Customer reviews from Samsung US
Samsung - Refurbished Excellent - Magnetic Wireless Battery Pack - Gray
Average customer rating
3.1
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
16
4 Stars
5
3 Stars
1
2 Stars
11
1 Star
11
14%of customers recommend this product.
(
2 out of
14)
Customer Reviews for Samsung - Refurbished Excellent - Magnetic Wireless Battery Pack - Gray
Customer Rating
1
Trash
on October 28, 2026
Posted by: Jdgive
from Oklahoma
I would give this a zero, I can charge it and not use it and a week later it has no charge left without being used at all. I do not recommend this at all, I love all of my samsung products, but this one is an exception. Do not buy.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R, October 29, 2026
Hello there Jdgive,
Thank you for sharing your experience! The Samsung Magnetic Wireless Battery Pack is designed with convenient magnetic attachment, wireless charging, and a compact design for power on the go. We understand how important it is to have a reliable charge when needed. We recommend fully charging the battery pack before storing it and checking the battery indicator before use. If the charge continues to drain unexpectedly, holding the side button for more than seven seconds may help reset the pack. Please see the link provide below with methods on how to troubleshoot your Magnet Wireless Battery Pack. We appreciate your feedback and thank you for being part of the Samsung family!
Magnet wireless charging battery pack (EB-U2500) issues
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience! The Samsung Magnetic Wireless Battery Pack is designed with convenient magnetic attachment, wireless charging, and a compact design for power on the go. We understand how important it is to have a reliable charge when needed. We recommend fully charging the battery pack before storing it and checking the battery indicator before use. If the charge continues to drain unexpectedly, holding the side button for more than seven seconds may help reset the pack. Please see the link provide below with methods on how to troubleshoot your Magnet Wireless Battery Pack. We appreciate your feedback and thank you for being part of the Samsung family!
Magnet wireless charging battery pack (EB-U2500) issues
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
super fast qi wireless charging
on October 4, 2026
Posted by: AquaQicharger
[This review was collected as part of a promotion.] I chose this Samsung Qi dual wireless portable charger for its sleek and sheek design to improve my on the go electronic charging when I'm out and about. It's highly charged to get you a fast charge when time is of the essence, and I stand by this product fully. I highly recommend this to anyone looking to get a portable wireless charger, this model is "the flagship" of Qi portable chargers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing portable battery pack
on October 2, 2026
Posted by: Grimmy26
[This review was collected as part of a promotion.] I chose the Samsung Battery Pack because I needed a reliable power source that fits seamlessly into my busy daily routine.The fast-charging feature is incredibly impactful, giving my device a massive boost in just a few minutes. It is slim enough to slide into any pocket or bag without adding bulk, making it the perfect everyday companion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst power bank
on September 15, 2026
Posted by: Landiecandy
from Murrieta, CA
This is the only battery pack that works with Samsung camera bumps properly, but it is the slowest, bulkiest, portable charger I own. Pretty bad design, pricing, and nothing good about it. I would avoid this product at all costs. Just use a other brand like Anker, Inui, ugreen, etc.
I hope Samsung redoes this and makes it a useful good product. It's trash now. I use it on my z fold 8 ultra.
I hope Samsung redoes this and makes it a useful good product. It's trash now. I use it on my z fold 8 ultra.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, September 18, 2026
Hey there Landiecandy,
The Samsung Magnetic Wireless Battery Pack offers portable power, magnetic alignment, and convenient wireless charging for compatible Galaxy devices. We understand that charging speed, size, and portability are especially important when choosing a battery pack for daily use. Your feedback about the charging performance and overall design is valuable to Samsung. Thank you for sharing your experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Samsung Magnetic Wireless Battery Pack offers portable power, magnetic alignment, and convenient wireless charging for compatible Galaxy devices. We understand that charging speed, size, and portability are especially important when choosing a battery pack for daily use. Your feedback about the charging performance and overall design is valuable to Samsung. Thank you for sharing your experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great battery life and is durable
on September 3, 2026
Posted by: Smashley
[This review was collected as part of a promotion.] I chose the magnet wireless battery pack because it is effecient and the batteries health is fairly great. I've had my magnet wireless battery pack for roughly 5 months now, its the longest a portable battery has lasted me yet.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Great try but fell pretty short on the purpose
on September 2, 2026
Posted by: Ladale21
from Hattiesburg, MS
[This review was collected as part of a promotion.] being the only magsafe with the cutout i could find that fits on the galaxy phone and a decent securement with kick stand is where the good stops, the only color is a thumbs down, the texture is good on grip but gets dirty easily. The only time i got it to read fast wireless charging was when it was placed on the back for the very first time, that it restarted charging and went to standard charging, it take 1 light 25% to go from 66% to 80 and took almost and hr to do that. it took 1hr and 45 min to go from 68% to 100% on a fold 7. only 5000mah is avaliable, but with the slow charging , they better not. with this being said, the response of this being a top up is unfounded as after market ones charge to or consistently 15w. do not buy unless you are going to place this on your samsung galaxy phone only and are not planning to use ur phone while its charging
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy R&R, September 3, 2026
Hi Ladale21,
Thank you for sharing your thoughts on the Samsung Magnetic Wireless Battery Pack. The secure magnetic connection, integrated kickstand, and textured grip provide valuable convenience throughout the day. We appreciate your detailed feedback regarding the charging speed, charging consistency, limited color options, and the tendency for the finish to collect dirt easily. Your experience offers Samsung valuable insights for future improvements.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Samsung Magnetic Wireless Battery Pack. The secure magnetic connection, integrated kickstand, and textured grip provide valuable convenience throughout the day. We appreciate your detailed feedback regarding the charging speed, charging consistency, limited color options, and the tendency for the finish to collect dirt easily. Your experience offers Samsung valuable insights for future improvements.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Slim and Soft Touch
on August 21, 2026
Posted by: Sajakam
[This review was collected as part of a promotion.] I chose this battery pack as it is compatible with my Z Fold 8 Ultra, since it has a cutout for the camera bump. I like how it is soft to the touch and has a built-in kickstand. And the magnet alignment addition helps with making sure it is properly centered to charge.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Super slow which makes it completely useless.
on August 15, 2026
Posted by: GabrielTech
This is the WORST samsung product I had purchased EVER,
It is super SLOW charging that cannot keep up with minimal usage.
Either they have a defective product and need to issue a recall or I got a lemon because this is useless.
It is super SLOW charging that cannot keep up with minimal usage.
Either they have a defective product and need to issue a recall or I got a lemon because this is useless.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R, August 19, 2026
Hello GabrielTech,
Thank you for sharing your experience with the Samsung Magnetic Wireless Battery Pack. Its portable design, magnetic attachment, and wireless charging capabilities are intended to provide convenient backup power throughout the day. We understand how frustrating it can be when the charging performance is too slow to keep up with even light phone usage. Your feedback is invaluable as Samsung works to improve its Galaxy charging accessories.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Samsung Magnetic Wireless Battery Pack. Its portable design, magnetic attachment, and wireless charging capabilities are intended to provide convenient backup power throughout the day. We understand how frustrating it can be when the charging performance is too slow to keep up with even light phone usage. Your feedback is invaluable as Samsung works to improve its Galaxy charging accessories.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US