Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Customer Rating
5
Good for work out
on September 11, 2020
Posted by: Juanarba2312
from Asheville,NC
[This review was collected as part of a promotion.] ITS AWESOME FOR WORKOUT, ALSO I USE IT WHEN I WORK, THE BASS IS PRETTY GOOD AND THE FIT TO THE EARS TOO. IM IN LOVE WITH THIS ONES.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Good fit and doesn't wear your ears out.
on September 10, 2020
Posted by: Dave1602
from Maryland, United States
[This review was collected as part of a promotion.] The sound is good at first but once you get used to the sound, I wish they would become louder and not noise canceling like the Airpod pro's but for the price they have decent sound and wont come out loose. Placing them in the charging case does take getting used because each side is specific and color coded based on the side and need to be flipped a certain way to fit perfectly in the charging case. The charging case is a nice size and a matte black color with a nice feel to it.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Servic, Chastine at Customer Servic, September 10, 2020
Thanks for taking the time in providing us your feedback with our JBL Tune 225TWS. If you need help with our Tune 225TWS, please reach out to our Customer Support. We'll be here to help.
Written by a customer while visiting jbl.com
Customer Rating
4
4.5 Great Sound and excellent call quality
on September 9, 2020
Posted by: Phatmanjams
from Birmingham, AL, United States
[This review was collected as part of a promotion.] These earbuds are very good, almost great, but a few minor details knock them down about a half a star. I had to go with 4 since the system doesn't allow for half stars. The sound quality for phone calls is excellent. They easily paired with my phone and computer. Nobody knew I was using earbuds until I told them and everyone remarked how good they sounded on their end. You can use either earbud for calls if you prefer to use only one. Music sounds great. The mids and highs are clear and the surprising amount of bass for their size is more than enough for me. With my phone driving them, they can get louder than I'd ever need. They are comfortable enough for several hours of use, but about the time the battery is getting low (has an audible low battery sound) my ears need a break. I've gotten about four hours per charge while listening to music at a reasonably high volume. I think they would go at least another 30 minutes or so after the low battery warning, but I haven't pushed it. A fully charged case will recharge them at least three more times, maybe four but I haven't tried yet as I'm recharging the case nightly. They look nice too and seem to be well made. My only criticisms are with the charge light being inside the case - so you have to flip the lid to see the level - and the ease of taking the pods out of the case. I have rather large hands and my fingers don't easily fit between the pods to pull one out. I found an easy way around it, but it was frustrating at first. Other than that, super nice all around. I would definitely recommend these.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Comfortable and easy to use
on September 9, 2020
Posted by: Groscm80
from Charlotte, NC
[This review was collected as part of a promotion.] Love them. They pop right in, start up and have great sound quality.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
JBL Tune Pods
on September 9, 2020
Posted by: Seth007
from Chicago, IL
[This review was collected as part of a promotion.] Finally received the earphones last week. Sound is if great quality as always. Battery run time is long-I used it for a good 8 hours then an additional 3-4 hours. Had it then halfway through the night. It was still working without any low battery notifications.
The only flaw I saw was the fit. It’s not good for jogging, it keeps coming off. Fit could be improved but sound quality and battery life-EXCELLENT.
Written by a customer while visiting jbl.com
Customer Rating
4
good basic ear buds
on September 9, 2020
Posted by: apalmo1
from Chicago, IL
[This review was collected as part of a promotion.] I have the JBL TUNE 120TWS and now these. I had lots of issues with the 120tws staying in my ear or being comfortable. These however are much much more comfortable to wear. I had them in for about two hours watching TV shows and listening to music. I had totally forgot they where in my ears as that is how comfortable they felt. They sit in your ear without applying to much pressure, unlike the 120TWS. I did not try working out in them but walking around I did not feel like they would fall out.
Here is the big difference for me the 120TWS (once fitted in my ear correctly) sounded better than the Tune 225TWS. But the sound trade off for a more comfortable experience is well worth the trade off.
Pairing the headphones to my computer, table, and phone was very simple and easy to do. The sound is pretty good, bass could be a little deeper, but overall for hours of listening they are comfy and sound good.
The charging case is the perfect size to fit in your pocket, other wireless headphones have bulky cases that make it really uncomfortable to carry in your pocket. They seem to charge up pretty fast and the case uses a USB C which is perfect as all my other devices use the same cable.
I would really recommend these if your looking for headphones that are comfy and sound good. These will now become my new go to headphones due to the carrying case, comfort, and good sound.
Written by a customer while visiting jbl.com
Customer Rating
4
Some great features, plus a few annoyances
on September 8, 2020
Posted by: MABP
from Fairfax, VA, USA
[This review was collected as part of a promotion.] There are some things that I really like about these, and some that I wish were a little different.
First, the pluses:
1- They stay in my ears better than expected. They stayed in through a day of normal weekend housework, a walk, and even a run on a treadmill. They’re not a tight fit, but the design lets them stay put without much adjusting.
2- The sound quality is good, and you can also hear other sounds around you really easily. This is especially helpful if you need to hear ambient noises and/or need to be able to easily hear when someone else is talking to you.
3- Setup and the controls are really intuitive. I’m sure I’ll read through the user’s manual a little later to learn the more nuanced details, but I was able to connect and get started with these immediately as well as to find the on-earbud controls easily.
4- You can use just one earbud at a time if you don’t want to wear both at the same time. This can be really useful, though it’s not a feature that I use often.
5- The case is small, easy to slip into a pocket, and has a nice aesthetic to the shape.
1- They stay in my ears better than expected. They stayed in through a day of normal weekend housework, a walk, and even a run on a treadmill. They’re not a tight fit, but the design lets them stay put without much adjusting.
2- The sound quality is good, and you can also hear other sounds around you really easily. This is especially helpful if you need to hear ambient noises and/or need to be able to easily hear when someone else is talking to you.
3- Setup and the controls are really intuitive. I’m sure I’ll read through the user’s manual a little later to learn the more nuanced details, but I was able to connect and get started with these immediately as well as to find the on-earbud controls easily.
4- You can use just one earbud at a time if you don’t want to wear both at the same time. This can be really useful, though it’s not a feature that I use often.
5- The case is small, easy to slip into a pocket, and has a nice aesthetic to the shape.
Next, the things I didn’t love:
1- These earbuds can get a little uncomfortable after a while, especially if you have smaller ears. To be fair, I have that problem with almost every set of earbuds I have, so that’s probably as much about my ears as it is about the earbuds. However, a set of silicone covers (the same ones that you can buy online to fit over a prevalent similar shaped earbud that comes with a major phone brand fit these too) can help improve comfort really quickly. They seem to get more comfortable over time, so I also suspect that my ears will adjust.
2- I really wish that I had the option to block more sound with these, especially when in the gym. I’ve been appreciating the active noise cancelling option on another set of earbuds, and I wish these would also have an option for blocking surrounding noises. That’s not actually possible with the shape of these… but a good set of silicone covers that includes a silicone tip that fits into your ear canal does wonders for helping block other noises and improving sound quality.
3- The charger is not a standard micro-usb or lighting cable, so I can’t just plus these into one of the chargers that I’m already using on a regular basis for other devices. This won’t matter for most people since the charger you need ships with the earbuds, but was a minor annoyance.
1- These earbuds can get a little uncomfortable after a while, especially if you have smaller ears. To be fair, I have that problem with almost every set of earbuds I have, so that’s probably as much about my ears as it is about the earbuds. However, a set of silicone covers (the same ones that you can buy online to fit over a prevalent similar shaped earbud that comes with a major phone brand fit these too) can help improve comfort really quickly. They seem to get more comfortable over time, so I also suspect that my ears will adjust.
2- I really wish that I had the option to block more sound with these, especially when in the gym. I’ve been appreciating the active noise cancelling option on another set of earbuds, and I wish these would also have an option for blocking surrounding noises. That’s not actually possible with the shape of these… but a good set of silicone covers that includes a silicone tip that fits into your ear canal does wonders for helping block other noises and improving sound quality.
3- The charger is not a standard micro-usb or lighting cable, so I can’t just plus these into one of the chargers that I’m already using on a regular basis for other devices. This won’t matter for most people since the charger you need ships with the earbuds, but was a minor annoyance.
Overall, these probably won’t be my favorite go-to set of earbuds that I tend to reach for first, but they’re a nice set that I will use often, especially since I find myself rotating through different sets with different earbud shapes fairly often now that I’m spending so much time on conference calls while working from home.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Nice product but it didn't fit my ears.
on September 8, 2020
Posted by: Cosmo10911
from Houston, Tx
[This review was collected as part of a promotion.] First impression:
Wow! These look like Airpods! Yup, I said it. Airpods. I really think that
JBL could have done something unique and fun but chose to go after the Airpods crowd instead. Do they sound better than Airpods? The JBL is slightly better in the sense that they have a bit more bass but overall, but about the same sound quality.
Wow! These look like Airpods! Yup, I said it. Airpods. I really think that
JBL could have done something unique and fun but chose to go after the Airpods crowd instead. Do they sound better than Airpods? The JBL is slightly better in the sense that they have a bit more bass but overall, but about the same sound quality.
In the Box:
Inside the box you get the headphone ear pieces (2) "pods", a pod docking/charging case, and a micro USB cable. The charging dock is a nice square piece with rounded edges that fit nicely in your pocket. I would have loved to see JBL use their trademark orange to make the items stand out a bit and facilitate finding them.
Construction:
The JBLs have a nice look and feel to them. While the shape is totally Airpod, there seems to be some texture to the plastics that make them feel softer. Its not rubberized but it gives the overall impression as such. The case is sturdy and provides up to 20hrs of listening time while the "pods" themselves provide about 5hrs on each full charge for about 25hrs of total playback.
Inside the box you get the headphone ear pieces (2) "pods", a pod docking/charging case, and a micro USB cable. The charging dock is a nice square piece with rounded edges that fit nicely in your pocket. I would have loved to see JBL use their trademark orange to make the items stand out a bit and facilitate finding them.
Construction:
The JBLs have a nice look and feel to them. While the shape is totally Airpod, there seems to be some texture to the plastics that make them feel softer. Its not rubberized but it gives the overall impression as such. The case is sturdy and provides up to 20hrs of listening time while the "pods" themselves provide about 5hrs on each full charge for about 25hrs of total playback.
Fit:
This is where the JBL has fallen short. I could not get a good fit from the right ear. I found that the pods just could not sit properly in my ear and always felt loose. This is due to the structure of my ears and not a fault of the product. I had 2 friends try them without much of a fuss. These just did not work for me from that perspective. Interestingly, when I use the Right in the left ear and the left in the right ear, I was able to get a good seal but then it made the controls more difficult to use. I really wish these would fit my ears. With some rubber surrounds, they may have worked.
This is where the JBL has fallen short. I could not get a good fit from the right ear. I found that the pods just could not sit properly in my ear and always felt loose. This is due to the structure of my ears and not a fault of the product. I had 2 friends try them without much of a fuss. These just did not work for me from that perspective. Interestingly, when I use the Right in the left ear and the left in the right ear, I was able to get a good seal but then it made the controls more difficult to use. I really wish these would fit my ears. With some rubber surrounds, they may have worked.
Use:
Using the JBL Tune 225 is really simple. Just open the case, pull them out, pair them with device, wear them and play music. It really is that simple. After they are paired once, there is an automatic start up upon removal from the case.
The controls are on the pods themselves and are pretty intuitive and simple to use. Much easier than previous models of JBL earbuds. The JBL Tune 225 has one button on each bud, the left for skipping tracks, and the right being for play/pause and picking up calls. The right also will access SIRI, Google Assistant, or Bixby by double clicking the right button. These buttons are relatively responsive but the double clicks were a bit difficult to perform since the pods sit in your ears and aren't secured by anything like maybe a rubber seal to your ears.
Bluetooth
Using the JBL Tune 225 is really simple. Just open the case, pull them out, pair them with device, wear them and play music. It really is that simple. After they are paired once, there is an automatic start up upon removal from the case.
The controls are on the pods themselves and are pretty intuitive and simple to use. Much easier than previous models of JBL earbuds. The JBL Tune 225 has one button on each bud, the left for skipping tracks, and the right being for play/pause and picking up calls. The right also will access SIRI, Google Assistant, or Bixby by double clicking the right button. These buttons are relatively responsive but the double clicks were a bit difficult to perform since the pods sit in your ears and aren't secured by anything like maybe a rubber seal to your ears.
Bluetooth
The JBL Tune 225 features Bluetooth 5.0. This makes for excellent range and bandwidth with very little dropout. I was able to clean my home with no dropouts while my phone was sitting on the charger.
Sound:
The soundstage is a bit narrow compared to other JBL products I have used. Spatial imaging does the best job it possibly can given the size of the pods. Left and right buds do their best to try to simulate some sort of stereo/wideness field and works pretty well in its favor.
The lows seem to be adequately controlled and do a really nice job of making the sound seem full. The bass is not a thundering bass as one would get from a massive subwoofer but works really well for buds this small.
The mids seem to be the weakest of the three (low, mid, high). There seems to be a loss of instrumentation on most tracks. The highs and lows seem to drown out the mids, at least until a female vocal is played in the music. Then it seems like the vocals are able to rise from the ashes of the music. Pinks voice really sounds great on these pods.
The highs are present but seem to lack sparkle or pizazz if you will. This is not necessarily a bad thing. It just means that you are able to listen comfortably for longer as the sound is not harsh by any means.
Overall, I think if the mid instrumentation would come more forward and the highs would sparkle just a bit, the sound would be more pleasing. I am being very nit picky here though. They really do sound good. IMO, they are better than Airpods.
The soundstage is a bit narrow compared to other JBL products I have used. Spatial imaging does the best job it possibly can given the size of the pods. Left and right buds do their best to try to simulate some sort of stereo/wideness field and works pretty well in its favor.
The lows seem to be adequately controlled and do a really nice job of making the sound seem full. The bass is not a thundering bass as one would get from a massive subwoofer but works really well for buds this small.
The mids seem to be the weakest of the three (low, mid, high). There seems to be a loss of instrumentation on most tracks. The highs and lows seem to drown out the mids, at least until a female vocal is played in the music. Then it seems like the vocals are able to rise from the ashes of the music. Pinks voice really sounds great on these pods.
The highs are present but seem to lack sparkle or pizazz if you will. This is not necessarily a bad thing. It just means that you are able to listen comfortably for longer as the sound is not harsh by any means.
Overall, I think if the mid instrumentation would come more forward and the highs would sparkle just a bit, the sound would be more pleasing. I am being very nit picky here though. They really do sound good. IMO, they are better than Airpods.
Final Verdict:
Full disclosure, these were provided to me to test and review. Would I buy them? I would not because I cannot get a proper fit or seal for proper sound. I think they will work for most ears but my ear canals are too large and too far inset to accommodate the pod stems. I think that if there were rubber surrounds to lock them in place and seal the canal they would work for me.
If you are looking at Airpod type headphones and don't want to spend the outrageous money for them, the JBL TUNE225s are a great way to go. You get better sound, equally as nice form factor, access to the same features for a fraction of the cost.
If they fit for you, JBL TUNE 225 will not disappoint.
Full disclosure, these were provided to me to test and review. Would I buy them? I would not because I cannot get a proper fit or seal for proper sound. I think they will work for most ears but my ear canals are too large and too far inset to accommodate the pod stems. I think that if there were rubber surrounds to lock them in place and seal the canal they would work for me.
If you are looking at Airpod type headphones and don't want to spend the outrageous money for them, the JBL TUNE225s are a great way to go. You get better sound, equally as nice form factor, access to the same features for a fraction of the cost.
If they fit for you, JBL TUNE 225 will not disappoint.
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Support, Customer Service, September 9, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com