Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,263 Reviews)
Rating breakdown 4,263 reviews
5 Stars
2,764
4 Stars
775
3 Stars
389
2 Stars
178
1 Star
157
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
4
Great Product with limitations
on March 9, 2024
Posted by: CRC83
Gender:Male
Length of ownership:1 month
Purchased the product to primarily use while cycling to replace my bone-conduction system that was bothering my ears. Overall they work great but do have limitations. At $299 they’re expensive knowing you’ll more than likely need a second noise-canceling pair for traveling. I found them great for hiking and cycling unless the wind picked up and while descending or reaching speeds over 25 mph on the bike. The wind just makes it impossible to hear an audio book and/or music. Similarly, wearing them on a flight was challenging too. At the highest volume level it was difficult to hear clearly. While siting in the terminal my girlfriend said she could hear what I was listening to. So I’ll use my noise canceling headphones to travel. They are incredibly comfortable! So much so I forgot I had them on several times. Drawback is they will pop off relatively easily if brushed or hit. Taking off a shirt will launch them. Taking off my cycling helmet knocked them off as well. Just need to be aware. Again, a truly great product and easy to set up and link to the iPhone but limited in scope.
Response from bose.comBy Global Customer Service, March 11, 2024
Thanks for your review of the Ultra Open Earbuds! Good to hear that they're working well for you most of the time when you're out hiking and cycling. I'm also happy to hear that you find them very comfortable to wear.
It is true that wind can be a distracting factor if you're using the earbuds when travelling at faster speeds. Also, since the Ultra Open Earbuds don't feature noise cancelling due to their open-ear design, we would indeed recommend noise-cancelling earbuds or headphones if you're looking to block out surrounding sounds on e.g. a plane.
Warm regards
Fiona M. - Customer Support
It is true that wind can be a distracting factor if you're using the earbuds when travelling at faster speeds. Also, since the Ultra Open Earbuds don't feature noise cancelling due to their open-ear design, we would indeed recommend noise-cancelling earbuds or headphones if you're looking to block out surrounding sounds on e.g. a plane.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best buds I’ve ever owned
on March 9, 2024
Posted by: Tad
Gender:Male
Length of ownership:1 month
I’ve had these since they came out and I don’t regret the purchase at all. Sound quality is great, although they lack a little bit on the base end of things. However I don’t typically listen to music for the bass so it’s not something I miss. Take these running with me and it makes it easier to talk to and listen to my daughter, who goes with me, and I don’t constantly have to adjust the volume or press anything to stop the music. They stay in place, don’t slip or move. Recommend for anyone with an active lifestyle.
Response from bose.comBy Global Customer Service, March 11, 2024
Thanks for your review, Tad! I'm happy to hear that you like the Ultra Open Earbuds, especially the sound, open-ear design and secure fit.
To adjust the bass (or the midrange and treble), you can use the Bose Music app to access the "EQ" options, via the product control screen.
Warm regards
Fiona M. - Customer Support
To adjust the bass (or the midrange and treble), you can use the Bose Music app to access the "EQ" options, via the product control screen.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Nice size and comfortable
on March 9, 2024
Posted by: Dy
Gender:Female
Length of ownership:1 week
I bought these a week ago. You can hear the music well but audio for calls are bad. The person in the other end of the call hears everything in your back ground and have to constantly, ask what did you say?
Response from bose.comBy Global Customer Service, March 11, 2024
Thanks for your review! I'm happy that you like the size and comfort of the Ultra Open Earbuds.
If people you're talking to can hear background noise, try moving to a quieter environment. Also, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
If issues persist, please contact your local support team, who will be happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US
Warm regards
Fiona M. - Customer Support
If people you're talking to can hear background noise, try moving to a quieter environment. Also, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
If issues persist, please contact your local support team, who will be happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on March 9, 2024
Posted by: Greg
Bought the earbud’s about a month ago. Amazing! Bose has never disappointed. Bought a set of 301 bookshelf speakers in the early 80’s. Still in service. Also 120 series outdoor speakers. And Acoustimass. Keep up the great work!
Written by a customer while visiting bose.com
Customer Rating
5
Great Design
on March 9, 2024
Posted by: snagdaddy
Great design and functionality. So very comfortable! Hope Bose comes with a classy travel case soon.
Written by a customer while visiting bose.com
Customer Rating
1
Fit, comfort and privacy are not good.
on March 9, 2024
Posted by: Svt_lt07
Gender:Male
Length of ownership:1 week
I’m not a fan of how it feels outside of the ear and that people can hear what I’m listening to.
I plan to return.
I plan to return.
Response from bose.comBy Global Customer Service, March 11, 2024
I'm sorry to hear you're not happy with the feel and open-ear design! The Ultra Open Earbuds can take some getting used to, but you should soon forget you're even wearing them.
Also, in most environments, people around you won't hear your music, or they won't be able to hear any detail unless they're very close to you.
Warm regards
Fiona M. - Customer Support
Also, in most environments, people around you won't hear your music, or they won't be able to hear any detail unless they're very close to you.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great earbuds
on March 9, 2024
Posted by: TruDaaddy
I've been using these Bose Ultra Open Earbuds now for about two weeks. I must say, when I ordered them I was skeptical because I work in a factory and thought the lack of noise cancelling would be an issue. I love the design and fit of the wrap around earbuds instead of the typical in ear earbuds which seem to give me ear infections because I wear them so much. Listening to music in the factory is perfect even without noise cancelling, I can hear everything around me and turn the music down just enough to hear it in the background. The adaptive volume works great, meaning as you go in and out of higher background noise areas the volume automatically adjusts. The only drawback to these earbuds is that if you listen to a lot of podcasts, the higher volume background noise can wash out the spoken voice, but not so with music. Overall I am very happy with these earbuds! I would highly recommend them!
Written by a customer while visiting bose.com
Customer Rating
3
Great sound quality
on March 8, 2024
Posted by: RH45
Gender:Female
Length of ownership:3 months
The earbuds’ sound quality and noise cancellation is top notch. The immersive feature is great for watching movies or listening to acoustics. However, the fit is strange and I don’t care for the over the earlobe design. They remind me of gauges from 2010. I have small lobes and they slip.These ear buds are great for music but, not picking up calls because they disconnect from my device.
Response from bose.comBy Customer Support, March 9, 2024
Hello,
Thanks for providing your feedback on your earbuds. We are happy to hear that you're loving the immersion feature and sound quality of your product. Please be aware, the Ultra Open Earbuds do not contain Noise Cancellation Technology, but we are happy you're feeling that you have this feature available to you with your headphones. Sorry that you're having some connectivity concerns whilst taking calls, we recommend that when you take a call with your earbuds connected, do ensure that the audio output is set to your headphones, some phones chose the device itself as default. If you require additional support, please contact us via https://bose.life/4a2pqEE
Tegan
Customer Support
Thanks for providing your feedback on your earbuds. We are happy to hear that you're loving the immersion feature and sound quality of your product. Please be aware, the Ultra Open Earbuds do not contain Noise Cancellation Technology, but we are happy you're feeling that you have this feature available to you with your headphones. Sorry that you're having some connectivity concerns whilst taking calls, we recommend that when you take a call with your earbuds connected, do ensure that the audio output is set to your headphones, some phones chose the device itself as default. If you require additional support, please contact us via https://bose.life/4a2pqEE
Tegan
Customer Support
Written by a customer while visiting bose.com