Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,535 Reviews)
Rating breakdown 3,535 reviews
5 Stars
2,852
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
Love My Roku
on October 30, 2022
Posted by: Mary
from Midvale UT
I have 2 Rokus. I cut the cord at the beginning of the Pandemic and have not been sorry. I highly recommend Roku for anyone and will replace them with more when they wear out. Pair it up with a Tableau and I can record what I want to watch whenever I want to watch it. The 2 products work well together and I am grateful to have them both.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
OVERHEATS constantly and eventually DIES
on October 30, 2022
Posted by: MartyC
from Raleigh NC
I have 2 of these and they both did the same thing. You can not leave them plugged in or it will destroy them. Many an evenings entertainment interrupted while I have to setup the XBox or another streamer to finish a show. Now have an AppleTV and it never has a problem. My old Roku HD Express never had a problem but I wasted too much money on this 4k stick.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
HDCP Error - 20
on October 9, 2022
Posted by: Kevin
from CT
I have 3 Roku sticks. The most recent one that I purchased started giving me the HDCP Error - 20 often. I tried everything that was suggested by customer support and still had the issue. It also got very hot and sometimes it showed nothing but black screen on TV and I had to restart. A couple days ago I started my TV using Roku as usual and the TV screen blinked and went black. I could not start my TV after that even with disconnecting Roku and my cable. The TV is damaged now and I have a feeling the most recent Roku stick had something to do with it a the TV is ony 5 tears old.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, October 17, 2022
Hi Kevin, we're sorry to hear about the frequent HDCP errors that you've been experiencing. However, we recently released a system update that we believe will resolve this error. Please check for the latest update in the Settings menu to ensure that you are on the 11.5 OS.
If this doesn't help, please send us an email so that we can work with you directly at support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
If this doesn't help, please send us an email so that we can work with you directly at support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Errors constantly
on September 30, 2022
Posted by: Pjean87
from NY
I bought a roku after I got spectrum since they were compatible. Big mistake every time I try to use it I get an error message and I have to unplug it and plug it back in, for a while that trick worked fine. Now I keep getting a low power error message, I use the wire that came with it along with supplied box, I have it plugged into the wall outlet nothing helps. It says go to roku to check for options all it says is used the supplied wire and plug it into the wall, yea no that doesn’t work!! I will be going back to Firestick which I have never had a problem with!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
HDCP Error - 20
on September 28, 2022
Posted by: RR38
from Kansas
Like many on here, same issue with HDCP error. Roku has offered no actual solution. They keep saying to change the HDMI cable but obviously you cannot do that because the HDMI connection is built into the steaming stick, this just highlights the intelligence of the so called 'technicians' you deal with. I have done all the display modifications as well. No resolve.
You basically need to unplug the TV and the streaming unit and it works again. It just is a royal pain when you have a mounted flat screen with hidden outlets. Roku will not admit it but it is a software issue on their end and they pretend they have never heard of this issue when I know it affects at least 1 in 4 people who have a Roku streaming based platform. I mean my sample size is small, just personal relationships, but my numbers came back 1 in 4 making it and issue for 25% of the people who use Roku. Most people just accept the issue and never leave a review but if everyone left a review on here for the same issue, the product would be probably a 2 star. You would think they would actually resolve this issue by now instead of ignoring the problem like it will magically go away.
You basically need to unplug the TV and the streaming unit and it works again. It just is a royal pain when you have a mounted flat screen with hidden outlets. Roku will not admit it but it is a software issue on their end and they pretend they have never heard of this issue when I know it affects at least 1 in 4 people who have a Roku streaming based platform. I mean my sample size is small, just personal relationships, but my numbers came back 1 in 4 making it and issue for 25% of the people who use Roku. Most people just accept the issue and never leave a review but if everyone left a review on here for the same issue, the product would be probably a 2 star. You would think they would actually resolve this issue by now instead of ignoring the problem like it will magically go away.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Streaming stick has to be re-inserted each time
on September 21, 2022
Posted by: JMLNJ
from New Jersey
I have to re-insert streaming stick into hdmi port after each use. Otherwise I get an error displayed on my screen “no signal.” Will have to return it if it can’t be remedied
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, September 26, 2022
Hi Joel, thanks for your feedback! Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Cannot control the Yamaha AV receiver volume.
on September 14, 2022
Posted by: JoeBob
from Denver
I was under the impression we would be able to control the volume on our Yamaha RX-V373 receiver with this remote, we cannot. The Amazon Firestick does allow for this, & quite easily I might add. However, the Firestick is not as app friendly as Roku. I am going to have a hard time recommending Roku to anyone as long as the remote lacks that function.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Remote not working on two consecutive purchases
on July 8, 2022
Posted by: Nat KC
from Kansas City, Mo
Bought a streaming stick 4k twice in one week. Hate Google's wolf-in-sheep's-clothing tyrannical ways and have had good luck with previous Rokus. Remote seemed to pair and worked slightly but then would be unresponsive. Couldn't even get through typing in my wifi password without having to unplug and plug back in. This happened twice. Once password in finally, streamed a bit and remote become sluggish before long.
Bought a second one and it is immediately sluggish. Picked my network but then entirely unresponsive when tried to type in password. So gave up and reboxed. I'm quite surprised.
Then plugged in old roku and am getting content protection errors and tv "not seeing" my hdmi cable. Hope it's not related.
Not sure what to do, as there is ZERO percent I will use chromecast or apple streamers.
Bought a second one and it is immediately sluggish. Picked my network but then entirely unresponsive when tried to type in password. So gave up and reboxed. I'm quite surprised.
Then plugged in old roku and am getting content protection errors and tv "not seeing" my hdmi cable. Hope it's not related.
Not sure what to do, as there is ZERO percent I will use chromecast or apple streamers.
Response from roku.comBy Rebecca, Roku Customer Advocate, July 13, 2022
Hi Nat, thanks for taking a moment to share your feedback with us. We'd like to assist!
Since the Roku Streaming Stick is plugged in behind the TV, wireless interference from the HDMI connector may impact the performance of your remote.
Try moving your Roku Streaming Stick away from the HDMI connector on your TV by installing an extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having troubles, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708. We also have an FAQ article that can help solve the HDCP error that you might be seeing on your older Roku device: go.roku.com/hdcphelp.
Happy Streaming!
Roku Customer Advocate
Since the Roku Streaming Stick is plugged in behind the TV, wireless interference from the HDMI connector may impact the performance of your remote.
Try moving your Roku Streaming Stick away from the HDMI connector on your TV by installing an extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having troubles, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708. We also have an FAQ article that can help solve the HDCP error that you might be seeing on your older Roku device: go.roku.com/hdcphelp.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com