Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,537 Reviews)
Rating breakdown 3,537 reviews
5 Stars
2,854
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
on August 17, 2023
Posted by: fanofbear
from Fort Worth, TX
Works perfectly. It's stunningly portable and responsive even after owning it for four years!
Written by a customer while visiting roku.com
Customer Rating
1
Constantly disconnecting from network
on August 14, 2023
Posted by: Chris
from California
I have three Roku sticks but this is by far the worst yet constantly disconnecting from the network and every now and then have to rest my streaming provider
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Not worth buying
on July 21, 2023
Posted by: sc61674
from Palmer, MA.
Constantly loses connection to the internet. I have to reset the Roku at least three times a day and I have great internet service.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
Lots of bugs, then died
on July 18, 2023
Posted by: Anonymous
We were told we needed to upgrade our old Roku, which worked fine, so got this one 9 months ago. From the beginning we had constant problems where our regular cable input would jump over to the Roku when we weren't watching it and we would have to unplug i. Or it would freeze and we'd have to unplug and replug it. Now the cursor jumps around so it's completely unusable. Don't know what to do now, as we need a Roku with our older TVs but after only 9 months I'm hesitant to buy another one.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Needs Work
on July 2, 2023
Posted by: KCKC
from Missouri
My Roku Streaming Stick 4K is less than 7 months old. The volume button doesn't work all the time, and now the arrow buttons are skipping over the program selections. In addition, the customer service is absent. I guess I'll go to the Amazon Fire Stick next.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
I would give it a 0 if I could
on June 29, 2023
Posted by: Dave
from Arizona
While setting up this devise on TV, I was asked for credit card info. After giving one card that was oddly declined it asked for a different one. it to was declined. Instantly I got fraudulent charges on both cards. I called customer service with issue so they could look into it and they acted like they could care less saying someone might call me back. I strongly recommend you not using this product.
Written by a customer while visiting roku.com
Customer Rating
5
Best player I've ever used
on June 26, 2023
Posted by: peter2023
from Santa Barbara, CA
This is the best smallest player I've had. Easy to travel with. It's worked at all my hotels I've traveled too. It's always great to have this since very few places support any type of casting, and taking any other device is too cumbersome.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Too bad:/
on June 22, 2023
Posted by: GayleM
from Denver, CO
I used Roku streaming devices for years. They were stable and intuitive. I decided to try a competitor's device just for grins but didn't like it even though the many of the features were much better than Roku's. But, because my old Roku devices were, well, old, I bought a new streaming stick. The thing is so wacky—constant restarts, constant freezes. Now, after 2 months, the remote is shot. It's out of warranty so I'm out of luck and it's too bad—I was really excited to return to a company that was less invasive and pushy than that giant company that I can't mention in this review:/
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, June 29, 2023
Hi Gayle, this certainly isn’t the kind of experience we’d hope for you to have and we're here to help. Please send us an email so that we can work with you directly at support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com