Customer reviews from jbl.com
JBL - Soundgear Clips - TRUE wireless bluetooth open-ear headphones - 2026 - Black
Average customer rating
4.2
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
18
4 Stars
6
3 Stars
4
2 Stars
0
1 Star
3
Customer Reviews for JBL - Soundgear Clips - TRUE wireless bluetooth open-ear headphones - 2026 - Black
Customer Rating
5
Obsessed
on October 19, 2026
Posted by: desali
I bought these a few months ago and absolutely love them. They can be connected to two devices simultaneously. I have them connected to my laptop and cell phone. The earbuds will automatically connect to the device in which I answered the call on. Battery life is phenominal. I have yet to find the correct may to set them on my ear. They do hurt a tad. But not as much as others. I have very sensitive ears. However, not a detterent for all the other benefits. Would buy them again in a heart beat.
Written by a customer while visiting jbl.com
Customer Rating
1
No Guarantee
on October 14, 2026
Posted by: Anonymous
The sounds is fine for audiobooks but not great for music with bass sounds and there is quite a lot of sound leak. After a few months, one of the headphones stopped working completely. The company refused to honour the guarantee despite registering the product as soon as I bought it. I thought this was a bit mean. The battery was pretty good and I didn’t mind the fit.
Response from jbl.comBy Customer Support, October 18, 2026
We appreciate your detailed feedback with our JBL Soundgear Clips. It appears that one of our colleagues has already processed your warranty claim on October 15. If you have any additional questions or concerns, please feel free to reply directly to the email you received, and our team will be happy to assist you further.
Written by a customer while visiting jbl.com
Customer Rating
5
Great features
on September 18, 2026
Posted by: Joy P
I’m very excited about my ear pods that I Purchased I always love JBL sound I have quite a few things by them and was interested in trying the behind the ear. The sound is great. The fit is good. I love the color and I’m a happy customer.
Written by a customer while visiting jbl.com
Customer Rating
5
Soundgear Clips
on August 4, 2026
Posted by: karakb
I purchased these wireless headphones a few weeks ago and they are doing wonderfully. They tick off all the boxes of features I need. They connect to multi items (the last 2 recent they can toggle between). The sound is very very good. They do not hurt when I put them on. I can always clearly hear what is being said, or the music I might be listening to. I can wear them for extended periods without a problem. The only thing (and I think this is a me issue not an issue with the item) is that I have issues getting the right one to stay in place sometimes, but my right ear is a bit different than my left so I am fairly sure that is causing the difficulty.
I am glad I purchased them and would recommend them to others.
Written by a customer while visiting jbl.com
Customer Rating
3
Nice design, lacking sound quality
on July 31, 2026
Posted by: Zsrki
Just bought these due to design, and sacrificed sound quality. I don't mind spending money for top sound quality as a drummer. I thought JBL would deliver here in both design, functionality and sound. Everything passes specs but sound. Maybe the general public would be ok with it but I am a little disappointed. 3/5
Response from jbl.comBy Customer Support, July 31, 2026
Thanks for sharing your feedback with us. We appreciate your input and will make sure to pass it along to our team.
Written by a customer while visiting jbl.com
Customer Rating
1
What's with the left ear piece?
on July 17, 2026
Posted by: Star3ury
from Renton
The left ear piece sounds muffled and has a problem staying on during movements, it's always one piece for every set of ear buds that have an issue. Not sure why but already went 2/2 when it comes to defective products with you guys.
Response from jbl.comBy Customer Support, July 17, 2026
Thank you for sharing your experience with our JBL Soundgear Clips. To get the best comfort and sound, slide them onto the side of your ear like a flexible cuff or clip-on earring. The speaker should rest gently right over your ear opening, keeping you comfortable and fully aware of your surroundings while keeping the music perfectly secure. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Out of ear experience!
on July 14, 2026
Posted by: Dogfish
from Rhode Island
The earbuds have great sound. I love the fact that you can still hear everything around you because they're not in your ear rather than on your ear. Which makes some great For work environment. The only downfall is getting used to them wearing on the outside of your earlobe. Otherwise, super product.
Written by a customer while visiting jbl.com
Customer Rating
1
Not great
on July 13, 2026
Posted by: Happie 76
I received my clip head phones. The quality is blah. I can hear echo and the sound isn't great. For the price I was not happie.
Written by a customer while visiting jbl.com