Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Just what I needed
on December 16, 2024
Posted by: Eric8235
Gender:Male
Length of ownership:1 month
These are perfect for the gym and for listening to books while out for a walk. Really comfortable, secure, and they don’t interfere with my glasses. Sound quality is excellent.
I bought one for me and one for a Christmas present. So far I am loving these open ultra earbuds. Besides the music, I am able to hear noises outside too. Very safe and comfortable. The earbuds stay safely attached to your ear and don’t fall off when I sprint during my walk. Battery life is long too so I don’t constantly have to recharge them. Excellent product.
I have them for about 3 weeks now and the battery doesn’t last long and when I take calls the other person tells me I sound choppy
Response from bose.comBy Global Customer Service, December 17, 2024
I'm glad you like listening to music on your Ultra Open Earbuds, Nina! The battery will last for 7 hours with Immersive Audio off, for 4 hours with it on, and for 3 hours with Immersive Audio and Auto Volume on. As for phone calls, make sure you're running the latest firmware for your earbuds; firmware version 4.0.22 was released to improve the customer's call experience. If issues persist beyond updating the firmware, our support team will be happy to assist as well: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
I bought these because I suddenly found in ear buds were irritation in me. I was skeptical, but these are amazing. The sound is surprisingly good. I have many piercings and am still able to comfortably wear these.
Great feel on the ear. Very comfortable. However, the volume seems kind of low and when I’m using them to talk on the phone they will just randomly switch from the earbuds to my phone. This has happened multiple times.