Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Customer Rating
1
Trash
on August 26, 2020
Posted by: Lna1
The battery last an average of 3 hours.Is not a good investment.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, August 28, 2020
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. The maximum playtime is 5 hours on a normal volume. You would get less than 5 hrs if you're listening to a high volume with bassy tracks/genre. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
on August 19, 2020
Posted by: note05
the earbuds didn't stay in my ear. had to return them.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, August 19, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Wanted these to be "The Ones"
on August 17, 2020
Posted by: justme71
from Phoenix, AZ
I purchased a pair of these for my daughter and liked them so much that I bought a pair for myself. They worked great until one day the left ear bud powered out before the right one. It seemed odd since they were charging at the same time. I figured it just needed recharging so I placed both earbuds back in the case to re-charge for a while. Afterwards, the right was the only earbud that was charged. I tried 'resetting", re-pairing, cleaning the three contacts in the charging case and searched a number of troubleshooting videos related to the JBL 225TWS model. No success. The light on the earbud wouldn't even appear. I noticed that only when I press down on the earbud, it the light would go on - but only by pressing down on it. I believe it has something to do with the contacts in the case or in the earbuds themselves. Either way, they worked fine for the first month. I didn't want to regret this purchase but now I'm wondering if I should have coughed up the extra cash for something different.
No, I would not recommend this to a friend.
Response from jbl.comBy Homer at Customer Support, Customer Support, August 19, 2020
We'd like to work with you directly on this one. Please reach out to our Customer Support at https://bit.ly/3etA1v8
Written by a customer while visiting jbl.com
Customer Rating
4
Easy controls
on August 15, 2020
Posted by: Anonymous
from Newport Beach, Ca
I just recently bout my ear buds and Im really happy with them.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Their ok
on August 14, 2020
Posted by: ldrrp
Terrible quality with high volumes and dubstep. compared to airpods. At $59 less I guess its ok but i may want to buy airpods instead since they are smaller.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Disappointed customer
on July 29, 2020
Posted by: SP69
from Greensboro, NC
Bought these last week and they worked for 2 days, then they just stopped paring to my phone.
No, I would not recommend this to a friend.
Response from jbl.comBy Homer at Customer Support, Customer Support, August 17, 2020
Try doing a manual pairing to see if it helps. First, delete the old Bluetooth speaker profile on your phone. Then take out the right earpod then press and hold the oblong button for 5 seconds to turn it on and go to pairing mode. Once that's done, search for JBL Tune 225TWS on your phone's discovered Bluetooth devices and pair it.
Written by a customer while visiting jbl.com
Customer Rating
1
JBL has failed me for the Fifth Time
on July 24, 2020
Posted by: PotatoNugget
from CA
Got these as a gift; The headphones charge whenever they want to until they eventually don’t; The charging wire is delicate so I used multiple other ones and a replacement and I get the same problems. The only good thing is the aesthetic and they don’t really hurt your ears
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, August 17, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible
on July 18, 2020
Posted by: kizzle95
from New York
The battery doesn't last more than 2 hr. One of the headphones won't turn on which means I cannot use them. It is a very big disappointment. I had high hopes for them and now I am disappointed I bought them.
No, I would not recommend this to a friend.
Response from jbl.comBy Homer at Customer Support, Customer Support, August 17, 2020
Try doing the steps in our Battery and Charging Guide to see if it helps. https://bit.ly/3eq8drE
Written by a customer while visiting jbl.com