Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Customer Rating
3
Worked great until the make didn't hold up
on October 13, 2021
Posted by: Cantonian
from Canton, MA
I bought these 4 months ago. Instantly, I loved them. Sound quality is great and they fit really nicely (i had trouble with other headphones before). However, 2 things. One, they kept falling out whenever I'd go running, and I understand these aren't ideal for the sport, but it was really frustrating. (Might just be my ears though). The worst thing is what happened just 2 days ago. I put my left headphone in and after a while, my ear starts to get agitated. Well, the rubber thingy around the speaker connecting it to the stick was popping out and scratching against my ear. Yes, I've dropped them quite a few times, but I thought they would be a bit more durable. I do love them so I'll keep them, but slightly upset it wasn't a happily ever after.
By Customer Support, October 14, 2021
Thank you for taking the time to provide us with your feedback. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
4
I love them!!!
on October 5, 2021
Posted by: Michi34
from Miami, FL
Really nice product, amazing color and size, I only don't know how to register the product in the app but the rest it's great
Written by a customer while visiting jbl.com
Customer Rating
4
Amazing sound quality.
on October 4, 2021
Posted by: Wierd0Child
To be honest i thought this product was amazing and I was correct.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible Product
on September 30, 2021
Posted by: Jeff L B
from Hartford, CT
lol I bought these less than 2 months ago, and over the last couple of weeks the left I have run into this issue where the earbud doesn't even turn on let alone connect. I am certain that it is broken, as the lights don't turn on or anything - So now I am basically stuck with only one earbud that works which in the end feels worse than having no earbuds at all.
By Customer Support, October 1, 2021
Thank you for bringing this issue to our attention. It's possible that the left earbud is not charging properly. Please follow the troubleshooting steps outlined in our 'Cleaning Instructions for Re-establishing Charging' guide found in this link. https://bit.ly/2SDBHNO
Written by a customer while visiting jbl.com
Customer Rating
5
Good quality of the print
on September 29, 2021
Posted by: makiger
from New York
The earbuds are little big but the sound quality is good
Written by a customer while visiting jbl.com
Customer Rating
1
Great until one quit working
on September 25, 2021
Posted by: CWhit
from Oklahoma
They sound pretty good and are comfortable, but after only a couple hours use, one earbud will no longer charge so it's dead. I barely got any use out of them and giving a poor rating because of the quality.
No, I would not recommend this to a friend.
By Customer Support, September 26, 2021
Thanks for taking the time in providing your feedback. We’re sorry to hear that our JBL Tune 225TWS didn't meet your expectations. This device has a 1-year warranty from the purchase date. If you have issues with our portable products, please have your receipt ready and contact us here: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
4
Overall, I really like the JBL Tune 225TWS! but...
on September 24, 2021
Posted by: rlmoyer
from Chicago, IL
[This review was collected as part of a promotion.] ...there are a just couple things that could be better.
First off, fit is always very personal, everyone’s ears are different, but these fit great for me. I had no soreness, they stayed in well, but for my boyfriend, they made his ear sore quickly.
I use these for casual listening, like for background music or books/podcasts. The sound is pretty decent for an open air earbud, not super high-fidelity. There’s not much bass, but I wouldn’t have expected that from these earbuds before I used them either. If there isn’t much background noise, I am able to listen with the volume turned down very low, but even when going on a run down the streets of a busy city, I never had to turn the volume extra loud to hear what I was listening to. My boyfriend found it too quiet, but he’s one to listen to things really loud (in my opinion).
Phone calls are great, but only when using both earbuds. I usually only have one in and that made it much more difficult for the other person to hear me, but I could still hear them well.
I gotta say, these are extremely easy to use. They immediately connected to my phone, connect easily to each other. I also like the fact that the buttons are very soft press, so not as easy to accidentally press as a touch control, but you don’t need to shove the bud in your ear to press it like others I’ve used.
These look really premium, the earbuds and the case both. The earbuds look sleek in and out of your ear. The matte finish of the case gives off a classy silicone feel, but it’s just matte plastic, which was a little disappointing.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Best earbuds for a good price
on September 24, 2021
Posted by: Joseph
from Belmont,CA
[This review was collected as part of a promotion.] These earbuds are great! They have excellent sound. And you can wear them for long period of times with out discomfort. The battery life is perfect. Not good for jogging though. Or other forms of exercise.
I would recommend this to a friend!
Written by a customer while visiting jbl.com