Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Customer Rating
2
Poor battery life
on October 24, 2022
Posted by: None1111
from Rhinelander WI
I got these 10 months ago to wear for working out. Now one headphone dies after 10 minutes from fully charged and the other doesn’t last 2 hours.
By Customer Support, October 25, 2022
We appreciate your feedback on our JBL Tune 225TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton cloth, makeup, or cotton swab with alcohol. These pins are sensitive to dust. Please make sure the pins are dried before placing them back on the case. If the troubleshooting steps did not work, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
They don't last long
on October 20, 2022
Posted by: Anonymous
from Dallas Texas
A little over a year and they barely hold an hour of audio play time. The rubber piece that is for comfort has fallen off.
By Customer Support, October 21, 2022
This isn't the experience we wanted our customers to have with our products. Since the unit is within one year of our warranty, please take advantage of our self-service options here: https://support.jbl.com/customer-service/warranty-request.html
Written by a customer while visiting jbl.com
Customer Rating
1
Another bad experience
on October 13, 2022
Posted by: Moayed
At the first time I bought this model and right earbud stop working suddenly. I bought it again after several months (big mistake) and the problem appear again in 3 weeks , I contacted JBL and the replaced it , now I am having an issue with connection of the right earbud, I am really wondering what test and reliability engineers do in this company ! if the same problem appear with different batches how you make this model available in the market
By Customer Support, October 13, 2022
Thank you for taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. If you have any questions or concerns about our products please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
3
Great audio quality, but bad design
on September 27, 2022
Posted by: Prisktex
I bought my fist pair last October for a Christmas gift. After 5 months the rubber covering was peeling so bad it was cutting my ears. The right earbud began having pairing issues. I received a replacement pair. Now three months later the rubber is again peeling and beginning to cut into my ear. The right earbud is beginning to have charging issues.
The audio quality is great and I love the fit. Just needs a better design so that the rubber doesn't peel up.
By Customer Support, September 27, 2022
Thank you for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 225 TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
1
Do not buy
on September 8, 2022
Posted by: John2521
from Franklin, Ohio
Litterally the worse headphones ive owned. Worked right for a month or 2 but even at that they werent that loud. Shortly after that on 1 headphone would charge and stays charged for about 20mins before it dies. Theres no debris or anything in case nor are they dirty, just stopped working. A pair of dollar store headphones worked better.
By Customer Support, September 8, 2022
Thank you for bringing this to our attention. We'd like to work with you directly to address the charging issues you're experiencing with your JBL Tune 225 TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
2
Like Bluetooth? You won't Anymore....
on September 5, 2022
Posted by: NA_1965
from Detroit, Michigan
These earbuds are fine... when they work. Bluetooth Connectivity is a nightmare with these things. One earbud will randomly decide to go rogue and it'll no longer want to connect to my phone. Almost like each earbud is a completely independent device. It's frustrating. Love JBL speakers, not a fan of JBL earbuds. Buy something else.
By Customer Support, September 6, 2022
Thank you for taking the time to provide us with your feedback. It could be that the left and right earbud disconnects from each other. Press the button on each earbud three times to re-establish their connection. If you need more help, please reach out to our JBL Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
2
Horrible fit
on August 29, 2022
Posted by: Heyyo
from NC
They hurt!
I couldn't ever get them to sit and stay.
The silicone end is pealing up not allowing the lid to close, in turn not receiving a full charge. I'm lucky to get 2 hours sometimes.
Save your money and get something else.
I couldn't ever get them to sit and stay.
The silicone end is pealing up not allowing the lid to close, in turn not receiving a full charge. I'm lucky to get 2 hours sometimes.
Save your money and get something else.
Written by a customer while visiting jbl.com
Customer Rating
3
Disappointed
on August 8, 2022
Posted by: GideonM
I got these for Christmas in 2021 and so far they have basically fallen apart connecting these to iPhones is a massive pain and the sound quality is subpar with very little bass and no seal.
By Customer Support, August 8, 2022
We appreciate your feedback. We are sorry to hear that the battery life of our JBL Tune 225 TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you need more help with your device, please contact our Customer Support, so we can assist you.
Written by a customer while visiting jbl.com