Customer reviews from snowjoe.com
Sun Joe - 15" 24-Volt Cordless Scarifier + Dethatcher, Tool Only, 24V-X2-DTS15-CT - Black
Average customer rating
4
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
11
4 Stars
5
3 Stars
1
2 Stars
1
1 Star
3
Customer Reviews for Sun Joe - 15" 24-Volt Cordless Scarifier + Dethatcher, Tool Only, 24V-X2-DTS15-CT - Black
Customer Rating
1
Defective unit
on September 21, 2026
Posted by: Robert Fruscella
from Pennsylvania
The machine I got is defective. I can’t get anyone from Sunjoe pick up the calls I’ve made, I even sent an email for help and have not heard back yet either. This has been an absolute nightmare.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Disappointing
on September 4, 2026
Posted by: D305
Disappointing power and battery life. Ended up going back to the corded version to do my project
Written by a customer while visiting snowjoe.com
Customer Rating
5
Worth the Money!!!
on September 3, 2026
Posted by: Sessions
from SC
This is our 2nd one. We downsized and had to donate our first one. This one is better than our first. it handled .80 of an acre. Bag is still to small but due to size of the yard and previous owner not keeping yard maintain, I was very happy on how this product handled the yard. Easy to use, light weight and less bulky than our first one. Highly recommend this product!!!
Written by a customer while visiting snowjoe.com
Customer Rating
1
Not happy!
on August 27, 2026
Posted by: Bobby Bourassa
Was really hoping to love this product. however, after unboxing the unit and assembling, charging the batteries, was looking forward to using it. Unfortunately, after using it for less than 10 minutes , the fully charged batteries die out , I got less than 100 feet of my lawn done.
This thing scarifies well but I am sending it back, and will pick up the much cheaper electric version. If you don't mind dealing with using an electric cord, I would suggest going this way. the cordless version could take you all year to do your lawn..
This thing scarifies well but I am sending it back, and will pick up the much cheaper electric version. If you don't mind dealing with using an electric cord, I would suggest going this way. the cordless version could take you all year to do your lawn..
Written by a customer while visiting snowjoe.com
Customer Rating
1
Unit does not work as described.
on April 19, 2026
Posted by: Dewayne
from North Carolina
I was excited to receive my Sun Joe 48-Volt Scarifier and Dethatcher. The assembly was pretty easy. A PRO to the 48-volt Sun Joe is that it has the right amount of power the unit. When running the dethatcher, I couldn't believe the amount of thatch this unit was pulling up. I also love the fact that you can adjust the depth of the unit. Now, the bad, the batteries for this unit does not last long at all. You need two to three sets of batteries to do a small yard. After about 1 1/2 passes of about 10 feet the unit cuts off because either the batteries are getting too hot or it produced too much resistance for the motor. So, I walked much slower for the resistance of the motor. Walking slower didn't work like I thought it would, the unit still cut off. Per the instructions, I removed the batteries and waited five minutes. That worked, but the most frustrating part about this was it took me two days to do my small yard plus having to recharge the batteries. The way it sits, this unit is of no use to me because it just does not run long enough for me to get the job done. What a major disappointment. I am looking to return the unit or see if they have something that will work better.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, April 22, 2026
Dear Valued Customer,
Thank you for taking the time to share such detailed feedback about your experience with the Sun Joe Cordless Scarifier + Dethatcher. We truly appreciate you highlighting both the positive aspects—such as the unit’s power, effectiveness in removing thatch, and adjustable depth—as well as the challenges you encountered.
We sincerely apologize for the inconvenience and frustration caused, particularly regarding the battery performance and interruptions during use. This is certainly not the level of quality or experience we strive to provide. We understand how disappointing it must have been to have your work extended over multiple days due to the unit not running as expected.
Your feedback is extremely valuable to us, as it helps identify opportunities for improvement in both product performance and overall customer experience. Please be assured that your comments will be shared with our team for further review and consideration in future enhancements.
Once again, we apologize for your experience, and we appreciate you bringing this matter to our attention. If there is anything further we can assist you with, please feel free to contact us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM to 6 PM EST.
Thank you for taking the time to share such detailed feedback about your experience with the Sun Joe Cordless Scarifier + Dethatcher. We truly appreciate you highlighting both the positive aspects—such as the unit’s power, effectiveness in removing thatch, and adjustable depth—as well as the challenges you encountered.
We sincerely apologize for the inconvenience and frustration caused, particularly regarding the battery performance and interruptions during use. This is certainly not the level of quality or experience we strive to provide. We understand how disappointing it must have been to have your work extended over multiple days due to the unit not running as expected.
Your feedback is extremely valuable to us, as it helps identify opportunities for improvement in both product performance and overall customer experience. Please be assured that your comments will be shared with our team for further review and consideration in future enhancements.
Once again, we apologize for your experience, and we appreciate you bringing this matter to our attention. If there is anything further we can assist you with, please feel free to contact us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM to 6 PM EST.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Lasted 1 year
on March 23, 2026
Posted by: Glad but sad
from Green Bay, Wisconsin
While it was working it did a good job. Unfortunately the motor died after 1 season. To purchase the motor alone was the same as purchasing a new machine. Glad it worked well, sad it died so soon. I don’t have a very large yard and it’s been dethatched every 2 years, I don’t understand what happened but I’m not a mechanic. Live and learn.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, March 24, 2026
Dear Valued Customer,
Thank you for sharing your experience with the Sun Joe Cordless Scarifier + Dethatcher. We’re glad to hear that it performed well while it was working and helped with your yard care.
We’re sorry to learn that the motor stopped working after just one season. We understand how frustrating this can be, especially when the product did its job effectively. Your feedback is important and helps us continue to improve our products and service.
If there is anything further we can assist you with, please don’t hesitate to reach out to us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Thank you again for your feedback and for choosing Shop Joe.
Thank you for sharing your experience with the Sun Joe Cordless Scarifier + Dethatcher. We’re glad to hear that it performed well while it was working and helped with your yard care.
We’re sorry to learn that the motor stopped working after just one season. We understand how frustrating this can be, especially when the product did its job effectively. Your feedback is important and helps us continue to improve our products and service.
If there is anything further we can assist you with, please don’t hesitate to reach out to us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Thank you again for your feedback and for choosing Shop Joe.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Scarifier / Dethatcher has been very useful.
on September 14, 2025
Posted by: DavO
I've abused mine for a couple of years now. i finally killed the motor ! time for a new one.
Written by a customer while visiting snowjoe.com
Customer Rating
3
Good product, can be better
on July 27, 2025
Posted by: gymmbo
from CA
I am glad I bought a detacher versus renting one as it has paid for itself. This product works well, but I have two major complaints.
1) It doesn't matter how low I cut my grass before scarifying or dethatching, or at what setting I have the height at... I am constantly having to reseed the battery if the motor decides to "stop". My lawn is only about 1100sq ft, but on average I am reseeding my batteries 20 - 30 times. It is very frustrating as I lose momentum when I am trying to work on my lawn.
2) There should be a plug in option for the reason above.
2) There should be a plug in option for the reason above.
I do like using the unit, but I am also wondering if a bigger battery could help.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, July 28, 2025
Dear Valued Customer,
Thank you for your detailed feedback and for choosing the Sun Joe 24V-X2-DTS15 Cordless Scarifier + Dethatcher. We're glad to hear that the product has been a worthwhile investment for you, but we sincerely apologize for the inconvenience you've experienced with the battery performance.
We truly value your input, as it helps us identify areas where we can improve both our products and user experience. Your suggestions—particularly regarding a plug-in option and battery functionality—are noted and will be shared with our product development team for future consideration.
In the meantime, we’d be more than happy to assist you with battery performance tips or explore whether a higher-capacity battery may be suitable for your needs. Please don’t hesitate to contact our customer service team at 866-225-9723, available daily from 10 AM–6 PM EST.
Thank you again for your feedback and for being part of the Shop Joe community.
Thank you for your detailed feedback and for choosing the Sun Joe 24V-X2-DTS15 Cordless Scarifier + Dethatcher. We're glad to hear that the product has been a worthwhile investment for you, but we sincerely apologize for the inconvenience you've experienced with the battery performance.
We truly value your input, as it helps us identify areas where we can improve both our products and user experience. Your suggestions—particularly regarding a plug-in option and battery functionality—are noted and will be shared with our product development team for future consideration.
In the meantime, we’d be more than happy to assist you with battery performance tips or explore whether a higher-capacity battery may be suitable for your needs. Please don’t hesitate to contact our customer service team at 866-225-9723, available daily from 10 AM–6 PM EST.
Thank you again for your feedback and for being part of the Shop Joe community.
Written by a customer while visiting snowjoe.com