Customer reviews from Dyson
Dyson - Refurbished Excellent - Hot+Cool Jet Focus fan heater AM09, Large 464810-01 - Satin Black|Nickel
Average customer rating
4.7
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
148
4 Stars
19
3 Stars
1
2 Stars
2
1 Star
6
94%of customers recommend this product.
(
166 out of
176)
Customer Reviews for Dyson - Refurbished Excellent - Hot+Cool Jet Focus fan heater AM09, Large 464810-01 - Satin Black|Nickel
Customer Rating
4
Nice fan, hate the remote
on February 5, 2021
Posted by: Rkat
from Seattle. WA
Gender:Male
Been using 2 hot/cool fans for about 15 months now and like the fan very much. I hate the cutsie-poo magnetic remote that is always getting knocked off the fan. Old style mechanical attachment would have been much more practical.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
I own 2 of these water / fans
on October 18, 2020
Posted by: ShawnD
Gender:Male
My wife got these on one of her TV shopping channels when they were a “ todays special value” I thought she was crazy. I love them. We also got 2 of the larger tower air purifier Dyson fans ( without heat feature) they, and my Dyson V10 Animal cordless vacuum have made us HUGE Dyson product fans . Their products are a bit expensive, but they ALL work great.. Dyson ROCKS!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Very Impressive!
on March 10, 2020
Posted by: CarlyM
Gender:Female
I purchased the Dyson Hot+Cool Jet Focus as I am tired of purchasing regular fans and standalone heaters, not only taking up space but also from an aesthetic point of view, I wanted something that was not only functional, but also looked good in my room. I can honesty say that the Hot + Cool Jet focus has greatly met all my expectations and then some!
I am so happy that I chose this product, it really does look wonderful in my bedroom and easily regulates the temperature in my room, I love that I set the temperature I comfortable with, and the Dyson fan does the rest. I have no safety concerns regarding the heating element (which is something that always worried me with other companies products).
I would definitely recommend this product to anyone that that is considering the purchase, yes this is more expensive that fans and heaters, but you are honestly paying for a far superior product that will last far longer and works with the amazing quality that I have come to expect from Dyson.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Long time to heat; CAN’T RESET PASSWORD!
on February 22, 2020
Posted by: uncleboog
It takes a while to warm up my very small office and most importantly,...after I had to upgrade the App., I am unable to login and set the timer and it doesn’t allow me to reset the password.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 22, 2020
Hello there, this is Kelly with Dyson. I am sorry to hear that in your use thus far, you've found that it takes some time for your AM09 to heat your office space. The time that it takes to heat can vary, depending on the size of the space you're heating, as well as the existing room temperature.
With regard to using the Dyson Link App with your machine, your AM09 is a heater + fan, but it's not a connected device. You do not have built-in WiFi capatibility with your device to connect to the App. The only machines we offer that you can connect are our connected purifiers. We would value the opportunity to learn more regarding your experience. Please feel free to contact askdysonUS@dyson.com. We are happy to provide support.
Best wishes,
Kelly
With regard to using the Dyson Link App with your machine, your AM09 is a heater + fan, but it's not a connected device. You do not have built-in WiFi capatibility with your device to connect to the App. The only machines we offer that you can connect are our connected purifiers. We would value the opportunity to learn more regarding your experience. Please feel free to contact askdysonUS@dyson.com. We are happy to provide support.
Best wishes,
Kelly
Written by a customer while visiting Dyson
Customer Rating
1
Did not cool as promised.
on July 24, 2019
Posted by: mkh12
Gender:Female
I had my eye on the Hot and Cool fan to use in my small work space and was really excited to purchase my first Dyson product! The cooling feature was not as promised and did not work well. I tried leaving the fan on all day and night but the room did not change temperature. The room is recently insulated and has AC to it however it seemed this fan just pushed around the hot air.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, July 25, 2019
Hi there, this is Kelly with Dyson. Thank you for your review. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air. While you cannot change the air temperature while in cooling mode, you should notice a cooling affect from the fan itself. While we don't expect our valued owners to experience any issues with their machines, we are keen to help ensure your Dyson is working properly. Please feel free to reach out to us directly at askdysonus@dyson.com. Dyson is committed to customer satisfaction.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Gumby327
Gender:Male
Verified Purchase:Yes
I love asking Alexa to set the speed and direction to back or front. We thought the price was ridiculous, but now are talking about buying two more. They really are amazing.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Product works well, app is a handicap
on May 3, 2019
Posted by: fpj24
Gender:Male
This unit is my second Dyson Hot+Cool. It works wonderfully, as long as it's controlled by the remote. However, the reduced functionality of the app (I was told it's due to government regulators not knowing what to do) makes it useless, as it is impossible to set a heating schedule. Without the ability to set the temperature in the app, the Link capability is non-existent. I hope this gets resolved soon; if not, Dyson should open up their interface, so people like me can write our own app that allows for control of the temperature setting.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Awesome fan
on December 15, 2018
Posted by: NAHL
Gender:Male
I live in Vietnam, my friend brought this fan (white) for me. The fan has a great design. The heater feature is really amazing, soft warm air in winter. But i want it to have more air power in personal mode, so that i can put it far away from me. I don’t really like the diffused mode, it’s much cooler than the personal one.
I would recommend this to a friend!
Written by a customer while visiting Dyson