Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,263 Reviews)
Rating breakdown 4,263 reviews
5 Stars
2,764
4 Stars
775
3 Stars
389
2 Stars
178
1 Star
157
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
3
Uncomfortable
on July 12, 2026
Posted by: Ouch
I am debating on whether or not to return these earbuds. I love the sound quality. I love the aspect of open ear. I do not enjoy the fit. It hurts my ears after about an hour, and I often have to adjust the earbuds to hear different formats everything else about the earbuds are superior to all the earbuds I’ve ever owned, but the fit is just not working for me. When I need isolation it is not an option with open earbuds. I would really like to have in earbuds that enhance ambient sound with the sound quality that Bose provides only Bose. I want the enhancement of ambient sound because I have a 25% hearing deficit due to my career as a first responder.
Response from bose.comBy Customer Support, July 12, 2026
Hi there, thank you for sharing your feedback. We completely understand your concern. We're glad to hear that you're enjoying the sound quality and the open-ear design of the earbuds. However, if you're experiencing discomfort after extended use, you may want to try adjusting the earbuds to ensure they are being worn properly. Here's a helpful guide that may assist you: https://bose.life/4fcrpua
While the Bose Ultra Open Earbuds are designed to keep you connected to your surroundings, they do not provide the same level of noise isolation as traditional in-ear earbuds when you want to reduce external noise.
If comfort and fit continue to be an issue, you may want to consider one of our in-ear earbud models that offers CustomTune technology, Adjustable EQ, and Awareness Mode. These features can help you stay aware of your environment while enjoying the premium sound quality Bose is known for, along with a more secure and personalized fit. Feel free to visit our website to explore the earbud options that best suit your preferences and listening needs through the following link: https://www.bose.com/c/earbuds
Jelyn - Customer Support
While the Bose Ultra Open Earbuds are designed to keep you connected to your surroundings, they do not provide the same level of noise isolation as traditional in-ear earbuds when you want to reduce external noise.
If comfort and fit continue to be an issue, you may want to consider one of our in-ear earbud models that offers CustomTune technology, Adjustable EQ, and Awareness Mode. These features can help you stay aware of your environment while enjoying the premium sound quality Bose is known for, along with a more secure and personalized fit. Feel free to visit our website to explore the earbud options that best suit your preferences and listening needs through the following link: https://www.bose.com/c/earbuds
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound!
on July 12, 2026
Posted by: OC64
Gender:Male
Length of ownership:1 week
I bought these a couple of weeks ago and am very pleased. The sound quality is amazing!
Written by a customer while visiting bose.com
Customer Rating
5
Bose for the Win!
on July 11, 2026
Posted by: Ram
Gender:Female
Length of ownership:1 week
Purchased these for my daughter since the in ear version hurts her ears. She loves them! Bose for the win!
Written by a customer while visiting bose.com
Customer Rating
1
Headphones that lose their connection
on July 11, 2026
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
I bought these headphones a month ago because they're very comfortable and practical. However, after less than a month of use, they're having connection issues—the Bluetooth keeps disconnecting and the headphones stop playing. After several tests, I think they were definitely defective. It's a shame that this brand continues to have these kinds of problems.
Response from bose.comBy Customer Support, July 14, 2026
Thank you for sharing your experience and feedback.
We sincerely apologize for the connection issues you've encountered with your Ultra Open Earbuds, especially after such a short period of use. We understand how disappointing it can be when a product does not perform as expected.
To allow us to investigate this further and assist you properly, please send us a direct message with your customer details, including your full name, email address, proof of purchase, and the serial number. Once we receive this information, we'll be happy to review the issue and explore the available support options with you.
We appreciate you bringing this to our attention and look forward to assisting you.
Christian - Customer Support
We sincerely apologize for the connection issues you've encountered with your Ultra Open Earbuds, especially after such a short period of use. We understand how disappointing it can be when a product does not perform as expected.
To allow us to investigate this further and assist you properly, please send us a direct message with your customer details, including your full name, email address, proof of purchase, and the serial number. Once we receive this information, we'll be happy to review the issue and explore the available support options with you.
We appreciate you bringing this to our attention and look forward to assisting you.
Christian - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
on July 9, 2026
Posted by: Di
they could be a little tighter on my ear,. but other than that i love them
Written by a customer while visiting bose.com
Customer Rating
5
THESE ARE A MUST!
on July 8, 2026
Posted by: Killahoe
Gender:Male
Length of ownership:1 month
Bought these for my Father’s Day gift greatest purchase ever! I recently broke my in ear quiet comfort buds and was looking for an upgrade, I really love the open ear it helps with conversations and being aware. They fit really well with little movement to fall off. Has the best battery life I yet had my buds die on me. I really dig the moonlight grey color way. The silver stands out and I always get compliments.
Written by a customer while visiting bose.com
Customer Rating
3
Hit & Missed
on July 7, 2026
Posted by: BossLady
Gender:Female
Length of ownership:1 month
I had such high hopes for these earbuds. I love the style, color and fit of the earbuds. I don’t like the way they connect to my phone, I wish it was a simple Bluetooth connection instead of using the Bose app. This may be just mine, but when I use them to talk on my phone hands free the clarity is horrible, I usually have to switch to my AirPods so whoever I’m on the phone with can hear me clearly. Now when I listen to music it’s awesome. I just don’t want to flip flop between earbuds.
Response from bose.comBy Customer Support, July 10, 2026
Hello, thank you for taking the time to share your valuable feedback. We're glad to hear that you enjoy the design, color, comfort, and fit of your Bose Ultra Open Earbuds, and that you've been enjoying the audio quality when listening to music. We are sorry to hear that you experienced issues with your earbuds and that they did not fully meet your expectations.
We'd also like to clarify that the Bose app is not required to use the earbuds. You can connect your Bose Ultra Open Earbuds directly to your phone through Bluetooth settings. The Bose app is optional and provides additional features such as customizing your earbuds, selecting listening modes, adjusting EQ settings, managing connections with compatible Bose products, and receiving firmware updates.
Regarding the microphone clarity issue, one factor that can affect call quality is the positioning and fit of the earbuds. If the earbuds are not seated correctly, it may impact how effectively your voice is picked up by the microphones. We recommend reviewing the following guide for tips on achieving the best fit and performance: https://bose.life/4s8lWK6
Additionally, some troubleshooting steps may help improve microphone performance and call quality. https://bose.life/4eUXTdF
We hope these suggestions help you get the best possible experience from your earbuds. If the issue continues, please don't hesitate to contact our Customer Support team at https://bose.life/contact We'll be happy to assist you further and explore additional troubleshooting options.
Sophie - Customer Support
We'd also like to clarify that the Bose app is not required to use the earbuds. You can connect your Bose Ultra Open Earbuds directly to your phone through Bluetooth settings. The Bose app is optional and provides additional features such as customizing your earbuds, selecting listening modes, adjusting EQ settings, managing connections with compatible Bose products, and receiving firmware updates.
Regarding the microphone clarity issue, one factor that can affect call quality is the positioning and fit of the earbuds. If the earbuds are not seated correctly, it may impact how effectively your voice is picked up by the microphones. We recommend reviewing the following guide for tips on achieving the best fit and performance: https://bose.life/4s8lWK6
Additionally, some troubleshooting steps may help improve microphone performance and call quality. https://bose.life/4eUXTdF
We hope these suggestions help you get the best possible experience from your earbuds. If the issue continues, please don't hesitate to contact our Customer Support team at https://bose.life/contact We'll be happy to assist you further and explore additional troubleshooting options.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love them!!
on July 7, 2026
Posted by: DebB
Gender:Female
Length of ownership:1 month
I love these open earbuds. I can still hear what’s going on and the sound is amazing. They are very comfortable too. Listening to my first audiobook with them. Definitely recommend. Love my Bose products!!
Written by a customer while visiting bose.com