My sister has the same tumbler (she purchased it a month ago) and her drink and ice stays cold entire day. Mine does not. By midday my ice is melted and drink is warm. Could it possibly be a defect? Can I get a refund or exchange?
Response from hydroflask.comBy Alex Brynou, August 4, 2023
We apologize for the issue you are having. Our Lifetime Warranty covers manufacturing defects. For more information you can visit our warranty page: www.hydroflask.com and choose Warranty at the bottom of the screen.
I love this cup but I bought it a few weeks ago and the logo is smeared. Super bummed because I promised myself that I would take care of it to justify the price.
Response from hydroflask.comBy Alex Brynou, August 17, 2023
Thank you for reaching out. We will reach out to you directly to assist you.
I’ve been waiting for the restock of the pink 40 oz since they came out!!! it’s such a pretty color in person and it doesn’t spill. i also love how big it is but the handle makes it easy to carry around. 10/10 and you should consider buying!!
Love the new design, but mine doesn’t stay cold unless it’s completely filled with ice.
Response from hydroflask.comBy Alex Brynou, August 4, 2023
We apologize for the issue you are having. Our Lifetime Warranty covers manufacturing defects. For more information you can visit our warranty page: www.hydroflask.com and choose Warranty at the bottom of the screen.
it took a while to get this bc my first package got lost and then this one took forever to ship but it was so worth it because i love this bottle so much. i feel like i drink so much more water because of it
I love the size, it keeps water cold all day, the handle is very comfortable, it hasn’t spilled…the only thing I don’t like is that the straw doesn’t stay aligned with the little air hole, so I have to constantly readjust it to get a good sip out of it. Wondering if I need to try another brand or if I can stick with this one since I love hydroflask!