Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,534 Reviews)
Rating breakdown 3,534 reviews
5 Stars
2,851
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
Only one remote!
on September 16, 2026
Posted by: Christine C
I love the fact that I only need one remote for power, sound and channel changing.
Written by a customer while visiting roku.com
Customer Rating
3
I expected more
on August 28, 2026
Posted by: pat N
from Middletown NJ
i have a relatively new stick and tried to relocate it. immediately crapped out. Perfect screen but totally unresponsive. Tried all the tricks to no avail. I have to say worse Roku stick purchase. I have 1/2 dozen very old streaming sticks still functioning. Can't say the same for the remotes.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, August 29, 2026
Hi Pat! Thanks for sharing. As a quick tip, try resetting your Roku remote by pressing and holding the pairing button, which is usually located on the back of your remote, for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. Next, restart your Roku device, replace or recharge the batteries, and try to re-pair your voice remote to your streaming device. For more tips, visit https://support.roku.com/en-us/article/fix-your-roku-remote-simple-or-voice#fix-a-roku-voice-remote. If you need more help, visit us online at Roku Contact Support. Thanks! Elmer, Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Terrible Product
on August 5, 2026
Posted by: Ray Prisk
from Dillwyn, Virginia, USA
I bought a Roku stick about 9 months ago and it already has major problems. It acted up a bit when I first got it, and over the past 9 months, it has repeatedly caused disruptions in any and all of the apps that I have on my tv. My internet signal strength is always "Excellent" but the tv has interruptions, buffering, or even an app will completely end. During these times, my laptop is unaffected. I would advise people to carefully check with people who actually use this item, but from my experience, I would not recommend a Roku Streaming Stick to anyone. I just ordered a different brand and expect much better service then what I've experienced for all of 2026.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, August 6, 2026
Hello Ray. Thank you for sharing your experience. We’re sorry to hear your Streaming Stick has been causing repeated interruptions and app issues. That’s not the performance we aim for. Please reach out to our support team so we can help troubleshoot the device and work toward a better experience for you. Contact us: support.roku.com/contactus. We hope you get back to streaming soon! Bernie, Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Smart TV
on July 24, 2026
Posted by: Robyjer
from Greensboro NC
I have been using ROKU for over 5 years. We love it! Turned my non smart TV into a smart TV, and use it on my newer models also. We have bought ROKU sticks for family and friends as Christmas presents. They all were really excited, after learning how to operate, which is very simple, they all committed, BEST PRESENT EVER. Great product. Will keep all our TV`s, ROKU ON.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
HDCP Error
on July 21, 2026
Posted by: Greg
from Wills Point, Texas
I've had this device for a couple years now. When I first got it the HDCP error kept coming up so I bought expensive cable, problem continued. So then I bought a brand new home theatre receiver result HDCP errors every hour or so. Not to mention the apps freezing up all of the time. I'm convinced that the streaming sticks are not powerful enough to handle the apps and the hdmi end of the stick just plain sucks for 4K.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, July 23, 2026
Hi Greg! Thanks for sharing your experience. We’re sorry to hear you’ve continued to deal with HDCP errors and app freezing. Our streaming sticks do support 4K, but HDCP and app issues can occur due to compatibility or setup. We’d like to take a closer look and help troubleshoot your device. Please reach out to us at support.roku.com/contactus so we can assist you further.
In the meantime, try restarting your Roku device and TV to refresh the HDMI connection, and make sure both your Roku software and your TV firmware are fully updated. We look forward to helping improve your experience.
Roku Customer Advocate
In the meantime, try restarting your Roku device and TV to refresh the HDMI connection, and make sure both your Roku software and your TV firmware are fully updated. We look forward to helping improve your experience.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on June 11, 2026
Posted by: Brunilda S
I love my Roku the best. It makes very mad not knowing have been missing so much.how I lost so much money all this year.thinking why I don’t purchase this Roku stick before
Written by a customer while visiting roku.com
Customer Rating
4
Remote doesn’t work anymore
on May 19, 2026
Posted by: Anonymous
from Conway , Arkansas
It’s great Except the remote control doesn’t work anymore. Hadn’t had it even a year .
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great product
on May 13, 2026
Posted by: David Moon
This device is far superior than Flixy.
Simple to use
Simple to use
Written by a customer while visiting roku.com