Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,538 Reviews)
Rating breakdown 3,538 reviews
5 Stars
2,855
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
WORKS GREAT
on January 7, 2024
Posted by: tricia17
from KS
I bought a Roku Streaming Stick 4K (3820R2) and have been using it for about 2 months it works great, and is easy to use. I am satisfied and I highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Nice But
on January 7, 2024
Posted by: Sammy
from Houma , La
The product works great for what I needed. Set up was pretty simple.
But after only 2 weeks of use the remote up and down failed. Had to return item. And this is the main feature used with the guide. Think if they would have a page feature on remote to review multiple channels in the guide it would be great this way you can review multiple channels instead of reviewing one channel at the time.
But after only 2 weeks of use the remote up and down failed. Had to return item. And this is the main feature used with the guide. Think if they would have a page feature on remote to review multiple channels in the guide it would be great this way you can review multiple channels instead of reviewing one channel at the time.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Great streaming BUT
on January 7, 2024
Posted by: Stretch
from Texas
Make sure that your HDMI port us sideways and not under the TV. Otherwise the stick is to long and won't fit. The TV that I wanted to use the stick for had a shorter version of the HDMI location.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Works great for traveling!
on January 7, 2024
Posted by: Travel Roku
from Wisconsin to Florida
This is our 4th. Roku product, We purchased it to take to our condo in Florida for the winter. It also works well at the hotels that have complimentary WiFi. Great for traveling!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
good picture lousy sound
on January 7, 2024
Posted by: carlone
from laguna niguel ca.
I have had this device with three other Rokus and cannot get a good sound out of any of them. Especially the voice does not project cleanly. Roku needs to learn how to improve the voice frequency range, which is only a few hundred hertz. Any decent audio engineer can solve this very simple technical problem.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 12, 2024
Hello, Carlone. We appreciate your feedback and are sorry you're having trouble with your device's sound. If this happens when you watch content on the channels, try opening and watching the content by pressing the star button on the remote; you can see the option " sound settings."
Also, you can follow this FAQ to adjust the device's sound settings: https://support.roku.com/en-ca/article/360011704154. Need help? Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Happy Streaming! Roku Customer Advocate
Also, you can follow this FAQ to adjust the device's sound settings: https://support.roku.com/en-ca/article/360011704154. Need help? Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
New to streaming
on January 6, 2024
Posted by: Dave F
from Auburn, MI
So far very satisfied. Much better than cable and cable fees
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Needs more
on January 6, 2024
Posted by: ron2
from Barnwell, SC
I have the remote without numbers. My major complaint is the same comersals on a chanel hour after hour & day after day..
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Broke Roku In Memphis
on January 6, 2024
Posted by: STEPHANIE MEBANE
from Memphis
Remote stop working and won’t keep internet connection
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 25, 2024
Hello, Stephanie Mebane. We appreciate your feedback and are here to help. Try to reset the connection on the device, then connect it again. You can also try plugging the device into a different HDMI port. If this issue is still the same, we recommend requesting an HDMI extender; you can order it for free here: http://my.roku.com/hdmi. This can help with the connection issue.
To fix your remote, check out this FAQ: https://support.roku.com/article/21303049528855. In the meantime, you can try to use the Roku app. If you need additional assistance, please contact us online at http://support.roku.com/contactus to connect with an agent. We will be more than happy to assist you. Happy streaming! Roku Customer Advocate
To fix your remote, check out this FAQ: https://support.roku.com/article/21303049528855. In the meantime, you can try to use the Roku app. If you need additional assistance, please contact us online at http://support.roku.com/contactus to connect with an agent. We will be more than happy to assist you. Happy streaming! Roku Customer Advocate
Written by a customer while visiting roku.com