Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,537 Reviews)
Rating breakdown 3,537 reviews
5 Stars
2,854
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
2
What's Happened to Roku
on December 30, 2023
Posted by: jcgc50
This is my third 4K stick and 4th Roku device. I had begun having network connection and remote-control issues with my previous stick model 3810 and decided a newer model might fix the problem. It didn't, frequently I have to go to connection settings to start the connection to the Wi-Fi router. Nothing has changed in regards to my Wi-Fi router or TV in the past 4 years and previous devices worked fine.
Then I dived into Roku support first with chat which was a disaster and then via phone with mixed results and still no solution. First line chat support clearly doesn't know what they are talking about and phone support is only moderately better. The last suggested solution is they are sending out a HDMI extension cable claiming it should help improve reception. This, despite the fact that according to the data from the device it has an excellent signal from the router which is 10' or less away from the Roku device.
Since I can't get over the air TV or cable leaves me with only a few choices and according to reviews Roku is the best option.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Fantastic Buy
on December 30, 2023
Posted by: New Roku Stick Owner
from Dayton OH
Always was a little leary of these. But after getting a Roku tv for my bedroom wanted someway to get the same shows on the tv in kitchen so I bought this stick. Have not regretted it at all!!! Easy to install. Now I get to view shows I haven't seen in ages!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Repetitive Programming
on December 30, 2023
Posted by: Anonymous
from NJ
Unfortunately not all Live TV is actually Live. The same story all the time
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love Roku, and the money it saves!
on December 30, 2023
Posted by: Bobnpenny
from Olympia ea
Bought Roku and cut the cable about a month ago. We're senior citizens and not real techy so it took us a bit of time to adjust but we love it!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Best product available
on December 30, 2023
Posted by: Big daddy Ef
from Orange county California
I bought for Christmas gift best thing I got it works greatly
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
on December 30, 2023
Posted by: dfspence77
from Kentucky
Once it was connected I couldn't get any more than I could with regular Roku
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Best streaming device
on December 30, 2023
Posted by: Bethany N
from Minnespolis, MN
always so happy with these devices. Great solution for streaming on an older TV.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Better way to watch TV
on December 30, 2023
Posted by: boospa
from Milford, Pa.
Have had ROKU for a half year and can't get all the stations I want, but viewing made up by other programs I couldn't get.
I would recommend this to a friend!
Written by a customer while visiting roku.com