas. They were hella uncomfortable and felt like they were constantly falling out even though they weren't
Response from jbl.comBy Jem at Customer Support, Customer Support, December 28, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the comfortability and fit of our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
4
on December 21, 2021
Posted by: mbaldwnn
Great sound quality. Sometimes an awkward fit in my ears
Written by a customer while visiting jbl.com
Customer Rating
1
Not really happy
on December 21, 2021
Posted by: Mill77799
Fits good but only get 3 to 4 hour of play on headphones .
Would like them to exchange
Would like them to exchange
By Customer Support, December 21, 2021
We appreciate the feedback that you've provided us with our products. The battery life of our JBL Tune 225TWS varies from the volume level and music content. We'd like to work with you directly to get some information and troubleshoot the issue that you're experiencing with our products and If you've had this product for less than 30 days, you can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
3
Great clarity
on December 17, 2021
Posted by: Manjoe
from Maryland
Clean sound that you would expect from JBL but there is the lack of bass in them.
By Customer Support, December 18, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that bass output of our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
2
good sound as far as I can tell.
on December 15, 2021
Posted by: climber101
from greenfield ma
they don't stay in my ears very well, need constant adjustment, sometimes they just pop out.
By Customer Support, December 15, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you've had this product for not more than 30 days, you can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com