Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,537 Reviews)
Rating breakdown 3,537 reviews
5 Stars
2,854
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
Simple pleasure
on January 5, 2024
Posted by: Artie P
from Rockville Centre, NY
Purchased over a month ago. Works like a charm. Easy to set up and simple to use,
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 5, 2024
Posted by: Kelly B
from Utah
Great item. It Beats having a box sitting somewhere
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Disappointing
on January 5, 2024
Posted by: David
from Tucson
Have to reconnect network almost every time i turn on tv
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 11, 2024
Hello, David. Thanks for sharing your input. We understand that you have a problem with your network, and we’re here to help. Make sure your internet package provides speeds that are fast enough for streaming. You can also try reducing traffic on your wireless network by limiting the use of other internet-connected devices. To improve your internet, please refer to this FAQ: https://support.roku.com/article/213122277. Need help? Please visit us online at support.roku.com/contactus to connect with an agent who can assist in troubleshooting this with you. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Remote has issues
on January 5, 2024
Posted by: Pete g
from Florida
I have had issues with the remote works only when it wants to.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 11, 2024
Hello, Pete. We appreciate your feedback and are here to help. Are you still having issues with your remote by chance? You can repair the remote after the setup. You can try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it. After doing so, repair it again to see if this will make any difference. Here’s the detailed info on how to fix your remote: https://support.roku.com/article/21303049528855. Need help? Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
works, easy to activate, price as good
on January 5, 2024
Posted by: rokuguy
Took me no time to get it working, have both several and am very satisfied
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love it!
on January 5, 2024
Posted by: Movielady7
from Seattle, WA
My tv is an older one yet this Roku made the picture beautiful and so clear. I enjoy the voice search feature that brings up what ever you may be looking for in entertainment. Another plus about the stick it's behind tv out of sight. There are so many free channels. My favorite is JW Broadcasting being a JW I spend a lot of time there and watching the dramas on the TV screen is much better than my tablet. If you haven't bought a new Roku lately please do you want be disappointed. Enjoy!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Rocking Roku
on January 5, 2024
Posted by: ACMRoku
from Arlington VA
THis device works great. Just plug into the HDMI port, plug into power and go. I only wish the remote was backlit and that it would go automatically to my YouTubeTV app as default.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Sucks
on January 5, 2024
Posted by: Anna
from Lakewood, Colorado
I bought this just over a month ago and it’s already broken and there’s no way to get support to fix it.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 11, 2024
Hi Anna, Thanks for sharing! What specific issue do you have on your device? Please visit us online at support.roku.com/contactus to contact our customer support team so that we can assist. Your satisfaction is our priority. Thanks! Roku Customer Advocate.
Written by a customer while visiting roku.com