Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Customer Rating
1
Fall out of your ears.
on April 16, 2022
Posted by: Heinz57
from New York
Does not fit larger ears, not adjustable, no wax guard, poor fit, slippery, fall out easy, do not seal to ear.
By Customer Support, April 17, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you need any help with our products, please reach out to our Customer Support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
4
Not Bad Ear Buds could makes some improvements
on April 16, 2022
Posted by: Brent1977
from Oregon
I bought these to try out to see if I like the Ear buds and so far they are good but stand to have some improvements. Improvement number 1) JBL could include a USB charge wall wart with this product. 2) The unit disconnect after a certain amount of time which I JBL could either do away with or let people use their app to control that feature. 3) Mic quality could be improve as well.
Written by a customer while visiting jbl.com
Customer Rating
3
Ok
on April 9, 2022
Posted by: The pods
from Ca
It's a good product but it's not for me. The pieces are a hard material that hurts my ears. I should have stuck with the other type that has the jell ear piece.
By Customer Support, April 10, 2022
We appreciate you for taking the time in providing us with this review. Our JBL Tune 225TWS has no different sizes of ear-tips since this isn't an in-ear earphone. We'll make sure to submit your feedback to our development team. If you've had this product for less than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please reach out to our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
great sound quality, not so great fit
on April 8, 2022
Posted by: buddha1113
from baltimore
when they stay put firmly in my ears, they sound great! but even slight movement you lose the bass. if you have large ear canals, i'd recommend going with earbuds with silicon tips. it'd be great if these had molds to help them stay in your ear for those of us with large ear canals
By Customer Support, April 8, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS Headphones did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team.
Written by a customer while visiting jbl.com
Customer Rating
2
It doesn’t stay in my ear, the sound is low
on April 8, 2022
Posted by: Bree79
from North Carolina
It doesn’t stay in my ear and the sound is low. I wouldn’t buy again. Maybe a different type. I do like JBL
By Customer Support, April 8, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS Headphones did not meet your expectations. You may want to download a 3rd party equalizer app from the Google Play Store or the Apple Store to enhance the audio quality. Also, If you've had this product for not more than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please Contact JBL Customer Service for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Faulty - Constantly troubleshooting
on April 6, 2022
Posted by: SCWill
I've spent more time troubleshooting than actually listening to these. The sound is great, but they both rarely work. The left earbud either won't power up, or won't pair with the right ear bud (which is the primary/master). There are tons of complaints on the internet for this reason. I would avoid this product.
By Customer Support, April 7, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS didn't meet your expectations. You could use either Right or Left earbud independently on mono mode. Please make sure that the left bud is charging when it's in the charging case. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
these suck really badly
on April 5, 2022
Posted by: john22
from Watertown, MA
these are the worst earbuds I've ever used. when I try and connect them through Bluetooth, I always have to repair them to my device which is really annoying when I want to use them. wearing these are really annoying and painful after a short time of using these and the hard plastic around started to come off and makes these even worse to wear. these are the worst earbuds I've ever used, and I would never buy another pair of these
By Customer Support, April 6, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the fitment and comfort design our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
3
I really love these...but
on April 1, 2022
Posted by: unfortunate23
from Florida
I bought these on a whim, but have been incredibly impressed. There were a couple of ticks I gradually got used to and the sound quality is fantastic. However, after only a couple of months, the rubber piece that covers the outside of the headphone, resting inside of your year has started to separate from the plastic. It doesn't look like this is an easy fix and worst luck it's happening to both resulting in them hurting my ears after prolonged use.
By Customer Support, April 1, 2022
Thanks for reaching out. We would like to discuss your support request directly with you and find a solution for you. Please reach out to JBL Customer Service for technical support and assistance.
Response from jbl.comBy Eddie at Customer Support, Harman Lifestyle, April 1, 2022
Thanks for reaching out. We would like to discuss your support request directly with you and find a solution for you. Please reach out to JBL Customer Service for technical support and assistance.
Written by a customer while visiting jbl.com