I purchased 2 of these frames for 24x36 poster board photos. After placing the photos inside both frames the frames clasps do not hold in place to secure the photos. The clasps keep popping out rendering the frames useless. I do not recommend buying these frames.
Response from StaplesBy August 19, 2025
Hi Janice Thanks for reaching out to us. I regret to hear that you received a defective item with your recent purchase. To return or replace this item please visit your local store. https://stores.staples.com/search ^MS
I enjoy shopping @ Staples. However this timeI purchased the wrong size. My fault. The size poster I have is measured @ 25” wide by 37” long. Will return with poster for an appropriate fit. Thank you.
I dont like this frame at all. The back clips that should keep the picture in secure keeps getting undone with just the touch of moving the frame from one location to another. The clips in the back is not secure at all. And the picture keep falling out the frame.
This frame looks beautiful with my picture in it. However unless you pick it up with two hands on the right sides (can't be one hand on top and one hand on side) it will pop apart every time. The backing is secured by little pressure type clips. There is no little bent part on the end of the clip and no groove for the clip to set it in. So as soon as you "pull" one side it pops the sides and/or it pops the plastic cover out. $33 is a lot for a very cheaply made frame. And I was overcharged by Staples.
Response from StaplesBy February 14, 2025
Hi Nell thanks for replying to our product review request. We're happy to hear that your picture is looking good in the frame! We appreciate your feedback regarding the fragility of the frame itself apologize for any issues that this has caused. We appreciate you taking to time to let us know about your experience so our future customers are aware as well. ^BF