Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,538 Reviews)
Rating breakdown 3,538 reviews
5 Stars
2,855
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
4
Like it but has a few flaws
on January 8, 2024
Posted by: Joe M
from Niceville Florida
When I turn it on, I have to go through different settings to get it to work right. A littit frustrating.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Commercials Galore
on January 8, 2024
Posted by: TedSpin
from Tequesta Florida
I will be giving this away or throwing it out, can not stand length of forced commercial watching.
Written by a customer while visiting roku.com
Customer Rating
4
Great, except for Roku error 022
on January 8, 2024
Posted by: Kut the cable
Bought 2 of these back in December when we cut the cable. One worked just as it should, second one had Roku error 022 (which means defective & there isn’t anything you can do but return it). Replacement so far works as it should. It has some nice features like voice commands and the sheer number of apps it supports. One thing I think that NEEDS to be in the documentation is how to properly stop the streaming so your data doesn’t keep running in the background. We almost went over our 1.2TB data limit in less than 2 weeks! (and yes, the bandwidth cap limit option was checked in the settings). I do recommend these devices but be aware of the potential of getting a defective unit (our bad unit was assembled in Vietnam) and be diligent about stopping the streaming in the proper manner.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Stay Connected
on January 8, 2024
Posted by: Jess
from Indiana
Our home has difficulty staying connected to the Roku. Aside from connectivity issues, we like the ease of selecting what to watch
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, September 25, 2024
Hi Jess, thanks for sharing your input! To check your connection, visit the Settings menu on your Roku device. Go to Settings > Network > Check connection to perform a two-part test. The first part checks for a connection to your home network and tests the quality of the signal. Fix your internet, and refer to this FAQ: https://support.roku.com/article/21332781083287. If you have questions, you can visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is critical to us, and we’re eager to help. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy access
on January 8, 2024
Posted by: Gecko
from Columbus MS
Works great! WIFI on my Sony Bravia stopped working and this was an excellent low cost solution!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
The crown
on January 8, 2024
Posted by: dale
from brookfiels,wi
Very happy with the products you have, good variety
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
a real pain
on January 8, 2024
Posted by: bob 27
from NC
we have to use the remote on our phone because the remote provided seldom works.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 25, 2024
Hi Barbara, help is here! Have you tried contacting Roku support? We’re happy that the Roku app was helpful for you. Here’s help troubleshooting the remote: https://support.roku.com/article/21303049528855. Also, please use a new set of batteries. If you are still having the same issue, you can contact Roku support online at http://support.roku.com/contactus. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on January 8, 2024
Posted by: delkat
from Gray, Ga
Very happy with this product. Was exactly what I wanted
I would recommend this to a friend!
Written by a customer while visiting roku.com