Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - Black
Customer Rating
5
Love it
on December 15, 2021
Posted by: NHCh
from Hawaii
Had it couple weeks.. works great! Personalized image came out great! Love it
Written by a customer while visiting jbl.com
Customer Rating
2
Good Headphones, Bad Personalized Case
on December 14, 2021
Posted by: Zorozo
from Brookings, SD
The headphones are great, I have no problems with them. The only bad part of this product with the customized image on the charging case. I had the case for two days and the paint already started chipping away; the only thing I had in my pocket with the headphone case was a stick of chapstick. So, I’m not sure what made the paint start to chip off. I’ve had them for about a week and even more paint has started chipping off on different spots of the custom image.
I love JLB, so it kills me writing anything negative about them. So I’ll end on a good note- If you get this product, without a custom image, I highly suggest them. They’re not noise cancelling, but they’re still fantastic sound. Deep bass and pleasant mids and highs.
By Customer Support, December 15, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the custom design didn't meet your expectations. We also appreciate that you liked the audio quality. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
Good earbuds but bad build quality
on December 14, 2021
Posted by: Bobby117
from Cleveland
Pretty nice earbuds when I first got them. But when I bought it the right earbuds rubber part that goes in your ear was peeling off. Now they're both almost completely peeled off after a a couple months, and I take care of them. It hurts to have in your ear for long now.
And my right bud won't connect anymore. I know that a common thing to happen, but I tried everything I could find and it doesn't work. The right bud is just dead and doesn't even blink besides when it in the case
By Customer Support, December 15, 2021
We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Tune 225TWS. Please reach out to our Customer Support at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
3
Not bad
on December 13, 2021
Posted by: Rasneko
from Eugene Oregon
These are pretty good ear buds. I can only wear them for a little while until they start hurting my ears but AirPods do the same. I’m pretty satisfied with the purchase but was super bummed to find that they take another charger style. That’s one more charging cable I have to pack. Very disappointing.
By Customer Support, December 14, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS Headphone did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
5
Fits my ears perfectly
on December 9, 2021
Posted by: hudiejb
from Lubbock, TX
I have smaller ears and finding wireless headphones that fit and not fall out is a struggle. The sound is good. They were easy to pair and the controls are simple.
Written by a customer while visiting jbl.com
Customer Rating
1
Bluetooth audio for calls is terrible.
on November 30, 2021
Posted by: Tjbottles
from Denver
Just got these. Can't walk and talk at all. Multiple parties state they cannot hear me unless i am standing still.
By Customer Support, December 1, 2021
We're sorry to hear about what happened. Here are some troubleshooting steps for us to check your JBL Tune 225TWS: 1. Please try using a different call app to check if you'll experience the same audio problem. 2. Try using a different source ex. (phone, tablet) if the audio will be the same using a different device. 3. Try to reset the earbuds: Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again. 4. A low signal can cause bad audio as well. If you need more help, please contact us, so we can assist you: https://support.jbl.com/us/en/#call
Written by a customer while visiting jbl.com
Customer Rating
2
Battery Life and Sync
on November 28, 2021
Posted by: Phil277
from Denver, CO
I am an avid JBL person, I own 5 different set of JBL in ear and over the ear headphones. This is the first pair I have really disliked or had issue with. These are 3 days old, yet the battery life is not more than 3-4 hours of continuous use. They are no good for any type of video as they do not sync well enough that they have about a 1-2 second delay from the device. I have tried my iPhone, my iPad and a Macbok Pro, all newer models yet all have the same lag/delay and makes it kind of hard to concentrate on any video. Sound is good as usual, but I would not recommend if you will need them for any period of time or if you plan on watching any video.
By Customer Support, November 30, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our Tune 225TWS did not meet your expectations. We recommend that you review our article on 'Battery and Charging Issues' found in this link: https://bit.ly/2T1BMuX We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
4
Good quality
on November 27, 2021
Posted by: Merlinsart
from Barnstead NH
Great sound, easy to use. Slightly uncomfortable to wear
Written by a customer while visiting jbl.com