Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,537 Reviews)
Rating breakdown 3,537 reviews
5 Stars
2,854
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
1
Does not work error 022
on December 4, 2023
Posted by: Patsy
from South Carolina
Got a week ago tried to set up keep getting error 022. No mater what I do it will not get pass error 022. I read reviews and it seem I am not the only one having this problem..
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Broken and won't respond to remote
on November 27, 2023
Posted by: 382ox2
from North Carolina
This product worked fine for a couple months. Then one day I went to use the remote and it stopped responding all together. I've tried re-pairing the remote, resetting the Roku, and power cycling everything. Nothing will work, and Roku doesn't provide an easy way to solve my issue. They even took over two days just to respond to a simple support request.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
Ok
on November 25, 2023
Posted by: Bree
Bought the stick a while back been using it for a now and it over heats easily. Got the adapter and it still over heats. But works. Looking into getting the next one up to stop the over heating problem.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Faulty product. Would not recommend.
on November 18, 2023
Posted by: Faulty
from New York
Absolutely the worst. I got this home from the store plugged it in and immediately got an error code 022. This is saying that the long range receiver isn’t being found. The only issue… this receiver is a part of the power cord. So it’s powered on but not sensing the receiver? It’s wired in, you cannot unplug it without unplugging the power. I’ve tried all the troubleshooting that I could, talked to support, they were not able to fix the issue and said to return the product.
That’s fine and all but this is an error code that people have been chatting about since 2022… how is this still an issue with a product a year +?
Now I have go back to the store to take it back, get something else or the same thing and hope that one works when this one didn’t.
Very faulty product and it seems like this isn’t a one off. Such an inconvenience and waste of my time.
That’s fine and all but this is an error code that people have been chatting about since 2022… how is this still an issue with a product a year +?
Now I have go back to the store to take it back, get something else or the same thing and hope that one works when this one didn’t.
Very faulty product and it seems like this isn’t a one off. Such an inconvenience and waste of my time.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Not Worth It
on November 17, 2023
Posted by: Geoff
from Reno, NV
I bought this a year ago. Lately, it’s started to freeze and restart Roku on my tv. There is no red light on the streaming player. The wi-fi receiver is not located near exposed input ports or resting on other electronic devices. Also, my wi-fi signal is strong—the tv is only a few feet from my router. Roku has no tech support phone, and the instructions that come with the Stick have no troubleshooting information. I wasted my money. I do not recommend this product.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
Gift
on November 17, 2023
Posted by: Kathleen Kelley
from New Jersey
Down arrow on remote does not work cannot use to access live TV
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Remote doesn’t work consistently
on November 14, 2023
Posted by: Chet
from Chicago, IL
I’ve owned several Roku models and have never had much luck with the sticks because the remotes never seem to work. But it had been a few years since I tried a stick so I thought the problems must have been worked out by now.
Nope.
The remote just doesn’t work consistently. It will work for a few button pushes, then stop responding. The TV volume and power still work, but the RF talking to the stick just stops. New batteries? Didn’t work. HDMI extender? Nope. USB plugged directly into the wall? Nope. Updating the device? Done, no help. Nothing works.
And the sad part is I replaced an existing 3800X with this because of… remote problems. Back it goes and a new Ultra is on the way, hopefully the new rechargeable remote doesn’t have the same issues.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Worst piece of crap on the planet
on November 11, 2023
Posted by: Kevin
from Georgia
This piece of crap continuously shuts itself down, and yes the 20 minute shutdown has been disabled. You constantly have to get up an unplug to restart after it freezes. I have owned multiple Roku devices, but this is the biggest piece of crap in history. Don’t buy this garbage. It sucks. I will NEVER, EVER purchase another Roku ANYTHING again. this is total garbage.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Hi Kevin, this sounds a bit unusual and we're here to help! Have you had a chance to reach out to our customer support team?
Visit us online at https://support.roku.com/contactus. You can chat with an agent who can help or opt to select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
We hope to get you back up and streaming soon!
Roku Customer Advocate
Visit us online at https://support.roku.com/contactus. You can chat with an agent who can help or opt to select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
We hope to get you back up and streaming soon!
Roku Customer Advocate
Written by a customer while visiting roku.com