Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,537 Reviews)
Rating breakdown 3,537 reviews
5 Stars
2,854
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
Great project easy to use.
on January 2, 2024
Posted by: MDConsagra
from Live Oak, Fl
Bought one, enjoyed that it has voicemail and runs my TV which made it so much easier bought a second one and we are just as pleased with it. Easy to use great product.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
on January 2, 2024
Posted by: alana
from IL
I bought this a month ago. I do not like that I can't get current shows on the correct dates. Only reruns and I have to pay more to see certain channels.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
No product support
on January 2, 2024
Posted by: Very unsatisfied
I have two 1 works ok the other never woks properly. It’s still under warranty but there web site is so bad it just keep sending me to the same page that does not work. A no way to talk to a live person. Sorry I bought this.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, August 30, 2024
Hi there! We’re sorry to hear that you’re having trouble, and we’re always here to help. Please contact our support team online at http://support.roku.com/contactus. In the meantime, it may help to try to use another power cable for the device or plug it into a different outlet. We hope to get you back to streaming soon! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on January 2, 2024
Posted by: Anonymous
from Walker LA
I love it so many channels with good movies to watch.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Divorce from cable
on January 2, 2024
Posted by: Samsung
Works as advertised with the exception of not sync'g with some of my TVs, still requiring TV remotes.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
User Frendly
on January 2, 2024
Posted by: Cjantz
from Newalla OK
Easy to set up. User friendly. Makes available many channels.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
on January 2, 2024
Posted by: Roku 4K firestick
from Dayton,Ohio
Whenever I use the one n the bedroom it will not connect to my Internet until I turn it off, then turn it back on. But it always says I have an excellent after I turn off then turn it back on. This one n the bedroom is the one that u replaced. Living room one works fine though.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, August 30, 2024
Hi there, we’re grateful to receive a review from you! The problems that you are experiencing may caused by internet issues. We highly advise you to check the internet; you can follow this article: https://support.roku.com/article/115015678567. It may also help you restart your system by going to Settings > System > System restart. These may help to fix the issue you are experiencing. If you need help, please don’t hesitate to contact Roku tech support. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Unresponsive remote and buggy UI
on January 2, 2024
Posted by: Tclay
from Denver, CO
Pretty dissatisfied in my Roku. Remote occasionally does not work, either the volume controls will not work when pressed or will be unable to navigate the UI due to certain buttons not working. Have also had instances of the Roku crashing and rebooting in the middle of use. Have also experienced shows going completely black on the screen but audio will continue to play where the only way to resolve is to go back home and re-navigate to the show.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com