Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Customer Rating
4
Better Quality Than I Expected
on April 19, 2021
Posted by: SamL0203
from New York, NY
They're a great product. Less expensive than apple's air pods. They make satisfying confirmation noises when turned on, then another when they're connected. They have incredible battery life. Got them in the mail a week ago and I've used them every day since, still haven't needed to charge the case. The ONLY issue I have with this product is when I lay on my back using them, they slowly fall from my ears. I don't know if that's fixable via the weight or the shape, but if somehow the company was able to redesign the product to stay in the ears when lying back it would be the PERFECT mobile pair of earbuds.
Written by a customer while visiting jbl.com
Customer Rating
2
Dead Headphone and Issue with Repairing
on April 16, 2021
Posted by: RachaelM30
I have three other JBL products that work great. I've found that they are a great value for the product. But that hasn't been my experience with the Tune 225TWs. I have to say when they are working, they have great sound quality and the microphone sounds good for calls. However, I bought them about a month ago and the right headphone won't keep a charge. I've also had a hard time pairing between two devices. I bought them to use with my iPhone and my Peloton. They automatically pair to my Peloton. However, after I disconnect from my bike, I can't get them to pair to my iPhone.
No, I would not recommend this to a friend.
Response from jbl.comBy Jem at Customer Support, Customer Support, April 20, 2021
We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Tune 225TWS. Please reach out to our Customer Support at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
5
Best earbuds I've ever bought
on April 16, 2021
Posted by: Josh420
Bought these about two weeks ago and they have some of the best bass I've seen in earbuds since a pair I had bout 4 years ago
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Horrible Talk Quality
on April 11, 2021
Posted by: Eric the App Guy
I bought on the strength of the JBL name and I was excited to get.
Took me like 10min to figure out how to pair with my android, no biggie I guess. But the major disappointment was when I made phone calls, no one could hear me. They said I sounded muffled and even with the volume all the way up on my phone...they could barely hear me.
No setting adjustments available....so disappointed
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, April 12, 2021
We're sorry to hear about what happened. Please try to reset the earphones if this can help fix the problem: Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores factory defaults. (Please note that charging must take place for the reset to work.) If the problem persists, please contact our customer support for assistance in checking your options: https://support.jbl.com/us/en/#call
Written by a customer while visiting jbl.com
Customer Rating
3
Good but returned
on April 5, 2021
Posted by: Denis28
From the first moment of putting them on I knew it was going to be a No for me but I gave them a shot for a week. My ears are too small and the ear pieces would fall out. I would have to stay still or budge them in so they could stay in place. I did like how audio would sound. Over-ear headphones is the next one I'm trying.
I would recommend this to a friend!
Response from jbl.comBy Leon at Customer Service, Customer Support, April 6, 2021
We're sorry to hear about what happened. We appreciate the review you've provided us. If you need more assistance, please contact us, we're here to help: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
Went for JBLs (I wanted more) - expected too much
on March 26, 2021
Posted by: bob155
from Europe
I bought these months ago to be using them for phone calls, office online conferences and occasional music. I often use just one bud and with these JBLs it can only be the right one, since it's kind of "the master bud". The left one cannot connect to a device and play audio while the right one would be charging. They only connect to one device at a time, so you have to disconnect them from the phone before you can use them for computer audio. I found that pulling them out of the case can be sometimes fiddly (and I have small fingers). No volume control, no separate pairing button or command. They seem to me somewhat overpriced, but I have no reference since they are my first BT buds.
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, March 29, 2021
We appreciate the feedback you've provided to us. Our JBL Tune 225TWS has Dual Connect so each earbud can be used independently on its own. You can only pair and play music from one source at a time. Our products have a one-year limited coverage provided that it meets the terms and condition of our warranty. Our customer support could help you with checking your options. We're here to help: https://bit.ly/31yfHVg
Written by a customer while visiting jbl.com
Customer Rating
4
great product, but low bass
on March 22, 2021
Posted by: WatcherdogsXD2
from Wilkesboro, NC
these headphones are amazing, but i love havinga lot of bass, and these to me are lacking just a little of that bass, i would like to have the ability to change the bass amount, but i know that would take more time and money to make
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
on March 19, 2021
Posted by: unknown123
I bought these earbuds about 8 months ago and the first 3 months they worked great. But then the left earbud stopped connecting. I was still using the right earbud as much as I could until the product just stopped working. I thought it was just me not knowing how to use it but other people tried to help me connect it and turn them on but got no response instead.
Response from jbl.comBy Alvin, Lifestyle Division, March 22, 2021
This isn't the experience we wanted our customers to have with our JBL Tune 225TWS. Please try to connect it to a different source (phone, tablet, computer) to check if it would work. Also, please check if there's a missing pin on the charging case so we could check if the unit is properly charging. If the problem persists, kindly contact our Customer Support here: https://bit.ly/2OvMEz3
Written by a customer while visiting jbl.com