Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,535 Reviews)
Rating breakdown 3,535 reviews
5 Stars
2,852
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
1
Can't connect to xfinitywifi
on July 5, 2022
Posted by: wildchild19832018
from Minneapolis
Disappointed cannot connect 4k streaming stick to xfinitywifi hotspot
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, July 13, 2022
Hi Delphine, were you able to get connected? If not, feel free to reach out to our team directly so that we can assist! Connect with an agent at support.roku.com/contactus.
Roku Customer Advocate
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Can't connect to Bluetooth wireless adapter
on June 27, 2022
Posted by: Cant connect to my new m
from TUCSON AZ
Monster wireless adapter received to pair with Roku streaming stick4k
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Love it!
on June 12, 2022
Posted by: Julia7thumbsup
from Seattle, WA
My eye sight is not as good as it use to be so being a JW I enjoy watching JW broadcast on my tv.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Apps Freeze
on June 6, 2022
Posted by: Rich
from Florida
Video portion of apps freeze on screen while audio continues to play....extremely annoying!!!
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, June 8, 2022
Hi Rich, this is certainly not the kind of experience we would hope for you to have and this does not sound like typical behavior. Is this only happening on one channel?
Sometimes, performing a system restart on the player can resolve this. Other times, you might need to uninstall and reinstall the affected channels, check the status of your wireless connection, or contact the channel's service provider.
Our Support site has a robust FAQ article that may help, too. Learn more: https://support.roku.com/article/208755548. We hope this helps!
If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist.
Thanks!
Roku Customer Advocate
Sometimes, performing a system restart on the player can resolve this. Other times, you might need to uninstall and reinstall the affected channels, check the status of your wireless connection, or contact the channel's service provider.
Our Support site has a robust FAQ article that may help, too. Learn more: https://support.roku.com/article/208755548. We hope this helps!
If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist.
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Absolutely useless
on June 2, 2022
Posted by: Ken G
from New Jersey
Every time I try to view HDCP protected content, it fails with an HDCP error and requires a power cycle to function. Yes, I’ve performed all the steps in the support documents with no improvement. An internet search will reveal an unending series of complaints about this issue with Roku products and still it persists.
This is my 4th and last Roku. The first lasted 7 yrs. and simply became technologically outmoded. The second lasted 2 yrs. before failing outright. The third 16 months before the HDCP errors began and this last one only a few months before the same problem. See a trend here?
Junk!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
Nightmare to reinstall if you disconnect.
on May 30, 2022
Posted by: AreYouSerious1
from Albany, NY
Takes 10 to 15 mins to initially install. But, if you disconnect it for any reason, its over. Spent the past hour and a half trying to hook it up again, and, nothing. The remote only allows me to power it on and control volume. Can't select anything necessary for the wifi connection. Uninstalled it from my phone app remote. Still useless. All the remote help on the website doesn't work. Only device being recognized is the other Roku in a different room. This has been a time suck. Could've done other things tonight. What a waste. Just got this stick less than 1 year ago.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Static Screen
on May 16, 2022
Posted by: Paul
from Wichita KS
When watching YouTube video the screen frequently just flash with static and the stick needs to be pulled off the TV and reconnect to make the video play again.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, June 1, 2022
Hi Paul, This is certainly not the kind of experience we would hope for you to have and this does not sound like typical behavior. Is this only happening on YouTube, or do you experience it on other channels, too?
Sometimes, performing a system restart on the player can resolve this. Other times, you might need to uninstall and reinstall the affected channels, check the status of your wireless connection, or contact the channel's service provider.
Our Support site has a robust FAQ article that may help, too. Learn more: https://support.roku.com/article/208755548. We hope this helps!
If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist.
Roku Customer Advocate
Sometimes, performing a system restart on the player can resolve this. Other times, you might need to uninstall and reinstall the affected channels, check the status of your wireless connection, or contact the channel's service provider.
Our Support site has a robust FAQ article that may help, too. Learn more: https://support.roku.com/article/208755548. We hope this helps!
If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Original...
on May 13, 2022
Posted by: RS MWB
from Kalamazoo, MI.
I have used my Roku for about , 8 yrs. . After about 4 yrs. , I had put a small fan on it , an extension line on the stick . To get it away from the back of the TV . Heat seemed to be the problem. I also added a timer. So your are thinking why 5 stars . I think it's the greatest cord cutter11111
I would recommend this to a friend!
Written by a customer while visiting roku.com