Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,537 Reviews)
Rating breakdown 3,537 reviews
5 Stars
2,854
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
1
fail
on November 4, 2023
Posted by: daveybob
from Oakland, CA
I got this to replace my old Roku. Got the stick set up, connected to all my streaming services. Worked for a few hours... next day it was frozen. rebooted, and watched a few shows. Froze again, this time rebooting did not fix the problem.
Could I call support and ask for a new unit? Sure, but I am at the point where I don't want the hassle of junk devices. I would rather pay twice as much for something that is reliable.
Could I call support and ask for a new unit? Sure, but I am at the point where I don't want the hassle of junk devices. I would rather pay twice as much for something that is reliable.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Cant get cust. service, device is great
on October 29, 2023
Posted by: Argeebee
from Arcadia, Florida
Customer Service is non existant. I need to order a HDMI cable extender. Order form keeps telling me my serial number is incorrect and then just closes. Can't get help.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 31, 2023
Hello, thank you for taking a moment to share your feedback with us. We can see that you were able to get in touch with a member of our support team and they have issued the HDMI extender. If there's anything else we can assist you with down the road, don't hesitate to reach the team at support.roku.com/contactus.
Thank you for your patience and understanding. Happy Streaming!
Roku Customer Advocate.
Thank you for your patience and understanding. Happy Streaming!
Roku Customer Advocate.
Written by a customer while visiting roku.com
Customer Rating
4
Excellent product
on October 28, 2023
Posted by: manam
i have this for year work great. love easy to use.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
It's like the whole RC dept thinks this is funny!
on October 22, 2023
Posted by: Roku remote ALL
from Missouri
I was an early supporter of Roku; "YAY! Suck it, cable! YEAH!" ...We got a new TV for the main TV room, and (then a new thing) Rokus for every TV in the house. A few months later and the main Roku remote stopped working. Got a new remote, a few months later that one stopped working, too. We swapped Rokus and their corresponding remotes with one I barely used in my studio- because, apparently, now that the business took off, they don't think it's important to make themselves available to their customers anymore and their contact info was scrubbed.
Meanwhile, I absolutely fell in LOVE with having a Roku, and have been recommending it to all my friends, if not also just getting them one for their birthday, etc. If I earned a commission on Rokus purchased because of me, I'd have money for at least a solid 2-week vacation.
That remote stopped working after several months, but it was time to upgrade, anyway. New Roku, new remote, and new remote problem! NOW it stops working because it's almost always on "battery low". Only even reads half the new batteries I try, fresh from the pack. Once the remote does read them, the next day or two I'm getting "low batt" notifications again! If I take out the batteries and swap their positions, I can 60% of the time get it to work *temporarily*. Out of the 2 I take out, the right 1 will usually have a newly-formed crust on the + end. Tried contacting customer service (after doing an in-depth search for contact info) and they couldn't have cared any less!
I didn't call again for another couple of months, because a) I was busy. Because, life.
b) I was so disgusted by the lack of help or concern from the last time that I didn't think it would do any good! When I did call again, she wouldn't help me because my warranty for the Roku device itself had expired!
b) I was so disgusted by the lack of help or concern from the last time that I didn't think it would do any good! When I did call again, she wouldn't help me because my warranty for the Roku device itself had expired!
I am typing this on my phone in the app as we speak, because I was already on the app remote, because...you guessed it: the REMOTE stopped working!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Had 2 previous roku sticks, this one no problemsd
on October 10, 2023
Posted by: Kevin
from Rome, GA
Absolutely horrible. I just thought I would upgrade my previous roku stick that I have had for 5 years, with no problems other than a dead remote. It has worked great. The new one, a roku 4K streaming stick continuously disconnects, which means I have to go and disconnect the power, then reconnect the power, do it will work again. I tried all the suggestions I could find, which was to ho into system/power and uncheck the box that disconnects after 3 m0 minutes of no activity, but that did nothing. If this cannot be reasonably resolved by the end of the week, I am returning the device for a full refund, and my previously great experience with roku wii I ll be finished forever. Roku is selling an extremely defective product and needs to take ownership and replace the defective product with an operational device. The troku 4K streaming stick is s defective piece of crap.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Did not work.
on October 5, 2023
Posted by: Turkeythese
from LA
I tried to set this up on multiple tvs and couldn't get past step 1 of the set up. I kept getting an error message saying it couldn't detect the receiver. Returning it and looking for a less "advanced" version that actually works.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 31, 2023
Hello, this sounds unusual and we'd like to offer assistance. Have you had a chance to contact our support team? We'd be happy to learn more and help troubleshoot this with you!
Please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Roku Customer Advocate
Please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Only can last one year
on September 6, 2023
Posted by: NRunge
from Colorado
I brought it a year stick and ultra. Ultra one work best and the stick only good for a year then become frozen all the time! Have to buy another one but won’t buy a stick. Love Roku! Stick are bad idea they do get hot and ultra work best and will check out new 4k plus hope work better!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Freeze issues
on August 19, 2023
Posted by: Trav
Freeze issue and remote issues Roku is reluctant to fix. Support on these are bad.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com