I’m not one to post reviews, but mine came in the mail and as soon as I opened it, I noticed some scratches on it!! It’s supposed to be a gift for a friend (had it engraved) and now I’m gonna have to keep it and get her a different gift. So disappointing!
I’ve got other hydro flasks and love them. Saw this one and liked it better than competitors. But I was under the impression that the lid did not leak. But mine does
Response from hydroflask.comBy Alex Brynou, August 8, 2023
We apologize for the issue you are having. We'd be happy to replace your cap for you under our Lifetime Warranty. Please fill out a warranty claim via our website: www.hydroflask.com and choose Warranty at the bottom of the screen. Once you’ve submitted your warranty, you will receive a response within 2-3 business days.
I love the bright color red and the grip handle. I have to point out the silicone straw, it’s soft and when my young children drink from it, it doesn’t hurt the roof of their mouth.
I was so excited to get this tumbler. Hadn't bought the competition because it isn't leak proof. so when I saw this, other reviews said it was leak proof. It is not. Unless there's smg else I need to get to make it not spill. It's very nice tho. Love how I could engrave it.
Response from hydroflask.comBy Alex Brynou, August 4, 2023
We apologize for the issue you are having. We'd be happy to replace your cap for you under our Lifetime Warranty. Please fill out a warranty claim via our website: www.hydroflask.com and choose Warranty at the bottom of the screen. Once you’ve submitted your warranty, you will receive a response within 2-3 business days.