Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,538 Reviews)
Rating breakdown 3,538 reviews
5 Stars
2,855
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
3
Needs remote to LIGHT UP so you can see display.
on January 15, 2024
Posted by: Raven
from Queens NY
Can’t get it hooked up to my TV’s HDMI. might be returning. Remote needs to be able to LIGHT UP especially when you’re watching shows in living room in the dark. Update and add this feature in the future.
I would recommend this to a friend!
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Hi Raven, thanks for getting in touch. We’d like to assist. If your Roku device will not fit in your TV's HDMI port due to space restrictions, then you may wish to get a free HDMI cable at https://my.roku.com/hdmi. If you're still having trouble getting set up, you can refer to the following article for a detailed setup process: https://support.roku.com/en-gb/article/4406543606551. Also, we're pleased to let you know that the backlit feature is now available with our new Roku Voice Remote Pro (2nd edition). You can find more information about it at https://www.roku.com/products/accessories/roku-voice-remote-pro-2nd-edition. We love hearing from you, and we appreciate your time sharing your thoughts. Thanks again. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Love Roku!
on January 15, 2024
Posted by: The Allmans
from North Carolina
It's so wonderful having all of my streaming options in one place without the expensive new TV purchase or having to sign out of one app on my tablet, finding the other app and reconnecting. The flow of the Roku Streaming Stick from one app to another is so smooth and easy. Love it!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Stopped paying for cable
on January 15, 2024
Posted by: Debc
from Georgetown
Having trouble getting my local channels. Otherwise it's great for movies
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love having roku
on January 15, 2024
Posted by: Trekkie
from Rhode Isle
I received as a Christmas present and am so pleased to have all these shows and movies at my fingertips
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great streaming device
on January 14, 2024
Posted by: H D J
from Frisco TX
This is my 4th one, have one in every room now. Will get another one when we convert the last room to an additional bedroom.
Written by a customer while visiting roku.com
Customer Rating
3
Good unless you experience one particular problem
on January 14, 2024
Posted by: DJBinATL
from Atlanta, GA
Paired with TV yet volume control consistently stops working. Have repaired numerous times with same results.
No solution for this problem found online although many people have the same challenges.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
I like the updated WiFi feature
on January 14, 2024
Posted by: CJ12908234
from Troy, MI
I bought this Roku stick to replace an old one that would overheat very easily, and eventually made watching any television difficult because it became very glitchy. Maybe I should’ve read the directions for the new stick (😅), but I love that I have to essentially press the little button on the side of the stick to turn it on each time. I also have to do that if it’s been sitting paused for too long. I believe this feature is what keeps it from overheating, because it’s not always “on” even when the TV is off or has been idle for some time. Until I can set aside money for a Roku TV, I’m very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
GREAT !
on January 14, 2024
Posted by: Anonymous
from Searcy, Arkansas
I had been paying an extreme amount for a satelite provider and after 11 year had it disconnected. I bought ROKU and have wondered since why I waited so long. I can get more watchable shows and movies than I did before !
I would recommend this to a friend!
Written by a customer while visiting roku.com