Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Customer Rating
3
Decent sound but not comfortable for long periods
on September 7, 2020
Posted by: durandal
from Dearborn, MI
[This review was collected as part of a promotion.] They look good and the case is awesome and small. The sound is good but not nearly as good as other JBL products that have ear isolation (like the Reflect Flow), which are always awesome and more bass response. I was a little disappointed with the battery life but it is definitely improved from the 220TWS. Unfortunately there is just something about these that is uncomfortable in my ears compared to other JBL headphones. They just feel hard and don't fit right - this is of course an individual thing.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, September 8, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
3
Usable, nothing outstanding.
on September 6, 2020
Posted by: ebick929ley
from Akron, OH
[This review was collected as part of a promotion.] These buds are nice looking and compact however they take some time to get used to and not very comfortable. I feel like they are always going to fall out. Also, these are not very loud. When talking on the phone to people, I have to constantly ask them to repeat themselves. There is not as much bass as I would have expected. I have other JBL headphones and these don't hold a torch to them. I do like how you can use either bud by itself or combined. They also seem to hold a good charge.
I would hope the next series would allow you to adjust the volume on the buds themselves, different ear size options and way more bass.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, September 8, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
5
Love the sound
on September 5, 2020
Posted by: MzzLibraLv
from Eastpointe, MI
[This review was collected as part of a promotion.] Loving the headphones, the fit and comfort is awesome.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound
on September 5, 2020
Posted by: Frankie9592
from Wellston, Oklahoma
[This review was collected as part of a promotion.] I really like the sound these produce. Pretty descent noise canceling and very comfortable fit (even though the left bud doesn’t fit in my ear very well, it wants to fall out. Right side fits perfectly). The control buttons (play, pause, skip) are easy to
find and use. Pretty decent battery life. The charging case is sleek and smooth and fits nicely in my pocket. I can have them in my ears for a few hours and forget they’re in my ears. I like that i can use one earpiece while one is charging.
find and use. Pretty decent battery life. The charging case is sleek and smooth and fits nicely in my pocket. I can have them in my ears for a few hours and forget they’re in my ears. I like that i can use one earpiece while one is charging.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing quality
on September 4, 2020
Posted by: Panecs
from California
[This review was collected as part of a promotion.] The quality on this product is extraordinary and id recommend them to everyone
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Good sounding, comfortable buds, but not perfect
on September 4, 2020
Posted by: sliberty
from East Brunswick, NJ, United States
[This review was collected as part of a promotion.] I generally prefer the sort of earbuds that go into the ear canal. I find they are more secure in my ears and provide more consistent sound. These are more like the Apple buds, with a similar design, and it is taking some time for me to get used to them. They are very light and very comfortable in my ears, but I still feel like the left bud should be deeper and tighter in my ear. But putting that aside (this is just my preference really), they are very easy to wear for long periods. They also sound very clear and tight, but the bass could be a bit more powerful (I feel that I have to compensate with iPhone eq settings). "Pure Bass" is a bit of a marketing only thing - nothing stellar about the bass response. Also, I find it a little tricky to pull them out of the case (they are hard to grab onto), but you get used to that I guess. One big thing missing is volume control - according to the Quick Start Guide, there are no touch controls for volume, so you will have to manage that from your source device (phone, tablet, whatever). Would I recommend them? Yes and no - they are a mixed bag.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, September 5, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
on August 29, 2020
Posted by: Anonymous
from Madison wi
I bought last week and I'm very happy I recommend to my friends
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible!
on August 28, 2020
Posted by: 1leSteve
from Prosper, TX
Wife bought these for a bday gift at end of April. Lasted 4 months and left earbud won’t turn on, charge, pair, etc. Battery life is terrible. Can’t even do a few conference calls without having constant recharges. Sound is average. Definitely nothing to brag about. Noticed a lot of dead spots when talking on the phone. Earbuds would just cut out for 3-4 seconds so you’re always asking someone to repeat themselves.
No, I would not recommend this to a friend.
Response from jbl.comBy Homer at Customer Support, Customer Support, August 30, 2020
We hear you. We're always looking for ways to improve and thanks for the feedback. We'll make sure to pass this along to our development team.
Written by a customer while visiting jbl.com