Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,537 Reviews)
Rating breakdown 3,537 reviews
5 Stars
2,854
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
Great Streaming Stixk
on January 1, 2024
Posted by: Jacqui301
from Maryland
I bought this 2 months ago to prepare to cut the expensive cable cord and love it.
I am prepared to cut the cable cord in 2024.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
on January 1, 2024
Posted by: Chris
from California
Very disappointed with this item. I have to constantly keep setting up the wireless connection and it repeatedly keeps asking to setup my YouTube tv
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 11, 2024
Hello, Chris. Thanks for letting us know about the behavior you are seeing with your Roku device. We want to help. We advise you to reset the connection and then reconnect to your internet. Also, try connecting it to your mobile hotspot and see if it has the same result. Here’s an FAQ for connecting to mobile hotspots: https://support.roku.com/article/115015760328.
For channel issues, if this happens to only one channel, we advise you to uninstall, restart, and reinstall the channel. Here’s an FAQ with detailed steps: https://support.roku.com/article/208755548. Suppose the channel issue is still the same. In that case, we highly suggest you contact them directly regarding this concern because many channels/apps on Roku are created, maintained, and updated by the channel providers themselves. Thank you! Roku Customer Advocate
For channel issues, if this happens to only one channel, we advise you to uninstall, restart, and reinstall the channel. Here’s an FAQ with detailed steps: https://support.roku.com/article/208755548. Suppose the channel issue is still the same. In that case, we highly suggest you contact them directly regarding this concern because many channels/apps on Roku are created, maintained, and updated by the channel providers themselves. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
easy to select channels
on January 1, 2024
Posted by: Warren
the remote volume up-down button doesn't work good.
Written by a customer while visiting roku.com
Customer Rating
5
A very Merry Christmas
on January 1, 2024
Posted by: Josie
from Conn
I’ve praised Roku products for years to my son-in-law. I cancelled cable this year and for Christmas my son-in-law gave me a Roku stick. He now praises the economic value along with its entertainment value. Preaching to the choir.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Disappointing
on December 31, 2023
Posted by: Cam54
from San antonio tx
Bought this to replace a non-functioning remote. Although we enjoy the Roku concept, the equipment, especially the remotes, are of very poor quality. We will have to rethink any future Roku products until quality improves.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 12, 2024
Hello, Cam54. We value customers who provide their feedback. We assure you that we will share it with the respective team.
We recommend using the Roku app as a remote. The free app lets you control your Roku device with your phone or tablet and offers various other features. To learn more about the Roku app, check out this article: https://support.roku.com/article/115002681087. If you have a question or need help, contact us at support.roku.com/contactus. Happy Streaming! Roku Customer Advocate
We recommend using the Roku app as a remote. The free app lets you control your Roku device with your phone or tablet and offers various other features. To learn more about the Roku app, check out this article: https://support.roku.com/article/115002681087. If you have a question or need help, contact us at support.roku.com/contactus. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great tool
on December 31, 2023
Posted by: Mutine
from Caroline
No cable , no holes in the floor or walls, great reception, no issues because of the bad weather!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Streaming stick 4K. go over and have the Olympics,
on December 31, 2023
Posted by: Streaming stick 4K
from Mattawan, Mi
I bought the streaming stick 4K about a month ago and I’m happy with it
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
So far ok
on December 31, 2023
Posted by: Tom g
from Montana
This one seems to work OK the last one I had lasted about 6 months. I had no luck getting it replaced.
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, September 12, 2024
Hi Tom G, this sounds unusual, and we're here to help. If you haven’t already, please visit us online to contact our customer support team at support.roku.com/contactus so that we can assist. Your satisfaction is our priority. Thanks! Roku Customer Advocate.
Written by a customer while visiting roku.com