Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,537 Reviews)
Rating breakdown 3,537 reviews
5 Stars
2,854
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
2
What are all my 4K stick remotes dying on me??
on June 19, 2023
Posted by: KNrokuuser
from Atlanta
Not exactly sure what is up. Have now had my 3rd 4K stick remote die on me. I was exclusively using Roku, but have started switching over to Firestick because of the problem. Frustrating.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
overheats
on June 10, 2023
Posted by: Kevin23
from San Diego, CA
It's a basic product and manages to overheat. Not reliable
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Best Value
on May 23, 2023
Posted by: Old Man 33
from Midlothian Va
I've been buying Rokus for over 7 years now; half of them as gifts. This device is the best streaming device out there for the money; everything you need at your fingertips and makes older TV picture that much more vivid.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Constant issues
on May 8, 2023
Posted by: gatorz1173
Bought the stick 6 months ago and got maybe one good month out of it. Will not connect to wifi and remote would constantly disconnect. Not downing Roku in general as i have several devices just do not recommend the streaming stick in my experiance.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Will never buy agian
on March 19, 2023
Posted by: Lmwwog
from Indiana
I bought two of the Roku sticks and both of them broke. The part that plugs into the stick is geared to break, because of how it is set up. It’s upside down compare to how you plug the other end in. It puts too much tension on it and it strips it out and breaks. When you try to buy a replacement piece they are out of stock every where probably because too many have broken. Worst money I have spent.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
Volume Control Issues
on March 17, 2023
Posted by: CM1962
from Texas
We have purchased 2 of these. Both have issues with the volume control/mute buttons. Sometimes they work; sometimes they don't.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
great stick but the down button sucks
on March 7, 2023
Posted by: lazykitty
from Colorado
I bought this back in January & it works good, the only problem I have is the down button on the remote I have to press down hard on it or swerve the remote around to get the down button to work.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
Video (only) freeze and lack of tv support
on January 9, 2023
Posted by: Bob C
from Sewell, NJ
Both first unit and replacement unit have occasional video freeze, while audio continues to play in multiple apps. only a few feet away from network router extender. so it's not that (as suggested in other posts about freezing). Wanted to move it to a small tv in another room where we have a non 4k streaming stick that has Voice remote support for the TV brand (Tyler), But the 4k stick does not list this brand in its list of supported tv's. Non 4k stick works fine on both TV's, so problem is only with 4k version, Very disappointed, Will likely get an Amazon firestick if they don't fix this soon (hopeful there's a software path forthcoming). VERY long thread on the forum about this issue, so I am not alone having this problem.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, January 18, 2023
Hi Robert, thanks for providing your feedback. Since you've experienced the same behavior on more than one device, it would be very helpful for us to connect with you directly to learn more. For example, does this issue typically only occur on the same channel like Netflix, Hulu, or FuboTV, or does it occur on many channels? When the issue does arise, it would be very helpful to submit a tracker ID. Simply say "get tracker ID" as a voice command and take a photo for our team.
We invite you to reach out to us at customer.advocate@roku.com. Please be sure to mention this review along with any additional details you can provide.
Thank you!
Roku Customer Advocate
We invite you to reach out to us at customer.advocate@roku.com. Please be sure to mention this review along with any additional details you can provide.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com