Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,535 Reviews)
Rating breakdown 3,535 reviews
5 Stars
2,852
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
1
Disney Plus app turned off in Switzerland
on May 1, 2022
Posted by: JerD
from Switzerland
Even though you can stream Disney Plus in Switzerland, the Roku app is not available, nor information about this. Very disappointing!
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hi there, thanks for reaching out!
Channel availability/access on Roku devices will vary from region to region as it is determined by each channel provider themselves. Channels are only available in the locations that they choose to publish their channel (app).
To determine if a channel is available in your region, visit channelstore.roku.com.
We don't currently market or sell devices directly in your region, so many channels/services may not currently be available. However, others such as YouTube and Netflix work in many locations.
We appreciate you getting in touch, and we're always looking to expand our presence. You can keep up with the latest news and announcements at blog.roku.com.
Happy Streaming!
Roku Customer Advocate
Channel availability/access on Roku devices will vary from region to region as it is determined by each channel provider themselves. Channels are only available in the locations that they choose to publish their channel (app).
To determine if a channel is available in your region, visit channelstore.roku.com.
We don't currently market or sell devices directly in your region, so many channels/services may not currently be available. However, others such as YouTube and Netflix work in many locations.
We appreciate you getting in touch, and we're always looking to expand our presence. You can keep up with the latest news and announcements at blog.roku.com.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
I bought three of these. Wish I did not.
on April 9, 2022
Posted by: Normpolice
from St. Louis Mo
They freeze all the time. They have plugged in with wall adapter, without the wall adapter still freezes. Checked for updates nothing. Wish I had my old ones that worked. 4k means nothing if you can't use them.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hello, we're sorry to hear about your troubles. Based on your description of experiencing frequent freezing, it sounds like there could be an issue with the strength of your wireless connection.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
To determine if device is eligible for a replacement, visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order".
We hope this helps!
Roku Customer Advocate
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
To determine if device is eligible for a replacement, visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order".
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Lasted less than 5 months
on March 25, 2022
Posted by: Sandra
from Philadelphia, PA
I bought this on Nov 7, 2021, and it died today, less than 5 months. Warranty has expired. I have other Rokus that have lasted years. This is very disappointing!
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 31, 2022
Hi Sandra, thanks for reaching out. The good news is that our products offer a 1 year warranty! Please reach out to our customer support team at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Remote Does Not Stay Paires
on March 24, 2022
Posted by: Disappointed Customer
from AZ
DO NOT BUY THE STICK. My remote does not stay paired. I use the stick on a projector but it shouldn’t matter. I always have to unplug the power cord as simply removing and adding the batteries does not work on the first try. I have to do this many times until it magically pairs. On one occasion during this troubleshoot, one battery exploded in the remote. Being beyond frustrated with the stick is an understatement.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 31, 2022
Hello, we'd like to offer some assistance! Your remote uses a WiFi connection to pair to your Roku player. When using a Roku Streaming Stick or Roku Streaming Stick+, wireless interference from the HDMI connector may impact the performance of your remote.
Try moving your Roku Streaming Stick away from the HDMI connector on your TV by installing a extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having troubles, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708.
Happy Streaming!
Roku Customer Advocate
Try moving your Roku Streaming Stick away from the HDMI connector on your TV by installing a extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having troubles, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
on March 23, 2022
Posted by: Zyne
from Charleston. S C
Does not work on my tv. The light in the stick keeps going off. I tried everything. Returning it.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 31, 2022
Hi Zyne, we're sorry to hear that you're having troubles. If you still have he device, our support team would be happy to walk through the setup steps with you and offer troubleshooting resolutions along the way. Visit support.roku.com/contactus to get started.
Roku Customer Advocate
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Payment for customer service!
on March 14, 2022
Posted by: Wash
from Chicago, IL.
I googled some info to find out why my roku wasn’t working and i spoke to a rep that couldn’t help me. She fully assured me that the person she was forwarding me to could help. When i pressed the link she sent, it took me to a page where i had to pay money to get someone to talk to me!! What kind of company is this??
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 17, 2022
Hi there, thank you for sharing your experience, though we are very sorry to hear about it. It’s unfortunate that these bad characters exist. Rest assured that Roku does not charge any fees for account creation, platform usage, or customer support.
As such, we have created a special team specifically to assist customers like you who have come into contact with these 3rd party companies. To file a report about your experience, please visit https://support.roku.com/report-scam. If desired, a member of our specialized team will contact you directly to answer any lingering questions you may have and ensure that your device/accounts are secure.
To learn more about these unfortunate support scams, please visit our helpful FAQ article: https://support.roku.com/article/208757068.
Roku Customer Advocate
As such, we have created a special team specifically to assist customers like you who have come into contact with these 3rd party companies. To file a report about your experience, please visit https://support.roku.com/report-scam. If desired, a member of our specialized team will contact you directly to answer any lingering questions you may have and ensure that your device/accounts are secure.
To learn more about these unfortunate support scams, please visit our helpful FAQ article: https://support.roku.com/article/208757068.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Don’t like it
on March 14, 2022
Posted by: Kim B
from Georgia
I keep getting the hcdp error. I regret buying this bc it doesn’t work with my device and the error message pops up. What can I do to watch my roku stick? I also wish there was better customer support to help with problems like this.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 17, 2022
Hi Kim, we're sorry to hear about your experience and we're here to help! If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist you directly.
As a quick tip, be sure that you unplug everything, from the HDMI connector to the power cord, before reconnecting and restarting your Roku player. Also, you can try to use a different HDMI port on your TV or a different TV in an attempt to isolate the issue.
On our Support site, we have a helpful article and video that will walk you through some more detailed troubleshooting options here: https://support.roku.com/article/230317588.
We look forward to getting you up and streaming!
Roku Customer Advocate
As a quick tip, be sure that you unplug everything, from the HDMI connector to the power cord, before reconnecting and restarting your Roku player. Also, you can try to use a different HDMI port on your TV or a different TV in an attempt to isolate the issue.
On our Support site, we have a helpful article and video that will walk you through some more detailed troubleshooting options here: https://support.roku.com/article/230317588.
We look forward to getting you up and streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Remote will not work
on February 27, 2022
Posted by: Donna
from TN
Set up this new ROKU (my third so not new to ROKU) The TV comes on, apps appear but the remote will not work and can't find any help for it. I've changed the batteries and it WILL power the TV on and off but that's it. Help!
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 3, 2022
Hi Donna, help has arrived! If you haven't already, please reach out to our support team directly so that we can assist. Visit support.roku.com/contactus to get started.
As a quick tip, when using a Roku Streaming Stick player, wireless interference from the HDMI connector may impact the performance of your remote. This could explain why the TV is powering on but the Roku player is not responsive.
Try moving your Roku Streaming Stick away from the HDMI connector on your TV by installing a extension cable—we offer them for free here https://my.roku.com/hdmi.
Happy Streaming!
Roku Customer Advocate
As a quick tip, when using a Roku Streaming Stick player, wireless interference from the HDMI connector may impact the performance of your remote. This could explain why the TV is powering on but the Roku player is not responsive.
Try moving your Roku Streaming Stick away from the HDMI connector on your TV by installing a extension cable—we offer them for free here https://my.roku.com/hdmi.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com