Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Customer Rating
2
Not quite worth it
on May 28, 2021
Posted by: Chelsey23
from Brooklyn
I bought these because after seeing the price and know JBL is a great brand I thought it would be a better deal than Apple AirPods. To me, it just didn’t live up to my expectations. The sounds wasn’t great. And to cancel out noises around me the volume had to be all the way up. Personally, I will be returning and will be investing a bit more money to purchase AirPods. I’ve borrowed my friends before and the sound quality it much better and well worth the money.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 29, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225 TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
Trying again
on May 20, 2021
Posted by: TJC1
from Phladelphia
I have multiple JBL devices and all have worked flawlessly. I just purchased JBL TuneTWS and they worked as advertised but, for only 6 days. The right ear bud will not connect. Two calls in to customer service and mailing them back. I am waiting for the replacements.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 22, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
stopped working in 1 month
on May 18, 2021
Posted by: Sudh
from Pennsylvania
The headphones stopped working in 1 month. Such a crappy product. DONT BUY
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 18, 2021
We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Tune 225TWS. Please reach out to our Customer Support at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
5
Great quality for the price.
on May 15, 2021
Posted by: Deezzznuts12
from Marysville, CA
Bought them for my girlfriend for her birthday and shes so into them, that i get ignored
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Awesome earbuds for the money
on May 4, 2021
Posted by: Angelmc2448
from Winston Salem, NC
The earbuds are comfy and the sound is amazing, but it seems as if the volume is restricted and they are clean/new and my ears are clean. Maybe it’s a safety thing, but would like them to play a little louder. That’s the only bad thing I have to say. I love these little ear buds for the money
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great earbuds!
on May 4, 2021
Posted by: JBL0623
from Example: New York, NY
I got this for Christmas with a custom case from my grandpa! It is a wonderful set of earbuds and enough bass without an equalizer on my iPhone! It does not do much for bass on a Samsung but that’s fine with me. One day the personalized case of my pets started peeling off so I contacted support and they sent me a case with the color of my choice (black) and told me to keep the one with my pet. 5 star customer service! The only issues I had were the paint peeling, the fact that the button is hard to press and that they get uncomfortable after wearing. You get used to the earbud shape in not too long and I think that the buttons will wear in. Overall 5 stars! Thank you JBL for making another great product!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Will not stay charged
on April 28, 2021
Posted by: baylee j
from Georgia
The earbuds sound great and I love the audio quality, but they won’t stay charged. They could be fully charged and they will still die within and hour and the charging case won’t stay charged either, it dies not long after I take it off of the charger.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, April 29, 2021
We're sorry to hear about what happened. Here are some steps for us to check your JBL Tune 225TWS:
1. Try using a different USB charging cable and wall charger if the earphones and charging case will charge properly.
2. Try charging to a different power source ex. (power outlet, laptop).
If the problem persists, please contact us so we can check your options: https://support.jbl.com/us/en/#call
1. Try using a different USB charging cable and wall charger if the earphones and charging case will charge properly.
2. Try charging to a different power source ex. (power outlet, laptop).
If the problem persists, please contact us so we can check your options: https://support.jbl.com/us/en/#call
Written by a customer while visiting jbl.com
Customer Rating
1
thrash for the price don't wast your money
on April 27, 2021
Posted by: gabeoli1983
from houston
they constantly disconect during phone calls no matter what i do work great for music and thats about it as soon as i awnser a call they disconett
dont waste your money
dont waste your money
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, April 28, 2021
We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Tune 225TWS. Please reach out to our Customer Support at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com