Customer reviews from ASUS.com
ASUS - 40x Write/24x Rewrite/40x Read CD - 16x Write DVD External USB 3.2 DVD-Writer Drive - Black
Average customer rating
4.5
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
8
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
6 out of
6)
Customer Reviews for ASUS - 40x Write/24x Rewrite/40x Read CD - 16x Write DVD External USB 3.2 DVD-Writer Drive - Black
Customer Rating
5
Excellent Blu-Ray/DVD Writer
on August 30, 2024
Posted by: macmacaw55
from West Suburban Chicago
I bought this a couple of months ago to add Blu Ray/DVD ability to my computer. There is no room for an internal device, so I bought this external one. Let me say that this drive has exceeded all of my expectations with it's speed and quality. Best thing is that I can use it with both my PC and Mac. I burn a lot of sports DVD's and like to back up my computers also. Highly recommend this burner.
Written by a customer while visiting ASUS.com
Customer Rating
4
Neat product
on February 7, 2024
Posted by: Dido Yurij
from Wilmimgton, De
Want to use it for photos and video to play back and Blue Ray player. The tray wont open unless shut down and reopen unit.
Written by a customer while visiting ASUS.com
Customer Rating
1
Poor for All Product Performance
on January 31, 2024
Posted by: BAL_______
from Cincinnati OH
The products that I bought --External 16X Blu-Ray Writer and Power2G 13 -- have under-performed and represent a total waste of money on my part. In the way of specifics, the follwing points are offered:
* Very little user guidance was provided with the writer.
* Very little direct technical support is provided.
* The Power2Go upgrade from 8 to 13 is price gouging.
* The Power2Go 13 upgrade is not recognized by the system.
* The System Recovery operation locks up the computer.
* It is not clear who should be contacted with problems: ASUS, CyberLink, or Cleverbridge.
To sum up I am very disappointed with this product.
* Very little user guidance was provided with the writer.
* Very little direct technical support is provided.
* The Power2Go upgrade from 8 to 13 is price gouging.
* The Power2Go 13 upgrade is not recognized by the system.
* The System Recovery operation locks up the computer.
* It is not clear who should be contacted with problems: ASUS, CyberLink, or Cleverbridge.
To sum up I am very disappointed with this product.
Response from ASUS.comBy Leonardo, CLM, October 6, 2024
Hi Bal,
We are really sorry to hear about the issues you have been facing with you ASUS external disc drive. This is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. Please find the Quick Installation Guide linked below, this contains everything you need to know in order to setup and use this product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2410006842-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
ASUS Internal Optical Drive Quick Installation Guide - https://dlcdnets.asus.com/pub/ASUS/ODD/DVD-ROM/SDR-08B1-U/Q21823_ODD_QSG_V4_WEB.pdf?model=BW-16D1X-U
We are really sorry to hear about the issues you have been facing with you ASUS external disc drive. This is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. Please find the Quick Installation Guide linked below, this contains everything you need to know in order to setup and use this product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2410006842-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
ASUS Internal Optical Drive Quick Installation Guide - https://dlcdnets.asus.com/pub/ASUS/ODD/DVD-ROM/SDR-08B1-U/Q21823_ODD_QSG_V4_WEB.pdf?model=BW-16D1X-U
Written by a customer while visiting ASUS.com
Customer Rating
5
High Expectations
on February 23, 2022
Posted by: TMC815144!
from Pilgrim, KY
I got this a few months ago and so far far I am happy with it! A little complicated to figure out how to use everything!
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
5
Quick and easy~
on January 13, 2022
Posted by: Brook11071982
from Fort Lauderdale, Florida
Great little external DVD/burner. Bought it originally for using Turbo Tax Pro, it came in handy installing some older Adobe programs.
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
5
Excellent quality !
on September 30, 2021
Posted by: Explorer78!
from New Jersey
Asus is the best as usual ! Thanks for such a nice product !! Tried different kinds and no one beats Asus!!!
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
5
Amazing
on August 19, 2020
Posted by: Joshuag111
from Mexico City
Easy to install and use, the best performance for burning information and backups images. If you watch movies, it has an amazing resolution
Written by a customer while visiting ASUS.com
Customer Rating
5
Awesome external drive
on April 10, 2020
Posted by: Anonymous
from Saskatoon, sk
My Asus rog strix scar edition gaming laptop didn't come with a optical drive so I bought this as a replacement and it works awesome super fast and ready to go out of the box I would definitely recommend
I would recommend this to a friend!
Written by a customer while visiting ASUS.com