Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,537 Reviews)
Rating breakdown 3,537 reviews
5 Stars
2,854
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
4
Won't work with another brand universal remote
on January 3, 2024
Posted by: MOC64
from Ohio
Bought this for an older Vizio tv in the bedroom since I just started streaming. Unit works great until you want to go to a different remote. Needed a remote with backlight and since Roku doesn't have one went with a Terk. Nowhere in the installation/usage directions does Roku tell you the stick will not work with other brands of remotes. The non stick types will, but not the stick. Bought a Roku Express 4K+ and it works great with the Terk remote. So now I'm stuck with a Roku stick that's not even heavy enough to hold down papers :) Stick worked great, just wouldn't interact with other brand remote. Some verbiage on the box maybe would have helped in this regard?
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Disappointed with new version of Streaming Stick
on January 3, 2024
Posted by: crmguru
from Dallas, TX
I ordered this to replace my 4-year old Roku streaming stick, expecting faster startup and better picture quality. Slightly better picture quality (probably because it did improve the signal strength from my mesh router from 50mb to 100mb), but startup is still slow, and most disappointing is that every 3-5 days it forgets my YouTubeTV login so it takes even longer than my old Roku stick to start viewing. My old stick doesn't have this login issue.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, August 30, 2024
Hello, crmguru. Thanks for letting us know about the behavior you're seeing with your Roku device. We're here to help. Please try plugging the device into a different HDMI port. Check the running software version of the device. Go to Settings > System > Software update.
In addition, if you have issues with the app frequently asking you to log in, you can try uninstalling, restarting, and reinstalling it. If the problem persists, we advise you to contact the channel provider. If you have other issues with your Roku, don't hesitate to contact a member of our support team directly at support.roku.com/contactus so we can assist. Happy Streaming! Roku Customer Advocate
In addition, if you have issues with the app frequently asking you to log in, you can try uninstalling, restarting, and reinstalling it. If the problem persists, we advise you to contact the channel provider. If you have other issues with your Roku, don't hesitate to contact a member of our support team directly at support.roku.com/contactus so we can assist. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Simple, quick interface with great features
on January 3, 2024
Posted by: DoubleA
from WI
I own three Roku devices, one for each TV. I like the simple, clean interface that Roku offers. I initially added a Roku to a non-smart TV, but I added two more to existing smart tvs because the interface was so superior to the Visio interface. The Roku Channel is an added bonus that provides access to a solid catalog of on demand movies.
My only complaint is all three remotes are buggy at times. One continuously turns on the TV after turning it off. Another loses the ability to control volume frequently. Removing and re-inserting the battery fixes both issues but hopefully Roku can fix these small issues with SW updates.
My only complaint is all three remotes are buggy at times. One continuously turns on the TV after turning it off. Another loses the ability to control volume frequently. Removing and re-inserting the battery fixes both issues but hopefully Roku can fix these small issues with SW updates.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great streaming of movies
on January 3, 2024
Posted by: Juanita2024
from Perris,CA
I enjoyed all the features it has that I bought another for my living room ☺️
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Pretty rough start
on January 2, 2024
Posted by: Speedy
from Colorado
It took several weeks to get my streaming stick since someone forgot to send it (but I got the bill promptly!). When I finally got it, it didn't work. Tech support was good and sent me a new reciever, so now I can use it. The only problem now is that the remote does not work very well. It sometimes takes several button clicks for anything to happen.
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, September 11, 2024
Hi Speedy, thanks for reaching out. Is your remote coming unpaired from your Roku player? You might want to try a few remote-control troubleshooting techniques. Start by restarting your device and remote together, then repair your remote to your device, and always change your remote's batteries for a fresh set, just in case. We have a detailed FAQ article that will walk you through these steps here: https://support.roku.com/article/208755708. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Cordless is great, remote could still be better
on January 2, 2024
Posted by: Tiffany
from WI
We switched the the Roku stick just over a month ago. It works as well as our first Roku, but I love how it is cordless and does not need to take up any surface area on our TV stand and we eliminated the HDMI cord. The remote control has been a disappointment though. We were excited to eliminate the separate TV remote control, however the volume control button barely works on the new remote and there is no "source" button. So if we decide to use the DVD player it requires 3 remotes still. My daughter really loves the microphone option on the remote though, she can't read or type yet but can say what she wants on YouTube and her videos pop up for her. We all love that!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Unexceptional
on January 2, 2024
Posted by: Thomas
from San Diego, CA
I bought this about a month ago and have been very disappointed. I have a difficult time locating channels on the guide and find searching around uneasy. In fact my remote no longer works. A major disappointment.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
It works
on January 2, 2024
Posted by: Anonymous
from Ohio
I plugged this into my not smart Sony and not it act like a smart Tv , cool beans.
I would recommend this to a friend!
Written by a customer while visiting roku.com