Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,534 Reviews)
Rating breakdown 3,534 reviews
5 Stars
2,851
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
1
I do not recommend!
on February 3, 2022
Posted by: Mike
from Auburn, AL
Beware! It may not work for your tv properly. I set it up and can access it just fine on my tv. The actual Roku works fine but it will not allow me to then go to my cable box! Every time I try to go to anything else other than the Roku it automatically defaults back to the Roku and won’t let me do anything else (other than the Roku).
I do not recommend it at all.
I do not recommend it at all.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, February 11, 2022
Hi there Mike, help has arrived! You may want to try disabling "1-touch play" in Roku settings. Go to settings> system> control other devices> uncheck 1-Touch box.
You could also try another HDMI input on your TV. Disconnect the HDMI cable from your TV and firmly connect it to another HDMI input and test. It is possible that the behavior is not present on all HDMI inputs.
If you're still having trouble, try some of the troubleshooting techniques within this support article: https://support.roku.com/en-gb/article/115008012587.
We hope this helps!
Roku Customer Advocate
You could also try another HDMI input on your TV. Disconnect the HDMI cable from your TV and firmly connect it to another HDMI input and test. It is possible that the behavior is not present on all HDMI inputs.
If you're still having trouble, try some of the troubleshooting techniques within this support article: https://support.roku.com/en-gb/article/115008012587.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
RCA composite on Roku
on January 21, 2022
Posted by: Jean
from Fishers, IN
I only have one HDMI port on my TV which is used for cable. My current (older) ROKU uses the 3 RCA cables and it works OK except I can no longer stream Prime. A message says I need a new ROKU device. I do not have HD. How do to get Prime? I cannot find any way to talk to a person on your website.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, January 24, 2022
Hi Jean,
Amazon announced in emails to Roku owners that, effective November 1, 2021, their Prime Video will no longer support a number of older Roku models.
The model numbers affected are:
Roku 2 HD/XD/XS models 2050X, 2500X, 2720X, 3000X, 3100X
Roku LT models 2400X, 2450X, 2700X
Roku SE model 2710X
Roku Streaming Stick models 3400X, 3420X, 3500X
(The Xs or other letters at the end of the model number are distribution codes and are irrelevant for this issue.)
To check your model number use Roku menu path Settings / System / About
If your player is not one of these model numbers, Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If you are still unable to resolve the issue, you'll want to contact Amazon Prime support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
Thanks!
Roku Customer Advocate
Amazon announced in emails to Roku owners that, effective November 1, 2021, their Prime Video will no longer support a number of older Roku models.
The model numbers affected are:
Roku 2 HD/XD/XS models 2050X, 2500X, 2720X, 3000X, 3100X
Roku LT models 2400X, 2450X, 2700X
Roku SE model 2710X
Roku Streaming Stick models 3400X, 3420X, 3500X
(The Xs or other letters at the end of the model number are distribution codes and are irrelevant for this issue.)
To check your model number use Roku menu path Settings / System / About
If your player is not one of these model numbers, Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If you are still unable to resolve the issue, you'll want to contact Amazon Prime support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
It sucks
on December 24, 2021
Posted by: Felisha
from Willows ca
I have bought 4 of them within three months they all have stopped turning on! I have paid so much money on them!
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, December 27, 2021
Hi Felisha, thanks for sharing. This does not sound like expected behavior and we'd like to help. Have you had a chance to reach out to our customer support team? Visit support.com/contactus to connect with an agent.
Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
I don't get it
on December 19, 2021
Posted by: gbrim
from Longmont, CO
I've used Roku before and loved it. This time I keep getting an error 022" Wireless receiver not detected. The Long Range Wireless Receiver must be connected to the Romu player to work properly. Please plug into the Roku player and a power source. It is plugged into power. Do I need another device (player) to make this work?
Also, couldn't find assistance on website.
Also, couldn't find assistance on website.
Response from roku.comBy Rebecca, Roku Customer Advocate, December 20, 2021
Hi Regina, this doesn't sound quite right and we'd like to assist you directly.
When you have a chance, please reach out to our support team at support.roku.com/contactus. Let them know that you're receiving an error message which says that the wireless receiver is not detected. They'll be able to assist you from there.
We look forward to getting you up and streaming!
Roku Customer Advocate
When you have a chance, please reach out to our support team at support.roku.com/contactus. Let them know that you're receiving an error message which says that the wireless receiver is not detected. They'll be able to assist you from there.
We look forward to getting you up and streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Breaks after a whole
on December 14, 2021
Posted by: Josh27
from New Jersey
I bought my roku stick a month ago and i noticed eventually the controller started not working randomly until one day it just broke down and I wasn’t able to turn on my tv again and now it just doesn’t work I tried every way possible they had on their support website and their costumer support sucks you can’t even call them. Do not buy this product it is not worth your money or stress.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, December 15, 2021
Hi Josh, we'd like to offer some assistance! When using a Roku Streaming Stick player, wireless interference from the HDMI connector may impact the performance of your remote. Try moving it away from the HDMI connector on your TV by installing a extension cable—we offer them for free here https://my.roku.com/hdmi.
If you still need assistance, please contact us directly at support.roku.com/contactus. Our team would be happy to assist you via live chat or email.
Happy Streaming!
Roku Customer Advocate
If you still need assistance, please contact us directly at support.roku.com/contactus. Our team would be happy to assist you via live chat or email.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Remote won't work at all.
on December 14, 2021
Posted by: Gigi
Thought this would be better than the simple roku but it's not. Remote will not work when needed.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, December 15, 2021
Hi Gigi, thanks for reaching out. When using a Roku Streaming Stick player, wireless interference from the HDMI connector may impact the performance of your remote.
Try moving it away from the HDMI connector on your TV by installing a extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having troubles, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708. Don't forget that you can always contact us directly to connect with a live agent at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Try moving it away from the HDMI connector on your TV by installing a extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having troubles, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708. Don't forget that you can always contact us directly to connect with a live agent at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Remote stopped working after 2 days
on November 30, 2021
Posted by: Brizzle
from Virginia
I liked it for 2 days and then the remote stopped working. It is useless without a remote. If you get a device that actually works, it COULD be good.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, December 2, 2021
Hi Brianne, we'd like to offer some assistance! When using a Roku Streaming Stick or Roku Streaming Stick+, wireless interference from the HDMI connector may impact the performance of your remote. Try moving it away from the HDMI connector on your TV.
If you're still having troubles, be sure to reach out to us online so that we can assist you directly at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
If you're still having troubles, be sure to reach out to us online so that we can assist you directly at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Disappointing
on November 29, 2021
Posted by: DenR
from Michigan
This is my 6th Roku product and is the worse one to date. It will not stay connected. Every time I switch the TV input to the HDMI port this stick is plugged into I get an error that ''no device is connected.'' The stick is connected and plugged into a power strip. In order for the tv to recognize the Roku stick I have to unplug it and then plug it back in... everytime. Have tried different HDMI ports and power bricks to no avail. Would NOT recommend this product to anyone.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, December 2, 2021
Hi there, this doesn't sound quite right and we'd like to help. Please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com