Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Customer Rating
5
Durable
on November 26, 2021
Posted by: JNMwny
from Buffalo, ny
I bought these last year. They were great for zoom meetings, walking the dog, and cleaning the house (I can hear my music over the vacuum). I lost one while at my son's practice. I searched the building where I thought I lost it and had no luck. I chalked it up to a loss. I just found the missing one outside. It spent a week outside. It has snowed and rained this week. It is scratched for sure, but I hit the power button, paired my Bluetooth, and the darn thing is still working. I'm impressed. Thanks for a great product!
Written by a customer while visiting jbl.com
Customer Rating
1
Bricked from day 1
on November 22, 2021
Posted by: Avid Bluetooth user
from KS
I bought a pair of Tune 225TWS headphones recently and was able to pair it up with my Apple products fairly easily. This has been the only reason I have kept the headphones, as anytime I use this with a non-Apple product it requires me to enter a PIN number that can only be obtained from the JBL app. Since the headphones are not featured on the app, and no PIN number works to allow it to connect with other products, I have no way of connecting these headphones to all but 1 of my devices.
I was hoping this would be a good replacement brand for my Skulltooth wireless headphones, but I'm disappointed with how my device has been bricked in order to promote a company app.
I was hoping this would be a good replacement brand for my Skulltooth wireless headphones, but I'm disappointed with how my device has been bricked in order to promote a company app.
By Customer Support, November 23, 2021
Thanks for reaching out. Our JBL Tune 225TWS doesn't require a PIN code when connecting to a Bluetooth source device. If the following default PIN codes don't work, 0000, 1111, or 1234, you may reach out to the manufacturer of your source device for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Best wireless earbuds ever just love them.
on November 13, 2021
Posted by: Fournkd
from Silver lake NH
Best earbuds ever love them. Sound quality is great and the fact there Bluetooth is awesome. I have many JBL products and love them all. Thanks for all you do
Written by a customer while visiting jbl.com
Customer Rating
1
They fall out of my ears every time I turn my head
on November 10, 2021
Posted by: Bswig70
from Rockford il
I was just looking at the headphones I’d recently purchased to see id there were different sizes, I am very unimpressed. The sound is not very good and then headphones refuse to stay in my ears. They’re ok driving but any time I use them at work or working out they fall out every time I turn my head. I don’t usually trash products but it’s extremely frustrating trying to lift weights and have to chase headphones that are falling out. One pro is the first day I had them the right bud fell out of my ear into a bucket of paint and I managed to clean the ear bud and it never quit working.
By Customer Support, November 24, 2021
This is not the experience we wanted our customers to have with our products. If you've only had this unit for less than 30 days and you have purchased it directly from our website, you can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
3
Solicitud de PIN en computadora
on October 30, 2021
Posted by: JALH
from Texas
Buenos días, mis headphones me han funcionado de maravilla en mi celular, pero no puedo conectarlos a mi computadora, me pide un PIN ya he intentado con 0000, 1234 y 1111, pero nada.
Quedo atenta
Written by a customer while visiting jbl.com
Customer Rating
3
Can you hear me now?
on October 26, 2021
Posted by: Ky spy
from Santa Clarita, CA
These were a gift for our sons16th birthday. When he fist used them the sound was phenomenal and he enjoyed them. Less than 4 weeks and the volume has minimized. We made sure they were fully charged. Still the volume won’t turn up. Not sure what’s wrong, but we plan on contacting the company to see if they can be replaced.
By Customer Support, November 24, 2021
Thanks for taking the time in providing your review with our JBL Tune 225TWS. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. Please try to clean all contact points, on each earbud and on the charging case using cotton, cloth, or makeup swab, cotton swabs, and rubbing alcohol. Repeat until the contact points are visibly clean, and charging should work as designed. This procedure can be performed on all TWS earphones and cases. If the issue persists, please reach out to our Customer Support here: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
2
Not good!
on October 21, 2021
Posted by: Kevin612
from Washington DC
I brought these a while back and it was working great then my right earbud would not pair up with my phone anymore so I sent them back under warranty and got another one. While last night they something happen again the right earbud went out again and won't pair up with my phone. JBL you disappointed me 2 times!!!
By Customer Support, October 22, 2021
Thank you for bringing this to our attention. Try restarting the source device then re-connect the product to the source. Try using a different source device. Try in another room/area to rule out interference. Make sure there is a clear line of sight (no walls or bodies). Try resetting the headphone. If the issue persists, you can reach out to JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
4
Great!
on October 18, 2021
Posted by: AFRunner
from Wichita, KS
As an android user who can't use IEMs, these are almost as comfortable as Airpods, plus BT5 gives them a very stable connection and the controls actually work with my galaxy. The audio is good for the price range. My only complaint is that they are not sweat resistant. Hopefully that will not cause a problem as I generally use them for running. I'm hoping that the next version of these will be.
Written by a customer while visiting jbl.com