Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Customer Rating
5
Best Apple Earpod Alternative!
on November 17, 2020
Posted by: davidlevi1982
from Florida
I've went through several earbud brands over the past two years and the JBL TUNE225's were my last ditech effort before caving in and getting the Apple Earpods. To my surprise the JBL TUNE225's met my requirements in ALL areas! I went ahead and purchased a backup pair. Some improvements I'd like to see with future models are higher volume during calls and 3-mic technology so people can hear you better when on a voice call in noisy places.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
The sound is amazing
on October 30, 2020
Posted by: Anonymous
from Miami
The product is great it sound like a speaker in my ears
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Not recommended to use with Laptop
on October 21, 2020
Posted by: Kenny_Mark
from Boston
I bought this headphones for joining meetings. I was looking for a headphone which I can use it with laptop for meetings and also use it with my phone for listening to music.
This product has been a disappointment while using it with laptop. There is a continuous static noise when I use it for Skype meetings from my laptop. The sound I hear is cracking and I would not recommend this product for using it with your laptop
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, October 23, 2020
Thanks for taking the time in providing your feedback with our Tune 125TWS. Please make sure that your Bluetooth drivers for the laptop are updated. If you're using apps like Skype, Zoom, MS Teams, etc, please make sure that you've enabled the device as the source input and output. Other wireless signals like WiFi can also cause interference.
Written by a customer while visiting jbl.com
Customer Rating
4
Excelente product.
on October 17, 2020
Posted by: Eliacim
from Nebraska
The product meets the purchase characteristics.Match the price quality
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great features
on October 12, 2020
Posted by: Junior13
from MD
So far so good. I've owned my pair for 2 weeks now and I have no complaints. They sound awesome paired up to my Galaxy S10e.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Does not fit well in the ears
on October 8, 2020
Posted by: Ces sil
from Florida
I just purchased the 225 tws, wireless head phones with our new s20+ultras cell phones. We tried the headphones and after 30 minutes or so our ears started hurting due to the bad fitting of the ear buds that cause pain in ears. And, yes we read the instructions regarding application to the ear at an angle not straight down. But, this JBL product still hurts. I am currently looking for silicon covers to see if it will help, but currently the market does not make a universal ear wing or cover that I can find. The product is clear in sound, and phone calls. But, we don't use these products as much due to the uncomfortable design that causes pain in the ears.
I would recommend this to a friend!
Response from jbl.comBy JBL, Customer Support, October 9, 2020
Thank you for posting a review and we’re sorry to hear that you're having comfortability issues. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Good sound but poor battery life.
on October 5, 2020
Posted by: JoeHGC
from CA
I bought mine about 4 months ago. They lasted a couple of months before the battery started failing to last even an hour. I sent them back and received a new set. They sent the wrong colour which isn't that bad but the new set are on the same bad path. I'm really disappointed with the quality of JBL headphones because I know they do some outstanding quality products. They are lucky to get 2 stars. Sorry JBL
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, October 6, 2020
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
3
Sound is where it’s at!
on September 22, 2020
Posted by: Rainbo11
from San Antonio TX
[This review was collected as part of a promotion.] The JBL TUNE 225TWS pods sound amazing! JBL never disappoints in sound! I will however, say that I was surprised that they were not comfortable. They were so uncomfortable that I could not wear them for more than 20 minutes at a time. I live for being able to clean the house and listen to my music wirelessly. Not being comfortable would definitely sway me from purchasing this product. The one other thing that makes this product more average than not, is the inability to control the volume except from your source of music.
Overall, this product has the best sound, but not the comfort.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, September 23, 2020
Thanks for taking the time in providing your feedback with our JBL Tune 225TWS. We're always looking for ways to improve. We'll make sure to relay this to the appropriate team.
Written by a customer while visiting jbl.com