Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Customer Rating
1
sound issues and uncomfortable
on July 11, 2022
Posted by: jingerTea
from FL
after just over a the left ear started to not be as loud as the right earpiece, so now the sound is unbalanced, and the right earpeice started to come apart a bit on the rubber part and hurts my ears
By Customer Support, July 11, 2022
We're here to help with your JBL Tune 225 TWS. Let's try these troubleshooting steps to isolate the issue.
Clean the earbuds by removing dust and wax with a cotton swab with alcohol.
Try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap. The earbud tip should be put into the liquid up to a maximum depth of 1-2 mm.
Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush, such as a toothbrush.
Make sure that the volume is on a level that can be adjusted through your source device.
Our products have a one-year limited warranty. If you need more help, please contact our Customer Support.
Clean the earbuds by removing dust and wax with a cotton swab with alcohol.
Try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap. The earbud tip should be put into the liquid up to a maximum depth of 1-2 mm.
Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush, such as a toothbrush.
Make sure that the volume is on a level that can be adjusted through your source device.
Our products have a one-year limited warranty. If you need more help, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
2
Very disappointing
on July 4, 2022
Posted by: carlos_
The overall build quality is good. They are easy and quick to pair. The sound quality however is extremely poor. There is absolutely no bass. Something I was not expecting from a brand like JBL. Those headphones are decent for phone calls, but that's basically it.
By Customer Support, July 4, 2022
We appreciate your feedback. We are sorry to hear that the sound quality of our JBL Tune 225 TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any issues or concerns about your device, Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
1
7 months later and one won't connect...
on June 23, 2022
Posted by: Matt L
from Nebraska
I bought these at the end of last year and not only does the right one not connect to my phone but the left one is falling apart and they aren't supported on the JBL headphones app any longer so I can't even try to reconnect my right one. Very disappointed in my purchase and feel they were a HUGE waste of money. Save your money and go with a reputable brand.
By Customer Support, June 24, 2022
You could reconnect the left and right ear buds manaully. Turn off the Bluetooth of your phone. Turn on both ear buds and press the buttons on each three times so they could connect. If you need more help, please reach out to our JBL Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
1
Battery drains while in case and closed
on May 27, 2022
Posted by: Chris895
from Planet Earth
Had these for 6 months, used them once, then tried to use them after two weeks - battery drained, both on the headphones and the case. Charged to full, used for a little bit, put them in case and in 3 weeks again - battery of the headphones and the case completely drained. Charged, used them a little, put away for a week - headphone battery full but case on one blinking light. That is absolutely insane. I have cheap wireless earbuds from other (good Chinese) brand, that stay in the case for 6 months and both headphones and case are at full. This is absolutely asinine on JBL's part.
I wish I can say anything about the sound, but I can't. I don't cary these in my backpack, or any place that isn't home because of the unreliable battery and case. When in case and battery is charged, these should shut down, and not drain both heaphones and case in 2-3 weeks. They should have good charge 9 months at least when not used, but that is not the case. I cary with me a good brand chinese ones that actually can be used whenever I need them (because unlike JBL, the chinese ones have made proper case and headphones)
I wish I can say anything about the sound, but I can't. I don't cary these in my backpack, or any place that isn't home because of the unreliable battery and case. When in case and battery is charged, these should shut down, and not drain both heaphones and case in 2-3 weeks. They should have good charge 9 months at least when not used, but that is not the case. I cary with me a good brand chinese ones that actually can be used whenever I need them (because unlike JBL, the chinese ones have made proper case and headphones)
By Customer Support, May 28, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the battery life of our JBL didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
2
Love them...except
on May 26, 2022
Posted by: Tunes30
from Colorado
I have owned these for less than 6 months and was very happy with the fit and comfort. Sound quality was what I expected from JBL and phone call quality was great. I had other earbuds that went into the ear canal and I felt like I was tuned out to the world. After a few months they started to get more uncomfortable and I realized the rubber piece on the end was coming off and was irritating my ear. It has continued to get worse.
Response from jbl.comBy Cess at Customer Service, Customer Support, May 27, 2022
We appreciate for taking the time to provide us with your feedback. We're sorry to hear that our Tune 225 TWS didn't meet your expectations. Our products have a one-year limited warranty, please visit our website to file your warranty request here: https://support.jbl.com/customer-service/warranty-request.html.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible
on May 25, 2022
Posted by: Anonymous
from Louisville Ky
Poorly made , doesn’t fit in ears . Highly upset . I want my money back
By Customer Support, May 27, 2022
We're sorry to hear about your experience with the Tune 225 TWS. We're here to help. Please try to wear it in a slightly slanting position as shown in the manual.
We do have a 30 day return policy. Please use the link for your reference. https://bit.ly/3lRdsGJ
We do have a 30 day return policy. Please use the link for your reference. https://bit.ly/3lRdsGJ
Written by a customer while visiting jbl.com
Customer Rating
2
Uncomfortable and lasted less than six months
on May 14, 2022
Posted by: maddyclyde47
The headphones sit uncomfortably in my ears, personally. Everyone has difference preferences there, my main complaint is after a few months one of the speakers stopped working on the left so both headphones were different volumes. Not long after the right headphone stopped pairing altogether; I've tried everything and it just won't connect to my phone, even though the other one still will. Not worth the money.
By Customer Support, May 14, 2022
Thank you for taking the time to provide us with your feedback. We'd like to work with you directly to troubleshoot the issues you're experiencing with our JBL Tune 225 TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline
Written by a customer while visiting jbl.com
Customer Rating
1
Doesn't connect
on April 23, 2022
Posted by: Rc_1994
I bought these buds a little while back, and the right one won't sync to the left one, and only the left one connects to my phone. I've tried resetting them, doesn't do anything.
By Customer Support, April 24, 2022
We're sorry to hear about what happened. Please try to clean the contact points, on each earbud and on the charging case.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality. Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
If the problem persists, please contact us, so we can check your warranty options.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality. Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
If the problem persists, please contact us, so we can check your warranty options.
Written by a customer while visiting jbl.com